Watermark Retirement Communities

They left my incontinent mom soaking, wet clothes in shower, room reeked of urine, failed to replace waterproof sheet on mattress and ruined it. She fell had bruises - after 2 days no one was aware. Call button response was more than the 15 min they said they react as protocol. They did not encourage activity attendance as promised. Twice movies that were supposed to happen did not and she was sitting in theatre until someone noticed. It's basically like a dorm with meds and meals provided and you are on your own. Residents were not that friendly or inclusive.

I appreciate the attentiveness of the staff. I believe that, in general, my Aunt is in knowledgeable and kind hands. The facility appears to be understaffed at times.

Several occasions since new management took over the residents are not receiving full dinner choices and receive minimum food choices with no sides. This is an outrage. The elevated cost of residential living should include an abundance of food allowances. Seniors should not be denied a full dinner option.

Many staff have left, costs of being a resident there are outrageous. Rent goes up by obnoxious amounts yearly. However staff are nice and caring.

I moved my dad in here. Good people, nice facilities. It was 100% and improvement for his living circumstances. I love this place for him, but they are a little slow to attend to maintenance needs. The staff is great. There is lots for him to do, and lots of folks for him to meet. He is still acting like a hermit, but he did take an outing with them

What the Legacy at Clover Blossom could improve on would be the variety of the food as well as the overall quality of the food. With those improvements, I would recommend this community to other families.

My loved one is currently a resident at Rose Tree Place and overall the experience at this facility has been okay. The cleanliness is good and there are no smells. The friendliness and care services are also good. The staff is great! The food is okay. As for the value for cost, it depends on the level of care needed. The base rate is good, but the extra services are costly and they add them without family approval or even notice.

My mom passed away in February. She was moved to memory care in July. Memory care experience was worse than Personal care. My ratings reflect the overall experience. Some of the staff were very caring. Dining situation, activities and treatment in memory care was not a good experience. Although some staff were very caring.

New facility transitioning to a full service and smooth running is challenging and our initial experience was very bumpy. Caused what I would call undue stress. They were clean and lots of activities for residents.

For weeks the Finance Dept. has refused to return my calls. I just want to know about the "extra" charges they applied beyond the base cost. After one month, I still haven't heard back from them. As the one footing the $[removed]/year rate, I would think they would be more responsive. With several good facilities in the Orlando area, I am beginning to regret choosing Watermark at Vistawilla. Be sure to take this into account when you choose facilities.

The staff is very friendly especially [name removed] unfortunately they nickel and dime you to death with fees Three meals were included daily with your rent unfortunately if you're ill and can't go down and get your food they will bring it up to you for $12 per meal additional that adds up they nickel and dime you to death for medications you can't take an aspirin on your own You can't take a vitamin on your own they have to bring it to you and charge you per dosage being a vitamin and aspirin a cough drop they charge you each time that all adds up well above what you're paying for your rent That's a big negative for me if I know that going in I wouldn't have placed her there.

This community could work to improve their communication with the families

The director turnover is like a revolving door. The caregivers are understaffed during the 6A-2P Shift. Sometimes there's only 1 working for the entire facility.

Many of us residents are having problems with water retention. The food, especially the soups have to much sodium!

The staff was very nice and friendly and the rooms were nice sized. I like the size of the community due to it being smaller. The community had some covid cases but the communication was not very good. When my loved one passed the communication from the community stopped and I am having trouble getting anyone to call me back. I think they could have been more compassionate than they were.

It's an okay place. The food has gone done terribly since the Pandemic. They do not have much outdoor space, some units have balconies. My mom feels very unstable because a lot of the staff is leaving.

I met with [Removed], Sales Associate, who has worked at the Fountains in another role for years and knows the place inside and out. This is nice because it is not all sales, but speaks louder than words of safety, satisfaction, and rewards of being a part of The Fountains family.The big bonuses that I noted were the extra storage attached to each apartment as well as extra in the lower level (basement), the covered parking (additional fee), no waiting list deposit,guest rooms for overnight visitors (current fee $90/night), allied healthcare personnel there 24 hours, bi weekly housekeeping and linen service, assistance alert pendants for each resident,and the quiet as we moved from the center core of activities to the rooms. The rooms seems smaller although sq ft is the same as other facilities. The interior doorways are narrower, as well as interior hallway making it a tight space to open doors. The kitchens are studio apt size with breakfast bar. There is one washer and dryer on each floor but not in the rooms(no space or hook ups either). Transfer from one floor plan to another may include a fee of up to $1000, and 60 day notice required for moving. I do not like the location.

My client lived at this community briefly. The facility was lacking a director for a while, so there was no leadership or management. You’d hear different stories from different people about how to handle different situations. We had 24hr care there to look after her and the staff would take a long amount of time to respond when we asked for help and there were 3 trash bags outside the door, at one time, that they did not pick up. The food looked nutritional and well balanced, though I never ate it. They had several different activities to do but she was bed-ridden so she did not participate. Housekeeping was supposed to come by once a week and anytime I visited her room was clean. Overall, there just seemed to be a lot of miscommunication between everyone. I think part of the reason why it didn’t work so well is because the staff is busy and under staffed and she needed more care than what they were able to give her. We eventually moved her out to a different place.

I liked this community when I toured it. The people I met did not seem as friendly as they did at another community. This community did not have a homey feel to it and we did not think it would work for my loved one.

We toured this community and found the rooms to be very nice. The staff is caring. and helpful. They do offer a lot of great activities. The size of the rooms and the lighting are very nice and brightness. My mom felt like it was more of a hotel. We liked the variety of meals that seemed appealing. The activities were offered. We suggest that families look at this community for care for a loved one and a value.