Watermark Retirement Communities

The staff was very nice and friendly and the rooms were nice sized. I like the size of the community due to it being smaller. The community had some covid cases but the communication was not very good. When my loved one passed the communication from the community stopped and I am having trouble getting anyone to call me back. I think they could have been more compassionate than they were.

It's an okay place. The food has gone done terribly since the Pandemic. They do not have much outdoor space, some units have balconies. My mom feels very unstable because a lot of the staff is leaving.

I met with [Removed], Sales Associate, who has worked at the Fountains in another role for years and knows the place inside and out. This is nice because it is not all sales, but speaks louder than words of safety, satisfaction, and rewards of being a part of The Fountains family.The big bonuses that I noted were the extra storage attached to each apartment as well as extra in the lower level (basement), the covered parking (additional fee), no waiting list deposit,guest rooms for overnight visitors (current fee $90/night), allied healthcare personnel there 24 hours, bi weekly housekeeping and linen service, assistance alert pendants for each resident,and the quiet as we moved from the center core of activities to the rooms. The rooms seems smaller although sq ft is the same as other facilities. The interior doorways are narrower, as well as interior hallway making it a tight space to open doors. The kitchens are studio apt size with breakfast bar. There is one washer and dryer on each floor but not in the rooms(no space or hook ups either). Transfer from one floor plan to another may include a fee of up to $1000, and 60 day notice required for moving. I do not like the location.

My client lived at this community briefly. The facility was lacking a director for a while, so there was no leadership or management. You’d hear different stories from different people about how to handle different situations. We had 24hr care there to look after her and the staff would take a long amount of time to respond when we asked for help and there were 3 trash bags outside the door, at one time, that they did not pick up. The food looked nutritional and well balanced, though I never ate it. They had several different activities to do but she was bed-ridden so she did not participate. Housekeeping was supposed to come by once a week and anytime I visited her room was clean. Overall, there just seemed to be a lot of miscommunication between everyone. I think part of the reason why it didn’t work so well is because the staff is busy and under staffed and she needed more care than what they were able to give her. We eventually moved her out to a different place.

I liked this community when I toured it. The people I met did not seem as friendly as they did at another community. This community did not have a homey feel to it and we did not think it would work for my loved one.

We toured this community and found the rooms to be very nice. The staff is caring. and helpful. They do offer a lot of great activities. The size of the rooms and the lighting are very nice and brightness. My mom felt like it was more of a hotel. We liked the variety of meals that seemed appealing. The activities were offered. We suggest that families look at this community for care for a loved one and a value.

We had an okay experience during my husband experience here at this community, but I did have to take him out. They were unable to provide the level of care he needed. They said he had a situation with one of the employees. I would say they did a decent job caring for him and his needs, but it wasn't a good fit for him and his needs.

My parents have been in out of the hospital recently, but overall this is a lovely community. Everybody is very kind and friendly. They do provide good care to their residents. There are activities offered. The rooms are nice and big, which is a big plus. This is a community I would recommend, it is a very nice place.

I was not impressed with the experience. My tour went well and it seems nice but I would not want to visit them in the future. Not the right place for my loved one.

I have to say first impressions are very important. This community did not make a good first impression. This is an older community that seemed dark. The people we meet were nice. I did not see a lot of activities available. They do offer transportation.

We did walk through it without an official visit. It didn't seem that nice overall compared to some of the other places.

After not having a very good experience living here, Mother and Father in Law moved. They siad it was hard to make friends, lots of "Cliques". They posted a written notice for the 60 day requirement on the Managers door on January 1st, being a holiday. This week we noticed that they were charged 3 extra days rent because the Manager did not get the written notice until January 3rd. Our family is so glad that they moved from the Fountains. YMMV.

Did not seem to have enough staff. Urine smell in companion room visited. Clients just sitting in one area looking bored.

We've had a mixed experience with The Fountains at Greenbriar. Overall the facility itself seems very nice. It is clean, well kept, and all of the staff seem friendly and caring. They also have great food, and a wide variety of activities. However, I feel like the care is somewhat inadequate for anyone with more complicated care needs. We've received phonecalls about our loved one being disruptive, and when I rush over and arrive 15 minutes later nothing seems to be wrong. We also ran into an issue where They also say they can handle diabetic care, but when my loved one ran out of testing strips they did not have any extra in case of emergency on hand, I had to rush out and buy some at Walgreens. Overall I'd say that it is a decent place, but maybe more appropriate for someone on the lower end of the care needs spectrum.

shared apartment $3000. level of care 1 starts at $450. plus $3000 one time buy in. too expensive.

My overall experience with this place has not been very good. The facility itself looks nice and the aides are all very friendly, however the care my loved one has been receiving feels sloppy and hasn't inspired much confidence. There have been mix-ups with the frequency of her meds, and she keeps being served dairy despite me telling them she is severely lactose intolerant. Also, I'm really not a fan of the doctor that serves this community, he really is not on the ball at all.

I like the staff, they are very friendly and knowledgeable but the problem that I am having is the price. They have raised the rent and the care tier levels substantially. I have gone over the cost, and they brought it back down for two days before they raised it again. It's $2000 more than what they said that they would be. If I would have known this, I wouldn't have moved them in. If money wasn't the problem, I think that it would be a very good place. I am very happy with the activities. As far the actual care, they do a nice job but there are a lot of things that I have to do myself because of the price. Any kind of doctors appointment, which they go to a lot, I have to take them to. Otherwise, it would be close to $100 visit, since an aide would have to go with them. They have a one bedroom apartment in the facility together, which is nice because my mom has dementia but my dad doesn't. The food is great. My father is very happy with all of that.

It's wayyy too remote. It's not close to anything and they didn't offer as many meals, I think they only offered 1 to 2 meals a day so they offered less services for the same prices as other places. They were clean, the problem was everything was in a seperate building so that was also a concern. They weren't guaranteed that they were going to get an apartment in the main building so we were worried that they would have a hard time getting around.

I was really seriously considering them for a respite stay for my mom because they were on the bottom floor with courtyard access. The director there was kind of so-so. Then he told me they didn't have anything available anyway but he would call me a month before I needed it and let me know either way. I never heard from him.

appears to have potential for us. Did not have meal so am unsure as to quality of food. Still not open to committing. It does provide the transportation and amenities that seem vital.