Viva Senior Living

It was not good care for my loved one. We picked this community, because they were so eager to help us and they seemed to care. I just want people to know if their loved one a is a level 5 care (high care) this is not the place for them.

The hands-on working staff was excellent. However, the administration is horrible. When my mom was getting released from rehab from a fall, she could no longer walk such that she required full mobility assistance- which Greenpoint is not licensed to provide. When I told them I was moving mom to [removed] (which is licensed for mobility assist) the Director got aggressive and upset. Since then Greenpoint has refused to provide any followup data to our Long Term Care insurance company such that we cannot process the claim. The vengeful Diretor is taking money out of our pocket. Very disappointed.

1. While most of the staff is kind, I don't they often utilize proven methods of dealing with dementia patients. Maybe more training is required. 2. Never saw the 'Sensory Spa' for agitated patients being used. It was always locked. 3. They keep everyone at the nurses station, and seem helpless to successfully control combative behavior. 4.They will lose all your loved one's clothing and shoes, maybe even if labeled. Better to take them home and launder yourself.

These numbers are based on my experience with Terrace of Chestnut Hill. My mother's feet were so swollen for over a month where she couldn't put a shoe on also, she was never seen by a podiatrist in the almost 4 months that she was there her toenails are like claws. Also I saw a patient fall and the staff just picked the patient up off of the floor and put her back in the chair. Never wrote an incident report.

There are not enough experienced help in dealing with the advanced Alzheimer's person. Nice place and in the assisted living part, probably very nice. But minimal capabilities and help for the locked facility for the more advanced patient.

There has been a multitude of staff turn over including the director and the chef as well as others in less than 9 months we've been there- let alone basically lied to regarding the "brain friendly" diets! Very disappointed with the facility especially for her cost.

my mom was there about one year. care started out being pretty good but as months went by keeping employees became a problem. staff seem to be not dedicated thus residents did not always get good care. my mom had no soap,shampoo or toothpaste when i went to visit her. In addition she got a bad infestation of bed bugs. my mom is no longer there . thank god. one last point the rent/lease contract has no exceptions to 30 day notice upon cancellation. In other words, if resident dies there you pay one months rent

They didn't have a good memory care unit that was secure. Plus I wasn't impressed by the food options.

The tour we had smaller number of residents, and when my loved one moved in they didn't have enough staff as the resident count increased. The community won't take any responsibility for their short comings. I wouldn't recommend the community to anyone. The community needs everything in blister packs to be able to handle medication management. The nurse seemed to be the only one knowing what to do; however, she looked overwhelmed by everyone asking her what to do for their job.

Beautiful facility and grounds. If only the care matched. Mom entered [date removed] - After mo 1, care declined. Unsanitary suite, food items left on floor, wrote name in dust on nightstand, trash/diapers overflowed, she began falling at night & calling by phone for help - staff didn’t hear or acknowledge screams. Severe diaper rash left open wounds. Cradle cap (first time) that it took 3 months to order special shampoo for, despite many asks. They kept forgetting. Daytime sedation rendered her unable to be roused. Woodland claimed treating for pain. Due to lack of movement (abington hospital’s dx) her legs and feet swelled, developed skin breakage and wounds, rendering her immobile. Others at the facility experienced the same. When new admin hired ([date removed]) they declared mom a two person assist and evicted her. (Practice known as ‘dumping’) This is after she went to the hospital for contracting Covid. Now living back at home. Dignity and physical health have returned. Beware!

don't go to this community.

I was not impressed with the tour. My entire tour was 12 minutes. There were no rooms shown during this process.

When we did get to come visit the meals and dining service looked to be very good, and all the rooms we were able to see looked really nice. The friendliness of the staff members really varied on who you spoke with. Some were very nice and some were very difficult to work with. Also we were not overall impressed with the value for cost - they quoted us one thing and tacked on all these other prices that were not brought to our attention.

The community had a great knowledge of dementia, and they have a lot of activities available for the residence. Communication was not great after my loved one moved in, and it was hard to get information about my loved one. I am just disappointed that they did keep a better eye on my loved one.

I would tell others that the administrative staff I worked with were excellent and very responsive. But the medical side of it, I did not think he got the quality of care that he needed while he was here. I do know they have new staff but it is taking time for them to rebuild what was lacking. I was not pleased with our experience but I would tell others to check it out and decide based on your loved ones needs are.

[date removed] spoke with [name removed]. Personal care home - provide all meals, transportation, they have all activities - GENESIS is OT and PT provider. Visiting physicans, room cleaning once a week, outdoor space - big terrace, figure 8 walking space, green space, vegetable garden maybe coming, they have 24 hour a day care givers and medication technicians, if care staff not there they call 911, they are hiring 2nd nurse from 3-11 with goal of having 24 hour nursing down the road. They take trash every day and make bed like a hotel. $ 3400 per month up to $ 4400 per month. 5 levels of care $ 500 to $ 2300. She has to get her own cable TV set up. She has to get Comcast set up. have WIFI. 70 personal care apts. and 45 memory care side residents. 103 total apartments. Sides are separate usually.

The downstairs of the community was always clean, when you went upstairs it wasn't clean to the hallway wise. The residents' room wasn't clean. I found my mom with human feces on her, with a breakfast tray next to her. Everything is good, except for the memory care. You don't have any single room, and the community told me they could handle memory care. She is then put in a room with another person. Her stuff was with the other resident in the room. The price went up, and there was no place for family in the room. The room always smelled like urine because of the roommate. When my mom had a TV because the beds had to be side by side, and my mom couldn't see it. The rooms were small. The staff was overworked, and had more rooms than they could cover.

We chose this community because of the cost. The bathrooms were down the hall and a lot of the time some of them didn't work. That was challenging especially with people in wheelchairs. The bars in the bathrooms were not safe. There was a water leak and black mold formed on some of the doors. They also do not accept medicaid. They were understaffed a lot of the time and people had to stay two shifts. The food was good and the person in charge of the kitchen was very attentive and please the clients. I would not recommend this community.

This place was great when my parents moved in but has gone downhill considerably in the last 3-4 years. Use to get a smile from EVERY staff member, now the front desk barely acknowledges you. Case manager [name removed] is useless, don't even know if she still works there the communication with family is so bad. Staff turn over frequent and I consider these and other issues a reflection of the administration.

Four directors in 20 months. Poor communication with families. One bingo game all summer. This was the only activity. When there were activities it was bingo everyday. Residents have rarely seen the activities director and for several months they did not know who she was. Room and bathroom not cleaned in at least a month. Toilet filthy week after week. Replaced carpet. New carpet too plush for wheel chair. Transitioning from carpet to floor and vice versa is extremely difficult with wheel chair and a trip hazard with walker.