Viva Senior Living

Arbor terrace has lots of activities on its calendar. My mom mostly watched tv. She did some activities but she was not engaged. Most days she had breakfast from around 9 until 11. They would wake her up around 6 am, get her dressed and then put her back to bed. She had a very small shared room. Her walker did not fit in the bathroom. It was pretty cramped for someone who needs help using the bathroom. The staff were nice and friendly, but I felt that it was quite understaffed. I found it to be depressing. The management was a little agressive with me when I complained. The food service guy was helpful. The quality of food was low. No bananas in the entire building when I asked for one. There was no milk on the entire memory unit side. The dining room where she ate was cramped and dingy.

Ask about training staff has received since they hire staff that is not trained to work with pts who have special needs. Get very detailed information on where they will send your love one if they can not work with them. Many times they will not reaccept them if referred out.

Some staff were friendly & competent while others lacked knowledge & training with the elderly. On mom had been transferred to a behavioral center while at Viva for medication regimen evaluation. Once stable was discharged. On Thanksgiving Day we were notified that Viva would not take her back due to possible elopement risk. She was discharged with no place to go. Family had a tremendous hardship

Staff are fine. Food is horrible and activities are non existent. Also no effort to integrate new residents into anything... its a real disappointment.

Staff is not trained to work with visually impaired residents - disrespectful to the residents, loud and spent time on phone talking to boyfriends and children, rude to family members and guests. Food was very good from September to January, but after the new owners took over, the food was noticeably skimpy and poorly prepared. The nurse was seldom available and the Case Manager was disinterested when asked for help. Patient was transported to hospital and left in ER with no assistance.

Everything was fine until my dad passed. Since then we have been completely ghosted. Not a word of condolence. Nothing. Hard to say much since he was only there for 1 day. I will say that the nurse was very difficult to work with by email, though better by phone or in person. Also dad's button was not working until I called in to find out what was happening.

No follow-thru. See staff seem complacent. You must oversee to ensure care is provided as promised.

Think it's probably a totally different staff now . The facility is beautiful . Shame they never got their act together. It was a good location for me.

Mom was at Viva for a little over a month before we were told we had 7 days to find her someplace else because she was a liability. [name removed] visited mom at the nursing home and knew she couldn't get out of bed or walk by herself. He was aware of the care she needed but said he had good staff and they could take care of her; that they were very persuasive. Well they were not. Mom refused to get out of bed and consequently developed a very bad bedsore. She is in the hospital with a wound vac and very strong antibiotics. Very disappointed in Viva.

Not enough staffing, rooms were not be cleaned, residents were not being changed. When I brought it to their attention changes were made for a few days and then went right back to the same behavior.

This is an assisted living facility. We misunderstood and thought when they said they could continue the care as the disease progressed that they could assist in moving the patient from their bed. PT was not started after several weeks following the approval being signed. The podiatrist that treated her was not participating with Medicare Advantage so the bill was completely out of pocket.

Disappointed after moving in due to the inability to be a little flexible and refusing to share information.

They do not know how to care for people who are a level 5.I would recommend A Place for Mom, but not where my mom was.

The staff changeover was to frequent and employees that were originally there were great. Clothes were missing and he was wearing other people's clothes at times when we went in. Lost 2 pairs of prescription glasses while he was there. For his one year anniversary they upped his cost by [fee removed]. When we first placed my father there we enjoyed the staff and amenities. When a new company came in almost everyone that was there had been replaced or left. We are glad to have my father out of that facility.

I will never send another family member there. Worst experience

When we arrived the room was under construction and very dirty. The staff would say they would be back with medication and then not show up. The place was too expensive. The staff was somewhat friendly but never followed through with what they said they were going to provide. The food was adequate but often late and not what was on the menu (and sometimes cold). Management was dishonest with regard to pricing (and services) and once we removed our mother I kept getting bills for time after we were no longer using the facility. In other words, these bills were for a time when my mother was not in residence. The activities were okay. Socializing with other residents was the best part.

My mother doesn't like the facility except for the activities and therapy. It is an older facility than she was in previously. When it comes to the quality of care, the staff sometimes inconveniences her to get a shower. Our loved one complains consistently that the food and drinks are never hot. The activities are our loved ones favorite part. As for the value for cost, I guess it is ok. She had her own balcony at previous residence. But if I hadn't already paid the 3K fee and knew then what I know now. I never would hv moved her!

Overcharged day before respite stay locked in room entire stay put in memory area because “ that’s the only room we have today” was supposed to have choice of meals- never happened! Had to provide own bed and TV for stay threw belonging in 2 plastic bags day before he was to leave, Had to bring his own concetrator which they were to keep filled with water which they never did for the 8 miserable days there! They couldn’t find his glucose meter but I finally found it in the bottom of the laundry basket we provided under urine soaked clothes and linen ( that we provided) Came home with bed soars on heals- I could go on but I am too disgusted ! Won’t recommend a place for mom or Belle Rive !

My loved one is currently a resident at Commonwealth Memory Care at Chesapeake and I visit her every week. The main problem that I have is other residents going into my loved one's room when she is not there. They take shoes, break things, come into her room at night. There seems to be lack of security for this being a Memory Care unit. Also, be aware that male and female residents are all together and the visitor that woke my loved one was a man. It was not good and my loved one was very alarmed by it. So was I! My loved one says that her food portions are small. She also has had more falls than when she was at my home. Needless to say, she will be checking out of Commonwealth Memory Care at Chesapeake soon.

My loved one is currently a resident at Oak Pointe of Carthage. The move in process was very easy and management was very accommodating. The housekeeping does a good job. The friendliness and the staff are both great. The food is okay. However, I am moving my loved one to a new facility soon. Her new facility offers activities from 10am to 8pm and will be a better fit for her. This facility is good, it's just not a good fit for my loved one.