Viva Senior Living

Always short staffed. Rarely saw anyone come into my mom's room while there so I assume that was the standard. Long waits if she called for help. They did not care about how they dressed her. Often just a sweater on top( my mom was ALWAYS cold which we told them. And provided them with warm undershirts. Clothes on backwards, inside out, not matching. Hair rarely combed.

RUN AS FAST AS YOU CAN!! Their new ED [name removed] is a liar, manipulator, and treats staff horribly. It was a gut wrenching feeling to know she lied to my family, and all the other family’s and staff when she first came. I’ve heard her talk to her staff in front of other residents and staff and she treats them horribly. They have scabies throughout the building. The med techs are also very rude and nasty!! Get your loved one out of here fast!! If I could rate it a negative star I would!!

Outside looks lovely, inside is a nightmare. Smells like urine, staff members don't care about anything besides getting a pay check. Med tech found sleeping at nurses stations while all residents were walking around without shoes or walkers. Everyone always looks dirty and unkept. Too many things I can not unsee. Open wounds not being cared for. Do not put your loved one here.

Complete incompetence is an understatement. Nurse is clueless and has no control over her team. Promises made all promises broken. Smells like urine all the time. Food is gross. Staff spend all their time on their phones. no communication about loved ones

My Mom is a resident on the independent living side of this facility and has not been able to receive incoming calls on her house phone since last July. She has trouble hearing her cell phone and at times it is difficult to reach her. Complaining has done nothing to alleviate the situation, always told corporate is holding it up. My Mom is very old and I worry for her safety and find it an atrocity that no one seems to understand the importance of a phone or care enough to fix this issue!!!

Some of the staff members are wonderful The place itself is very pretty on the inside, but my mom's room is never cleaned in the bathroom hardly ever, trash cans are not emptied food on the floor She's incontinent so the bathroom is horrible

A friend of mines relative lives/lived at Woodland Creek. This community has had some turn over in staff and has new ownership. With the new ownership was hoping for positive changes haven’t seen any yet. Food is subpar at best. Some caregivers are amazing and really care other sit on their phones and some can never been found. Not sure if issues are addressed timely and if they are actually addressed. Seems more like things are said to be handled but nothing ever changes. Would not recommend this community.

Do not to bring their loved one to Heritage Hill. The management pretends to care about the residents, but it is totally phony. They lied to me and my family, telling us their doctor wanted my father to go to the hospital for psych tests, for which they needed our permission. The truth was they were actually throwing my father out due to an incident their doctor claimed took place, which they didn't inform us about at all. Some unneeded medical tests and NO PSYCH testing even being ordered at the hospital showed no medical problems, then the hospital informed us Heritage Hill refused to take my father back. We were shocked! We had no idea what was happening! Heritage Hill had lied to us to get him out and didn't even have the decency to tell us anything. There had been no prior problems, so we were left dumbfounded. Their doctor, [name removed], blacklisted my father so that no nursing homes would take him, except the not so great one where he spent the last few months of his life, never causing any incidents, even after his dementia progressed. Heritage Hill was not what it seemed. Their handling of our situation was unconscionable and extremely detrimental to my father and to my healthy mother. I wish A Place for Mom never referred us to Heritage Hill. This was the worst experience of our lives.

The food was the only area that was good. When we looked at the facility, they had far less patients. They were understaffed. It was very disappointing.

When my mom was first placed in this facility everything was great. Then the COVID virus hit hard. My mom survived it well. She was asymptomatic. I wasn't allowed to see how she was in her room. I worked many years in similar facilities. I knew that this company was going from a 5 star rating to a 1star. My mom went "downhill after her first major fall.". I was allowed to spend special time with her during her hospital visits. The last time I was with her during hospice time, she had dry rotting teeth and broken down skin from not receiving the needed 2 hour monitoring care. Yes. There were caregivers that were excellent when they were there for my mom. I still pray for and to my mom hoping that she is at peace and that the pain has left her.

I would never recommend this facility. They didn't take care of my mom with any of the daily duties, and they basically just left her in her room. She was malnourished and severely dehydrated and was removed. She had to spend 5 days in the hospital after being removed from Viva. Horrible experience.

My father was a resident at Commonwealth Memory Care at Chesapeake and our experience was terrible at this facility. I heard staff being rude to my father and to other patients. My dads things went missing all the time. Women's clothes would be in his clothes, his room was dirty, they never swept under his bed and once I went in and his sheets had blood and urine on them. I told the staff how dirty everything was and about his sheets and I had to change them and sweep his floor. They actually gave me the broom and sheets to do it myself. I would never recommend this place to anyone. The staff acts like they hate their job.

The food was not good, the facility had difficult time keeping nurses. Always a different nurse. My moms medication wasn't alter in her last year. I was very upset with them because of this. She also got a bed sore that didn't heal. One tech was aggressive and they let her go. No I do not recommend this place.

I was a resident at this facility and my experience was terrible. My first night here, I went to find the tech and was told that he was in the Memory Care unit and that he could not be reached. I was extremely upset because part of my meds was pain management. I asked another Aide and was told that was not true; she called him and he was there in 5 minutes. Apparently, the first aide was reported to the supervisor. The food was substandard and very badly cooked. I lost 10 pounds will I was here. The portions were so small you always walked away hungry. There were always plans for outings that never came to fruition. As long as you walked through the door with money, you were accepted. Some of the residents should have been in a full blown nursing home. Some of the aides were so nasty it was unbelievable, but nothing was ever done about it as far as I know. I would not recommend this facility at all!

My loved one described the community as "horrible" and I would agree. My loved one observed roaches in the building. Another time she reported that she was left on the toilet for a very long time. As far as activiites; they offer music but nothing mentally stimulating. Some of the staff were very kind; others very mean. I would absolutely NOT recommend this place to anyone!

I would think twice about moving your loveone to this place. The place is old and bathrooms are not handicap or up update to elderly residents. Further more make sure you read contract before you sign.

They did not clean the rooms. They routinely let her run out of toilet paper, clothes were lost. There were no activities although the showed us daily calendars of activities prior to signing up. They expected people in memory care to advocate for themselves. It was bad.

I LEFT COMMONWEALTH SENIOR LIVING 8 WEEKS AGO. THE FACILITY I AM AT NOW IS FIRST CLASS. THE NURSES, PATIENT CARE WORKERS AND MANAGEMENT HAVE GONE OUT OF THEIR WAY TO ROVIDE ME THE BEST CARE. I AM FINALLY GAINIG MY STRENGTH BACK AFTER WHOLESOME MEALS. MY GNAT BITES I HAD AT COMMONWEALTH HAVE HEALED BUT HAVE LEFT SCARS. THE NURSES HERE CHECK MY SKIN WEEKLY TO MONITOR THE HEALING AND MAKE SURE I AM NOT SEPTIC AS A RESULT OF THE BITES.THEY ARE DILIGENT IN LEAVIG MY DOOR LOCKED SO THAT NO ONE FROM MEMORY CARE CAN GET I N BED WITH ME AT NIGHT. I HAVE MADE FRIENDS AND FOUND SUPPORT FROM THEM AND MY THERAPIST TO OVERCOME PTSD BUT NIGHTMARES CONTINUE. I HAVE REPORTED A COMMONWEALTH NURSE TO THR TENNESSEE BOAD OF NURSING FOR DERELICTION OF DUTY. I WILL BE FILING MORE RPORTS WITH THE STATE OF TENNESSEE. I AM NOW HAPPY, SAFE AND WELL CARED FOR . THIS FORUM SAYS NOT TO BE ABUSIVE BUT READ BETWEEN THE LINES AND YOU WILL SEE THE TRUE COMMONWEALTH. OAK RIDGE. AVOID THEM!!

My uncle was here for a about a week and died. He never had any health issues, the only reason he was placed here was because the family was not able to give him the 24/7 care. They claimed he had a heart attack but I became aware that even though he had a doctors order that his food was to be cut up and fed to him, they left him and he choked on chicken and that is how he passed away. I don't understand if there are staff there 24/7 why wasn't he helped? I had friends who also had family members that went there and they died within a week or two even though there was nothing medically wrong expect that they could not fend for themselves, there should be no reason why 4 people died in one week. They ran out of gloves and was touching people, their food, their medicine, etc with their bare hands. I have not seen anyone wash their hands. This guy named [name removed] that works there gave me the worst attitude when I confronted him about the use of gloves. Plenty of others shared the same story.

We brought our mom their based on a good recommendation. The sales department was very compassionate and delivered a message of the facility being a close knit family that everyone keeps an eye out on our love ones. We moved her in as respite. Realizing she wouldn’t be able to return home. In less than 30 days it was recommended to move her to memory care. Sad to say memory care seems to be no man’s land. She turned for the worse with no ability to reach out when needing assistance. We had a few family meetings with the facility and promises we’re made but the never did anything change. Unfortunately my mom passed. No one from the staff was there when we came to pick her up her remains, not one word of condolences. A week has passed and still nothing. It hurts to think we placed her there for care and now she is gone. Management doesnt understand the needs of their residents. I can’t figure out what She was paying for as a high level of care! Upset with ER trip.