Viva Senior Living

They replaced the director with a inexperienced director who cut activities in half. My moms clothes were constantly stolen. Then they said my mom was alive at 3am but at 4am she wasn't They didn't try any life saving efforts & waited 45 minutes to call a ambulance. Very poorly trained staff!!!

I have nothing positive to say. Care staff seems to do the bare minimum. Issues with them not doing their jobs properly (bathing, grooming, medication) do not seem to be taken seriously or addressed by management.

[name removed]room smells badly pee. Could someone please clean it as soon as possible. I tried to call [name removed]phone,, therefor, mailbox is full and cannot r receive phone messages. [name removed] [phone number removed]

Beware of bed bugs! My mother had a serious stroke this past Labor Day weekend. She returned to her apartment after a month recovering in the hospital and at rehab to find her apartment infested with bedbugs. An exterminator was sent one week after the infestation was reported. There here was no folow up. My mother’s repeated requests for maintenance to remove an infested sofa and area rug were ignored. Caregivers quit because of allergic reactions to bed bug bites.I had to move my mother to a hotel when the infestation became so severe, her apartment was uninhabitable. She lived there while I renovated my home to make it accessible for her to move in. It’s astonishing to me how little was done to address a public health hazard. My mother had to discard thousands of dollars worth of her possessions, and her requests for fair compensation were ignored. If my mother’s apartment was so severely infested, there's no doubt other apartments and public areas are also affected.

Always short staffed. Rarely saw anyone come into my mom's room while there so I assume that was the standard. Long waits if she called for help. They did not care about how they dressed her. Often just a sweater on top( my mom was ALWAYS cold which we told them. And provided them with warm undershirts. Clothes on backwards, inside out, not matching. Hair rarely combed.

RUN AS FAST AS YOU CAN!! Their new ED [name removed] is a liar, manipulator, and treats staff horribly. It was a gut wrenching feeling to know she lied to my family, and all the other family’s and staff when she first came. I’ve heard her talk to her staff in front of other residents and staff and she treats them horribly. They have scabies throughout the building. The med techs are also very rude and nasty!! Get your loved one out of here fast!! If I could rate it a negative star I would!!

Outside looks lovely, inside is a nightmare. Smells like urine, staff members don't care about anything besides getting a pay check. Med tech found sleeping at nurses stations while all residents were walking around without shoes or walkers. Everyone always looks dirty and unkept. Too many things I can not unsee. Open wounds not being cared for. Do not put your loved one here.

Complete incompetence is an understatement. Nurse is clueless and has no control over her team. Promises made all promises broken. Smells like urine all the time. Food is gross. Staff spend all their time on their phones. no communication about loved ones

My Mom is a resident on the independent living side of this facility and has not been able to receive incoming calls on her house phone since last July. She has trouble hearing her cell phone and at times it is difficult to reach her. Complaining has done nothing to alleviate the situation, always told corporate is holding it up. My Mom is very old and I worry for her safety and find it an atrocity that no one seems to understand the importance of a phone or care enough to fix this issue!!!

Some of the staff members are wonderful The place itself is very pretty on the inside, but my mom's room is never cleaned in the bathroom hardly ever, trash cans are not emptied food on the floor She's incontinent so the bathroom is horrible

A friend of mines relative lives/lived at Woodland Creek. This community has had some turn over in staff and has new ownership. With the new ownership was hoping for positive changes haven’t seen any yet. Food is subpar at best. Some caregivers are amazing and really care other sit on their phones and some can never been found. Not sure if issues are addressed timely and if they are actually addressed. Seems more like things are said to be handled but nothing ever changes. Would not recommend this community.

Do not to bring their loved one to Heritage Hill. The management pretends to care about the residents, but it is totally phony. They lied to me and my family, telling us their doctor wanted my father to go to the hospital for psych tests, for which they needed our permission. The truth was they were actually throwing my father out due to an incident their doctor claimed took place, which they didn't inform us about at all. Some unneeded medical tests and NO PSYCH testing even being ordered at the hospital showed no medical problems, then the hospital informed us Heritage Hill refused to take my father back. We were shocked! We had no idea what was happening! Heritage Hill had lied to us to get him out and didn't even have the decency to tell us anything. There had been no prior problems, so we were left dumbfounded. Their doctor, [name removed], blacklisted my father so that no nursing homes would take him, except the not so great one where he spent the last few months of his life, never causing any incidents, even after his dementia progressed. Heritage Hill was not what it seemed. Their handling of our situation was unconscionable and extremely detrimental to my father and to my healthy mother. I wish A Place for Mom never referred us to Heritage Hill. This was the worst experience of our lives.

The food was the only area that was good. When we looked at the facility, they had far less patients. They were understaffed. It was very disappointing.

When my mom was first placed in this facility everything was great. Then the COVID virus hit hard. My mom survived it well. She was asymptomatic. I wasn't allowed to see how she was in her room. I worked many years in similar facilities. I knew that this company was going from a 5 star rating to a 1star. My mom went "downhill after her first major fall.". I was allowed to spend special time with her during her hospital visits. The last time I was with her during hospice time, she had dry rotting teeth and broken down skin from not receiving the needed 2 hour monitoring care. Yes. There were caregivers that were excellent when they were there for my mom. I still pray for and to my mom hoping that she is at peace and that the pain has left her.

I would never recommend this facility. They didn't take care of my mom with any of the daily duties, and they basically just left her in her room. She was malnourished and severely dehydrated and was removed. She had to spend 5 days in the hospital after being removed from Viva. Horrible experience.

My father was a resident at Commonwealth Memory Care at Chesapeake and our experience was terrible at this facility. I heard staff being rude to my father and to other patients. My dads things went missing all the time. Women's clothes would be in his clothes, his room was dirty, they never swept under his bed and once I went in and his sheets had blood and urine on them. I told the staff how dirty everything was and about his sheets and I had to change them and sweep his floor. They actually gave me the broom and sheets to do it myself. I would never recommend this place to anyone. The staff acts like they hate their job.

The food was not good, the facility had difficult time keeping nurses. Always a different nurse. My moms medication wasn't alter in her last year. I was very upset with them because of this. She also got a bed sore that didn't heal. One tech was aggressive and they let her go. No I do not recommend this place.

I was a resident at this facility and my experience was terrible. My first night here, I went to find the tech and was told that he was in the Memory Care unit and that he could not be reached. I was extremely upset because part of my meds was pain management. I asked another Aide and was told that was not true; she called him and he was there in 5 minutes. Apparently, the first aide was reported to the supervisor. The food was substandard and very badly cooked. I lost 10 pounds will I was here. The portions were so small you always walked away hungry. There were always plans for outings that never came to fruition. As long as you walked through the door with money, you were accepted. Some of the residents should have been in a full blown nursing home. Some of the aides were so nasty it was unbelievable, but nothing was ever done about it as far as I know. I would not recommend this facility at all!

My loved one described the community as "horrible" and I would agree. My loved one observed roaches in the building. Another time she reported that she was left on the toilet for a very long time. As far as activiites; they offer music but nothing mentally stimulating. Some of the staff were very kind; others very mean. I would absolutely NOT recommend this place to anyone!

I would think twice about moving your loveone to this place. The place is old and bathrooms are not handicap or up update to elderly residents. Further more make sure you read contract before you sign.