Viva Senior Living

They seem to be a bit understaffed here. But the staff they do have are very pleasant. My loved one has had no complaints other than the food. She really doesn't like it, says the quality is not good. She doesn't participate in the activities and they don't seem to try and encourage resident participation in general. Housekeeping does a good job keeping things clean and with laundry services. Overall, I would probably recommend them to family and friends.

My tour guide, [name removed] was very approachable and helpful. She answered all my questions and did not rush our time spent together. I would give her a 5. The facility was not to my liking. It seemed much more institutional and a lot of the staff were listening to some rather loud music. I felt that Hope was also a bit more for residents who are in more of a decline with locked doors etc... It just wasn't the correct place for mom.

The biggest issue is the staff, does not respond fast enough to the call button. My loved one is not getting the level of care, that they are paying for. They need to improve on response time, and they need to hire more staff.

This was a live Zoom tour of the facility due to my schedule and saving me 3 hours of driving time to and from my home location. There are some stars on the form below I left as N/A since I was not there in person. Also, I had to click on "assisted living" to get the form to be accepted/finalized. I am actually looking for a larger living space, more catered to independent living, which is what I need initially, as opposed to assisted living from the start. If this need changes, I'm happy to look at this location again in future. This facility looked nice and adequate from what I could see on the Zoom tour, and [name removed] was gracious and covered my many questions. Thank you.

I loved it. I thought it was beautiful, but the lady that was in charge acted like she didn't know what the hell was going on and a little snobby.

The people are very friendly. It's a clean facility. They're just having a problem with their kitchen right now. They're understaffed, so my person is not necessarily getting what he wants to eat.

I would suggest someone keeping looking at other communities. The head nurse here doesn't seem very qualified for this position to handle residents that might have aggression issues and the head nurse didn't handle this properly that we saw. I feel the staff in the memory care area should be able to handle residents with aggression issues. The community never suggested re-evaluation of medication listing for my loved one during my loved one's stay. The community didn't communicate with the family about trying to find a new community for our loved one, after my loved one being admitted to the hospital.

This is was an okay community. My loved one wanted their own space at another a community.

There have been some issues with the care. Long call bell responses My loved one fell out of bed and was sent to the ER and they did not contact the family even though they said they did. Poor communication on medical care coordination. A couple of medical issues have not been properly handled.

When our loved one first moved in all of the staff were great, but after our loved one being there we just felt they did not really care. They were very friendly to begin with but there was a lack of communication and when your loved one is there we feel that families need to hold them accountable. Now this was our families experience, we do encourage families to go check them out and see if they are suitable for their own loved ones. We did like how open, airy and light the community was.

The Phoenix at Albany tour was fairly decent not quite what we were expecting after reading into it. Overall though is a good candidate.

I toured Commonwealth Senior Living at Berryville, and it seemed to be rushed. I didn't get as much information here as I did at [community name removed], which is why I chose the other community.

They are often, short on staff a lot. They get soup most of the time in memory care. One day I was there they had a green veggie"chicken" salad. There were three EXTREMELY THIN and short pieces of chicken on top of the green salad. I laid them side by side and the three pieces didn't equal a half inch wide! They also have sandwiches a lot in Memory Care. The dining room is large. For what we're paying toilet paper should be provided and so should soap and basic essentials. Even cheap hotels give you those things and so do nursing homes. There is NOT always a nurse on duty but a MedTech and maybe an aide.

Basically it is not really suited to be a care facility for Alzheimers or dementia patients. They have wonder bracelets on them, but my father was able to walk out three times by going to another residents room through the enclosed patio. He had fallen and had to be taken to hospital. Care overall there was good, they though had basically called me and asked to have Dad moved from there as they were unable to guarantee his safety there. If they are in a wheel chair it may be okay, but if they are able to walk and roam around this may not be the best place for you're loved one's as there are some areas where they can get outside of the facility and possibly hurt or lost.

We toured Commonwealth Senior Living Stafford and the facility and community is smaller. WE kept reaching out to them and they would never return our calls or get back to us. I don't think that they were going to be able to handle my loved ones mobility issues.

I had a virtual visit of the community. The community had a courtyard, and it wasn't as big as another community we looked at.

This community was clean and nice. I did another pop up visit and when I walked in it smelled like men's cologne and was not as clean. They also seemed to be a little pushy and I let them know that I was looking at other options. They called a lot and just seemed to pushy.

We really liked Traditions. The facility was very nice, and we were considering them as an option. But the marketing person who we met with was a little brash, which really turned off one of our family members. Perhaps she‘s not indicative of the entire staff, but she was certainly the face of the facility for us that day. Also, their memory care was a separate, locked unit. And we were looking for a place that would give our loved one more free range while still remaining secure.

This community is going through a lot of transition at the time. At this point in time I would be careful to what your expectations are going into this community. It is strictly memory care and if there is any kind of personal care that is needed really search for all of your options. The room is beautiful and we are pleased with the community and the way that it looks. The rooms are nice and larger and not box like all of the other communities.

very nice but did not feel like they could handle my loved one. i needed a furnished room also and that was not an offer here. this was a nice location and very pretty it was just the fact that it was not furnished and i felt like they could not handle her.