Viva Senior Living

This place is unacceptable! My father was found dirty several times and had a period of insomnia that was never reported to us. Also, their pharmacy and psychologist dropped them. We were told that a new psychologist was on staff but after an incident we were told that he didn't receive the evaluation he was supposed to have. High staff turnover and treated rudely by management after raising some concerns. Daily staff was nice when they weren't quitting.

Not impressed with level of care provided to residents. One resident was asleep on a bench in the hallway, one was slumped over in a wheel chair with no attention being paid to them.

Service has declined since under new management. No one is responsible on or off site. Something needs to be done! I have repeatedly tried to contact in house and off site management via emails, phone calls and on site visits....No Response!!!

Did not like. Nursing home atmosphere

I would not recommend this facility. We showed up and outside there were cigarette butts all over. It was filthy when we went in and the tables were all sticky and it smelled like urine. We saw the room and it was very tiny and only had one small window so it was practically dark. Everything is an add on price. We did not see any residents while touring and we found the person we spoke with to be unprofessional.

Please DO NOT entrust your loved one to this facilities care if they need mediciation management or they are not basically totally independent! My mother lived here for a little over two months. In that timeframe, they messed up her medication NUMEROUS times, they did not return phone calls, they left fecal matter on my mother (as seen by hospital ER departmemt) and robbed her of her dignity: just to name a few. All they care about, from the very top, (management: case manager, head of nursing, and their executive director) is MONEY. They are ruthless, for-profit, unwilling to work with you, refuse to hold themselves accountable for their errors, try to intimidate, pass the blame, do the bare minimum, and then try to stick you for rent and services after you've moved your loved one out (after a legal and necessary medical evaluation required by NY State proved they were unable to meet my mother's medical needs)! HORRIBLE HORRIBLE place. The medicine passers don't know what they are dispensing to residents, medication came up missing, was never given to my mom or they gave her too much. I tried to get answers numerous times to no avail. I do not understand how anyone in management at Greenpoint can sleep comfortably at night. I literally pray for the residents: especially the ones who do not have an advocate.

Going down in history as one of the, if not the worse, experiences of my life. DO NOT entrust your loved one to this facilities care if they need medicine management or they are not basically totally independent! My mother lived here for a little over two months. In that timeframe, they messed up her medications NUMEROUS times, they did not return phone calls, they left fecal matter on my mother (as seen by hospital ER departmemt) and robbed her of her dignity: just to name a few. All they care about, from the very top, (management: case manager, head of nursing, and their executive director) is MONEY. They are ruthless, all for-profit, unwilling to work with you, refuse to hold themselves accountable for their errors , they try to intimidate, pass the blame, do the bare minimum, and then try to stick you for rent and services after you've moved your loved one out (after a legal and necessary medical evaluation required by NY State proved they were unable to meet medical needs)! HORRIBLE HORRIBLE place. I do not understand how anyone in management at Greenpoint can sleep comfortably at night. I literally pray for the residents. Any perspective families looking for a place for a loved one, feel free to PM me on FB, I'd be happy to answer questions and share: NOBODY should go through what we have gone through.

Ask to see the “barbershop” and “beauty salon”, to attend the “devotional services” and “fitness classes”, and to see the “kitchenette”. Sit on the patios and porches, as well as the “comfortable lounges”.

Mom went to the Terrace after coming off of rehab from a fall. Unfortunately after 3 months, she fell and spent 7 days at Chestnut Hill Hospital. They wound up not treating the fall but the multiple bed sores that had been allowed to increase and get worse while at the Terrace, one so bad it had to be operated on. Overall, the terrace is okay if your love one doesn't need special care.

-Most “care managers” are paid minimum wage and have no more training to care for people than a fast food restaurant cashier. (There’s a reason they are called “care managers” instead of CNAs, and it’s because they are not certified.) -Understaffing is “hidden” by counting one person as two positions...if a care manager takes a weekend class to be a “medical technician”, then the claim can be made that there are is a “caregiver and a med tech” in the building, but it’s really one person doing two jobs, which means less care and attention for people. -Most people are doing two jobs; As of October 2018, the Designating Nurse is also the Health Care Coordinator, The Executive Director is also the Resident Care Coordinator, the Sales Director is also the Program Coordinator. There is no maintenance person and only one part-time housekeeper, so....with most people doing two jobs, does that mean most jobs are only half-done?

Ask to observe or participate in the “fitness classes” advertised. Ask the residents if they are allowed in the “kitchenette” to cook or bake. Ask to see the “beauty/barbershop”. Ask to meet the “management staff” listed in the current newsletter.

Spend a day here, unannounced. Participate in the activities- if they actually happen- just because activities are listed on a calendar does NOT mean they actually take place. Eat a meal. Talk to the residents. Ask staff how long they have been there and if they are CNA certified. Then go do the same at other facilities. If your loved one is going to live here, you should at least spend one day walking in the shoes you intend to put them in. Don’t be fooled by untruths presented on a “tour”....and the $3000 “community fee” is negotiable- don’t pay it!

Spend a day here, unannounced. Participate in the activities- if they actually happen. (Just because the calendar lists activities, that does NOT mean they take place. ) Eat a meal. Talk to residents. Ask staff how long they have worked there, and if they are CNA certified. Then go do the same thing at other facilities. If your loved one is going to live at one of these locations, you should at least spend one day walking in the shoes you’re going to put them in! Don’t be fooled by a tour featuring fresh paint and a bunch of untruths.

When I toured The Terrace, it seemed like it had so much to offer, but now that my father lives there, we are terribly disappointed. For whatever reason (understaffing?), the staff do very little to help my father, including ignoring or not noticing an open wound, taking a very long time to respond if he ever has an urgent need and presses his call pendant (response time is supposed to be under 7 minutes- today it was 29 minutes). His apartment is never clean. (If we ask for basic cleaning on the spot: “Housekeeping isn’t in today.”) Getting medical care from visiting doctors, dentist, etc that make house calls is thwarted because The Terrace won’t complete forms they need. Problems remain despite multiple attempts at advocacy. Please find a better place if you are looking!

Visit more than one time, at different times of day and evening, different days of the week. Talk to residents and their families. Ask for references. Ask how long each staff member has worked in their current position at this location. Within the past two years, there have been 4 different executive directors, 2 different nurses, 4 different cooks, 3 different maintenance people, 3 different housekeepers, and 4 different activities people. That doesn’t even include the caregivers, because there have been too many to count. This place can’t retain staff in any position-and then ought to tell you something.

No activities. Understaffed. No served snacks. No specialized “memory care” although the “memory care” building costs more.

Staff, while “sweet”, is largely untrained, uncertified as CNA or GNA, and unmonitored. Turnover is incredible, and being understaffed is a daily occurrence.

Do your homework. Visit after 6pm, at mealtimes, on weekends and on holidays. Speak to staff and visitors. Ask for references from current residents’ families. Do not trust online reviews or the information in tours or brochures.

This facility was very warm and inviting, mom recieved wonderful care, this has all changed with the changes in managment. There are a few that are still there but they are aweful! No activities are happening on the 2nd floor, anytime I would voice a concern they act as if I am a botger to them, the coordinator for the 1st floor is extremely rude. The new director has no clue what he is doing and it seems he allows the staff to do just anything they want. This place has turned into a nightmare! A lot of people have moved out and I know of more that are looking to move including myself. My mother deserves the best and she is not getting that here any longer!

This facility used to be so warm and inviting this has dramatically changed in the last few months. All of the good staff are gone even the members of management who were so involved and sincere are gone. The ones who are left are unprofessional and rude are always sitting in their offices very cold and unfriendly. My mother sits around all day and has nothing to do. The staff are always on their phones or gossiping . There are no activities on the 2nd floor where she lives and I do not see very much going on on the 1st floor either. The new manager and the new nurse do not seem to know whats going and feels like they really do not care to know. I am seriously thinking about moving my mom out of this facility, I have seen quit a few people move out and I can see why. Look into other facilities before moving into this one!