Viva Senior Living

We should have checked patient families for experiences. The facility is nice when you tour and very quiet. The receptionist are very sweet (but they are not always at their desk). That's where wonderful ends and nightmare begins. You have 2 Aides per wing (16 pt at capacity) and a Med Tech who floats. (at any given time of the day several different (shifts) CNA's can be found sitting in the residents dining area on their phones) Our family member ran out of medication after the 2 week supply they arrived with was gone . No one called us or the RX, MD as to why they had no meds it was 4 days when I found our family member in a deteriorated state barely able to walk When I asked an Aide what's going on she said "Well ( ) ain't had any medicines in 4 days." After much effort and a call to the RX some of the meds were delivered at 1AM Sat morning , but not the main medication desperately needed.. I was told by one Med Tech it would probably come in morning. Well the next day no meds. Next Med Tech says RX doesn't deliver on Weekend your family member will just have to wait until Monday, turns her back to me and walks off ! I was [Removed] by one of the DON's on Monday morning for questioning the rude med tech who said our FM would have to wait until Monday for Meds in front of the Med Tech ! We ended up taking our FM to the ER to get the medications. I'd like to say that things got better, but they just got worse by the week ! Within 6 weeks we removed our family member [Removed]. In the 6 weeks our family member lost 15lbs . There should be a BBB for these facilities. We filed a report with the [Removed] who said we may or may not get a call from the State ???? ** Red flag STATE WILL ALWAYS CALL. We phoned ourselves and filed charges. Just because your family member has dementia do NOT dismiss their claims. Let me also say I witnessed a patient in a geri chair being propelled from his room so hard that he entered the hallway and bounced off the opposite wall. Neither aide attending him came out into the hallway when they heard me ask him if he was okay. They had an epidemic of stomach bug, flu and upper respiratory going around for weeks. We would routinely see Aides enter the room to toilet the patient, go through their drawers, clothing, bedding wearing the gloves and leave the room never disposing of the gloves then re -enter the room to finish toileting redress patient. One patient was sitting in the common living area on the sofa with a trash can between her legs to throw up in. This place has more than a FEW bad apples, it appears to be an established care practice. I now have difficultly sleeping for worry about the poor patients that are still in that place. We were never approached by the [Removed] that our concerns were being looked into and[Removed], she ([Removed]) did however let us know we would still owe them for another month once we told them we were leaving. They can change Administrators, but unless the staff is cleaned up I would strongly suggest for anyone to avoid this place at all cost !!!

I would not send anyone to the Terrace at Chestnut Hill. They changed hands 3 times in the time we were there, and each time it got worse. The staffing is terrible and they are understaffed and have no compassion for their residents. It was just a business, and the bottom line seemed to be the main objective, rather than the care of the residents.

My mother had a short term stay at this facility and it was not a positive experience. She fell twice while at the facility. The second time she fell, they left her on the floor in her room alone while one staff person called the ambulance and the other one checked on other residents. My mother was in pain and scared and alone in her room waiting for the ambulance - a staff member should have stayed with her - luckily she did not pass out. I would not recommend this facility. They only have pull chains in emergency situations in the room and bathroom. They should have safety alarms/life lines on each resident. My mother pulled so hard on the chain that she fell over. Another time she fell and could not reach the chain and had to scream for help. Also they rarely provide fresh fruit to the residents. I think they do minimal for the residents as far as assistance.

If you going or a visit, it is great. Once your loved one is in there, it is a nightmare. The nurses stand around on their phones and iPads. Very uncaring, just there for a paycheck. If your loved one can't feed themselves, they will not get fed properly. Definitely get references from patients families - not the people/numbers they give you. When you go to visit your loved one, the patients are drugged up and sitting around in wheelchairs. And if they get sick or injured, the staff waits too long to get medical care.(days or weeks). From what we experienced, this place is a death sentence. Their Facebook reviews are great because they can edit and delete what they don't want you to see.

There billing system is a mess. Put someone else's money on our bill. Then it showed up on our monthly payments that we paid twice. When we called about it know one could explain. What a mess. Poor business practices.