Viva Senior Living

In the beginning, we had a small problem with medications. My father would have to ask to get his pain medication and he wouldn't always remember to do so. Once I brought up the problem, though, they were quick to fix it. The staff is very nice and helpful, the lady in the cafeteria is amazing. My father doesn't like powder creamer, and that's all they have there so I bought him the individual liquid ones, and she makes sure he has his 2 creamers with his morning coffee every day.

This is a community I would highly recommend. Everything is working out very well for my mother here, and I'am satisfied. The community looks great, her room and the facility are always nice and clean. They have a very good staff here. The food is very good, she says they feed her too much, but it is nice to know she is eating well. They are taking good care of her. This is a community I would recommend.

Greenpoint has become a wonderful home for my 94 year old mother. After self care for 93 + years, it was difficult for her to adjust to a large apartment building. However, now, after six months, she has joined some of the many activities offered here and is comfortable with her new environment. She especially enjoys the entertainment. We greatly appreciate the attentiveness of various staff members to help her with getting settled. One improvement I would like to see is more of an effort on the part of Greenpoint to create an opportunity for family members to meet with or make comments to management.

I highly recommend this wonderful place! All the staff were so caring, patient and bent over backwards to fill my Aunt's demands which could be challenging for most. I felt she was treated with very loving professional care. The facilities were just what we were looking for. I would tell anybody there would be no choice but Southern Manor for my loved ones. I will forever be gratetful for their care and attention they gave to my precious Aunt.

My dad has been a resident of Greenpoint for the past 3 1/2 years. He is mostly independent with a few services. The staff at Greenpoint are amazing. Dad is not the most social resident but everyone calls him by name and know his favorite ice cream treat! Greenpoint staff members and administration have been very responsive to small needs that are not "listed" and are gracious about finding someone to re-boot his router or find a dropped hearing aid. Their response is very professional and personal in all situations and are understanding of our unique family needs.

The physical building is rather new, appropriately decorated with warm colors and nicely maintained. The staff is always willing to share information when asked questions. The more functional wing is short on activities that clients can participate in when the person is more introverted.

I visited three places in the Fredericksburg area and all were nice. Greenfield felt more like a family than the others did as it is one level with a smaller number of residents. The staff is outstanding. They really care about each person. Is it expensive ? Yes. These are my parents and I want the best for them. As survivors of the great depression and war verterans they earned it. My parents are very happy there. They are treated with respect and dignity by the entire staff. Put a price on that. From day one the staff could not have been better. They keep me up to date as needed and I love the family events they have there. The food is good and they go the extra mile for the residents everyday. The onsite beauty shop keeps my Mom looking good. More activities there than you could ask for. I could keep going as there are so many nice things to say.

it was really nice and clean and the staff was really helpful. Thank you'll very much.

Greenfield is convenient to I-95, the staff is helpful and caring. The facility grounds are well kept and has benches for the residents to enjoy some fresh air on warm days. The price is competitive with other facilities we toured and I felt comfortable with the administrators.

We were getting close to going with them. I was pretty impressed with them. I talked to a woman there who was very nice. I was only in the main lobby and talked to her and we were just getting into talking about what the finances were. I ended up finding another place but I was still very impressed with this place. It was very clean and nice.

We chose this place for my mom because it is very close to where we live and we can visit a lot. They seem to provide the most value for the price, there are nicer places but they were a lot more expensive. I toured four other homes before deciding on this one for my mom.

The staff at Viva is great! The activities seem to keep the residents happy most of the time. Food could be better, I understand that they need to feed multiple people at one time but the menu could be better. Both of our parents live there together. We made sure there were a number of men there before we committed to this facility to make sure dad would have other men to relate to.

Overall: very good; Cleaning floors constantly; Friendly staff; Good food & dietician checks in with residents & their families in the units & knows residents by name; Working toward interactive activities for those who are further into the dementia timeline who are more challenging with which to work; Great activities for those who are at higher cognitive levels.

I have a problem with them in that they charged me [removed] for the first month and my husband only lived two weeks, he died on [date removed] last year and entered Viva ( it was Commonwealth then). I was told that I would get a refund for any days that weren't used in case of his death, and I never got a dime. I texted [name removed] several times and he said he would let me know when the check was issued but I never heard back. I called Viva but no one answered, so I left a message but again, they never responded. I wish A place for Mom would tell them that they are not going to recommend Viva if they treat the families in this fashion. I liked the staff and the manager [name removed]. The facility is nice, unfortunately those places are never enjoyable.

I did not give it a 5 because I think the Private Pay focus is important and it was not clear to me after my first few communications with your staff. The facility feels very homey with the Executive Director as the parent. Everyone is. We friendly and happy to meet new residents and their families.

like it better for [name removed] than his previous memory care facility and he is doing better. I also would like you to know that this all wouldn't have happened if it had not been for the continual help in guidance of your rep, so sorry I can't remember her name right now. She is out of Texas. Because of her [name removed] did not go to a nursing home and went to a facility that actually evaluated him and helped him not only with a walker, but also his room is even kept much cleaner. One of the positive positive things is that he has now a shower in his room so that when he has accidents. It's very easy to clean him up. again, I want to thank a place for mom for sticking with me and helping me make a better choice. And if [name removed] understood he would also thank you.

The staff has kept me well informed of any medical emergencies my mother has had. They also keep us informed of activities occuring at the facility. I looked at other facilities and this one was local.

The staff were very caring and the facility was much nicer than place where she is now.

For the value for cost - but this is really hard because I think ALL these places are too expensive. We will be out of money in about 4 years, maybe 3, so I have NO idea what we'll do then. I would recommend Viva SL Cockeysville for people who care deeply about their family members and their level of care. This community is also somewhat affordable compared with places like [community removed]. And really the best thing about Viva SL Cockeysville is its small size. Even when they're busy, it's not hard to find a med-tech or an aid. That goes a long, long way and increases the overall level of care. And I'll add, the new director is committed to making the food better, offering more fresh vegetables and fewer fried foods.

The facility is set up with 2 wings, so to speak. There is one side dedicated completely to memory care. That is what we needed for my Aunt. The staff is very encouraging and caring. They get to know the residents personally and interact with them as they would family. It took me a little while to realize that I could relinquish care to them, as I had been my Aunt's sole caregiver for a few years. They understood my reluctance to step away for more than 24hrs, my stresses, my tears. As I saw my Aunt responding positively as each day/week passed, I knew in my heart that I had made the right decision getting the care for my Aunt that I could not provide. They have PT and OT capabilities in house, with the consistency and familiarity that really bring about the best from my Aunt. With familiarity comes the ability to recognize when things aren't "quite right" with a particular resident, and a call is made to the family. In my Aunt's case, she can't remember what to do when the phone rings or how to hang it up. Therefore she does not have a phone in her apartment. I was encouraged to call and check on her as often as I needed. No matter how many times I called, they were always understanding and reassuring. Keepsake was a God send for me