Vitality Senior Services

From the outside, everything appeared warm and welcoming. I believed this would be a place where my mother could remain active, participate in meaningful activities, continue her physical therapy, and receive the balanced nutrition she needed to rebuild her strength. As someone who deeply values compassionate and attentive care for our elders, I had hoped this environment would truly support her well-being. Unfortunately, based on our experience, I am not certain I could confidently recommend this facility to families seeking a genuinely caring and supportive place for their loved one.

There was an aide, [name removed] that took pretty good care of [name removed]. The room was good, but they supplied absolutely nothing for respite care. I had to move [name removed] furniture and all personal items. They didn't even supply toilet tissue or towels and cloths. His clothing was all strewn in the closet floor and some were not his. They need changes in their respite care, I didn't plan on moving half the house for 3 weeks stay! I supplied his shampoo, soap, toothpaste and lotion for his skin and creme for his peri area, I never saw any of it again. I hate to complain but for almost $[removed] for a month I would expect good care. It doesn't take a lot of effort to check on the patient and keep them clean and dry! Wash their face and comb their hair and dress them decent.

Our appointment was scheduled at 1O:00 am on a Sunday. I left my job and commuted 45 minutes to Bluegrass Assisted Living for our appt. We were able to walk right in- no one there/no security. We pressed the help button multiple times after we stood there for 15 minutes. A staff member finally happened to see us standing there. She then stated that the manager, [name removed], who was supposed to give us our tour, was not there. She went on to say that no one else could give a tour. We saw three staff members talking to each other, saying, “Is [name removed] going to be here?” Frustrated, we left and I proceeded to commute back to my job. I wasted over an hour and a half in travel time alone. This was completely disrespectful. If there was an emergency, another staff member should’ve been available. We were already there. We were not told that [name removed]needed to cancel until five minutes before our tour! The facility appeared rundown and dirty. There was an empty mandatory hand sanitizer dispenser

My 100 year old mother was admitted to this facility after an evaluation by their staff. 10 days later she was asked to leave because she required more care was offered in assisted living. Very limited staffing Frequently the front door was unlocked with no staff at the front desk.

Overall, this has been a terrible experience. They have been through three directors of nursing, and three executive directors since October. The clinical staff has turned over several times as well. They are also on their fourth chef since October. I would not recommend this place to anyone. I have asked my dad to move, but he has made friends there and doesn't want to leave them. The only reason we chose them is because they made a special exception for him to have his elderly dog with him. Otherwise, I found much better places that would have been a better fit.

Unfortunately, my experience with Maristone staff was nothing short of dreadful on multiple occasions. My mother had a stroke, and I needed to find respite care for her. Initially, I placed her in the memory care unit, but that only lasted one day due to the terrifying and unacceptable conditions. I then moved her to the assisted living side, where I visited daily to keep an eye on the staff and how they treated the residents. Early on, I noticed staff members displaying eye-rolling and frustration when residents asked for assistance. I would never recommend anyone place their loved ones in the care of Maristone. I have witnessed several other troubling issues with other residents, but I only want to speak about my personal experiences.

The grounds are clean enough and there are some fun activities but if your loved is not independent then this is not the place for them. If assistance is needed it is not uncommon to have to wait for an hour or more for the aids to come and help. They will assist with 2 showers a week. If the resident asks for one on another day, they will be told it is not their day, even if they have incontitent issues. I was requested to be the contact person by my loved one. However, when I contacted them with a care problem, neither the Executive director or head nurse would acknowledge my emails, text or phone calls. The cost is fine but you loved one will not receive the level of care they are paying for.

My loved one was previously a resident at Maristone of Franklin and the overall experience was terrible. I would absolutely not recommend Maristone of Franklin to anyone. Their staff in the memory care unit has no idea how to care for persons with dementia. They do not communicate with the family until the situation escalated. The management told me that their staff was employed by the company, but the ones I met were agency or brand new hires. In the four days my father was there, he had his clothes changed one time. I asked about showering and incontinence care and they said they had completed those tasks. He had one outfit in dirty clothes hamper. He also was filthy when I removed him from the facility.

My mother was at Maristone for 7 years. We saw many changes in management and turnover but the current one 2023-24 has been the worst. Several state investigations this year alone. They let her lay in the floor thru the night after she fell because they do not check on residents for over 12 hours after meds are passed at dinner. This happened twice and I was not notified either time. Director tried to cover it up. Crazy turnover in staff. Seven directors of nursing in one year because of mismanagement. Hallways frequently smell like urine. Food is not good. Nightmare and law suit waiting to happen.

My mom was previously a resident at Trinity Shores and the facility and experience were both terrible.

I had a family member in memory care and another in the assisted living. I tried to be there as much as possible after I seen the poor staffing they had, it was sad to see only 1 care giver in memory care by herself trying to keep up with all the residents, some of them wandering around and going into other residents rooms, she had to get them up, toilet them, feed them 3 meals, give showers, do laundry, take out trash and trying to prevent falls of which I seen happen frequently it was sad, do her paperwork and then had to put some in bed before she left from her 12 shift. I never seen her take a break not to even eat her own lunch. And not one time did I see anyone help her or to even come over to see if she needed anything. I am very observant and noticed this seemed to be a daily thing, she looked ragged, beat and worn out by the end of her shift. Obviously management doesn't care that's clear about the staff or residents. At times I tried to help, I felt sorry for them.

My husband who has young onset of Alzheimer's was in their memory care unit for 5 days. During those 5 days I gave my husband every single shower and we even were asked to spend the night with him one night. After 5 days they sent him to the hospital for behavioral issues. After 30 days in the hospital they would not take him back as a resident. They said they would give me a refund of the first month minus the 5 days. They said they could not return the $[removed] community fee because I had used a placement service and they had paid them a finders fee. I spoke to the placement service and they were never paid by the Landing of Long Cove. Almost 2 month later I am still waiting for my $[removed]+ They will not return calls.

Medication errors, didn't follow instructions for insulin dependent diabetic, lack of communication with resident's loved ones, no notice of resident taken to hospital, wouldn't answer door or phone call when ambulance tried to return resident, resident had dirty hair and wore same clothes,etc. I sent 16 page report to OIG.

Our family had a terrible experience with memory care at Maristone. We were not informed of a fall and then discovered a 20 pound weight loss. Our loved one was over medicated to ensure “compliance” and, as a result, quit feeding herself or walking. The director Insisted he was not aware of what was going on… my question is, “Why not?” When we entered the unit to move furniture out, the stench was overpowering and the room had not been cleaned for 2 weeks. Totally understaffed and lack of leadership…

My loved one was in the memory care unit. I wouldn't recommend the memory care unit, and I would say to run for your life. They were not set up to take care of memory care unit or residents during my loved one's stay. There were no activities for the residents in the memory care unit during our stay.

Make sure you make a detailed list of everything that your loved one has. There were several items missing from her belongings. They couldn't find all of our loved ones' belongings. We had to make 3 trips and tried to get us to Take furniture that wasn't even ours. I hope it all has changed due to they have new management.

My father has been there just over one year now and in that time it has gone downhill fast. They have cut back services and always have an excuse when something goes wrong. The staff is nice but the management is horrible! The nurse does nothing but call a family member if an issue arises. They rarely have transportation available for doctor's appointments outside the facility and then if they are not on the day that they specify they will charge you extra. I would not recommend this place with the current management.

As soon as I opened the front door to go into the foyer, smelled a strong odor of urine and feces. When I stepped into the common area, the smell was there as well. The residents I saw seemed ok. I can only rate the overwhelming smell while I was visiting a resident.

Very disappointing.

Worse place in HC.see the news posts 8-21 Help can never be located inside when a resident needs help.Staff goes outside to smoke and leaves the residents inside alone..Staff changes way too often.Check with Hardin County to the count ambulance runs just this summer just from falls.Owner has little idea of what goes on ,he lives in California..So much more I could say.I regret ever placing mom there,it was a terrible mistake.