Vitality Senior Services

My loved ones left after a short stay. The communication were responsive when I needed something. I hope the food service has improved, cleaning, and laundry services have improved in the last year-and-a-half, as well.

There's good things, but they are currently going through a management change. They are in the process of making changes to their policies. I would encourage you to speak to the director to get an overall feel of the community. It is a good location, and it is a smaller community. There are some good caregivers there, and some that are not as attentive to our loved one's needs.

The pandemic has made things more difficult. There are things I like and dislike. I like the community and key staff members who are professional and caring. Things I don't like include low staffing and the response time of the call button.

Charter Senior Living of Edgewood has a very good staff. The cost is similar to other places in the area.The food is good. The room sizes are a little small. They have two screened-in porches for residents to enjoy.

The lady that took us on a tour was very nice and very knowledgeable. The place was older, probably built in the late 70s or 80s, and the lighting hadn’t been updated so it wasn’t as bright in there as we would’ve liked. I didn’t really think my Mom would like that. The rooms were smaller than a few other places that we had looked at as well.

they need more worker's, there are not enough to do the job right.

My tour of this community was okay, but it appeared to be a community for someone who just needs a little bit of care. My parents needed more care. The apartment they showed me was nice, but designed for someone who still was independent and wants to live near others, instead of a big home. (You furnish a bedroom and living room and there is a bath and kitchenette with a small refrigerator & microwave.) They have a big main dining room, but I felt it would be overwhelming for my parents and nobody would be aware of their eating. The facility had easy access in and out, and I wasn't very comfortable with that. I wasn't shown the dementia care area. The pricing was alacarte ~ pay extra for helping with showers or distribution of medication. This is a nice community, but not the one for us.

There are some things about this community that are great, and other things I feel needs improvement. I do feel that they are understaffed, and need more aids on the weekends. My aunt does seem to be happy here, but it is still a work in progress for us here. There have been a few incidents where I didn't feel she was being cared for well. I'am having a meeting with the director too address these concerns. The nurses are good with communicating to me any problems. The meals are great. Overall it is still a work in progress, and hopefully the care improves.

The management is wonderful, their hearts are in the right place but I feel they need to make improvements in the memory care. The staff seem to do a good job but I feel there is no "care" or high-level interaction. I was told they have a program that shows all residents pictures of their loved ones in movie-mode but I have yet to see this. I also feel they are under staffed and this may be the cause of not giving high quality care. I thought I picked out the best community based on what they explained to me but I have not seen all the greatness from this community. It has been a little over a month since my mom has been here and I hope, hope they improve.

My experience with Bluegrass for my father was not evaluated before he was accepted into Bluegrass. We had to go out and buy furniture specifically for his stay and since he was not properly evaluated was told that we had to leave within 48 hrs which they did stretch out but we were required to hire a 24 hr sitter in addition to paying living expenses this was a major hardship moving him and having to take him back home. The staff was friendly and the place was clean but if he would have been refused acceptance because of his evaluation we could have been better prepared and went somewhere else . I have been told by several people NOW that they were out for the quick buck. Its nice if youre looking just for a home for the elderly requiring very basic assistance. Also we did have one of the staff members that didn't want to move from her chair and chose to grumble when asked for any assistance but the rest were very willing to help.

Staff seems to decrease each week and activities are same EVERY day. Food quality has decreased under new ownership.

Have toured the facility. May provide the information to my father - not sure its right for parents.

Nice facilities but limited off site activities provided - one a month. Smaller number of units but cost per rooms is very reasonable. Altzheimer units available at a very reasonable rate too. Less then five minutes from my home.

Difficulty with nursing staff following doctors medication orders causing emergency visits. Entertainment geared towards mainly women, not men. Entertainment is stale and repetitive. Menus for meals are not followed, you never know what you're gonna get.

They sell it as the best place but once the person is in they don't show much interest.

They were the only one that would accept her and promised to give the care she needed. I would recommend if your loved one is independent and does not require serious medical care. The night nurses did not give proper care.

Started out wonderfully but unfortunately at the end, I felt like they didn’t want to deal with my dad. I guess they just want elderlies with no problems. My dad passed away. They didn’t accept him back when his dementia got worse.

This facility is fine if your loved one is independent. If they need higher level of care they are not equipped to do it.

Forest Hills has been bought out by another company and many people have moved out for various reasons. A big complaint is the food and they said they needed to cut back. They have also cut back on workers and changed nursing. My mother in law also wants to move and we are not willing to start from the beginning again. Most of the people moved to the to the place in Mt Washington, where she was originally denied, because she need more care.