Vitality Senior Services

It was a nice facility and the staff was very friendly and answered alot of questions and provided alot of information.

secured levels all inclusive, have wanderguards in secured area. Similar to Carriage Court.

Maristone was the most expensive out of the facilities that we toured. We felt the value was not really there because the rooms were really small. Other than that the tour was good. It was multiple levels and we were looking for something that was all on one level.

I would recommend Trinity Oaks as as service. You'll need to follow up with them, as any good steward would do. They don't always answer my questions right away, which is fine. I don't have to call them over and over - they're usually able to get back to me within 24 hours. With this doggone Covid, I've not had interaction with that many of the staff, but the ones that I see the most are very helpful. The only care need I've had to get involved with is medication management. My loved one ran out of a certain medicine, which they remedied after I addressed it with them. They changed the nurse a few months ago, and she seems to be a better fit. And we really haven't had any medical issues in a while. Any time there was a problem before, they managed to jump right on it and solve the problem. My loved one seems to be reasonably happy with the food. They recently changed the menu up and tried to give more variety. They added things like ice cream and breakfast tacos, and are trying to offer more than just the standard options. As for activities, I know they're trying to keep a lot of social distance, but my loved one is still getting to mix and mingle with some of the residents.

I toured at Brookdale and thought it was nice. The facility itself was wonderful, but overall, I didn't feel that it would be the best fit for my loved one. The community seemed a bit dark to me, and I wanted something more bright and open for my loved one.

I toured Brookdale, and I really like it. I would say that the office staff was really cooperative. They had an entrance fee that I thought was quite high, and they were willing to reduce his first months rent to sort of lessen the blow of the entrance fee. Really the reason I did not choose them is because they do not accept state aid.

I toured Brookdale while looking for options for my dad. We were very comfortable with Brookdale except that it didn’t offer the level of spirituality that we were looking for. We wanted a facility that offered a lot of opportunities for spirituality, and Brookdale just wasn’t quite a fit for us.

The sales person that took us on tour was nice. I felt this community was to big for mom. The community looked clean, however it felt like I was walking into a hospital. They did not have a variety of floor plans and I just did not care for it.

I have a loved one living at this facility. Overall, they are responsive to my inquiries about my loved one's care, especially the nursing staff. However, there is difficulty getting medications when they are needed, sometimes waiting two hours for them. Using the call button often takes very long to respond to the patient. We were told it should take no longer than 30 minutes for a response. Management is difficult to contact and receive resolution of financial issues. Communication is lacking with respect to advising family or POAs of what steps the facility is taking regarding meds and medical care. The staff is friendly and give respect and care to the residents. This facility would be 5 star if they communicated better with family and POAs regarding financial issues and coordination with in-house doctors.

There seem to be fewer employees now than when we had our first tour. Activities tend to be the same everyday. Response time to help button varies from 5 minutes to up to 20 minutes. Dining room has run out of common items like lettuce and cola.

Having never had experience with this kind of facility, my feedback is based on initial expectations based on entry discussions. The nursing staff is made up of very conscientious LPN's. On-site beauty shop is very affordable. Activities are scheduled everyday. used to be 4-6, now seem to be fewer. Response time to call pendent is guaranteed within 15 minutes. Experience is sometimes quicker, but usually longer -- especially at night when staff is reduced. A nice facility, but you must stay involved to ensure maintenance and care levels are appropriate. Encountered problems with oxygen tank management regularly. Since getting portable concentrator, still have to remind the staff to put it back on the charger when Mom returns to her room.

We felt it is too far from Louisville for consideration. We want to find something that is closer to not discourage family from visiting.

They will not feed a patient if they can't feed themself. Says state law prevents it. I have been driving down two or three times a day to feed her. They keep her over sedated which prevents her from being able to. I have been doing it for over two weeks. Have requested they back off meds. Keeps her in wheelchair all day because it takes two to transfer her from bed wheelchair. Requested they allow her to take naps during the day. Food is excellent. They have a Cullinary Director.

[name removed] told us that the old owners had planned to renovate, but cancelled their plans when the home went up for sale. The outside needed painting, and the inside was dated. The staff was friendly, and we had a good discussion. Our problem remains that we only want a 2-week respite stay, and we cannot make solid plans since no one takes reservations for respite care. This facility has a sister home in Elizabethtown, which has been recently renovated, and we plan to visit it next.

When we visited we noticed right away that there were dead potted plants by the front door and an odor of stale food. Also there were empty cups in several places around the building and trash on the ground. Also what looked like a mouse trap! The employees were very kind and helpful. The director stepped in to help the sales associate when I asked questions that she was unable to answer. The rooms were large. There was immediate vacancy.

When we moved my mom and my sister into Maristone they were having a lot of turnover and lots of changes in upper management all the way to the cook. They have new ED and they are making amazing changes and seeing growth. I will say that we had amazing care from certain caregivers for my mom in memory care! She passed away in April and we couldn't have had better care during that time.

My mother stayed there for a couple of weeks. They did not think she was a good fit for the facility. She did not want to get out of bed to go to meals,etc. She was not happy there. However, I am sure that it was because she wanted to be at home.

My mother was in the Summit of Edgewood for close to three years. We had both good and terrible experiences there. The unique advantage to this care facility was that they had a step up to the full memory care section. This step up area was secure, but the residents were more capable. Because there wasn't availability in the step up section my mother went into the full on memory care until a space was available. This was a bit alarming because residents randomly walked into her room taking her stuff and using her bathroom. She had a man enter her bathroom while she was using the pot and he urinated in her trash. One meal she attended and saw multiple people wearing her clothes. We felt there was not enough supervision to control this behavior. When she was finally moved to the step up area, she did better. Some staff were wonderful, but others were just ok. We had to request that they empty her bathroom trash daily because the room often smelled of urine. This was an ongoing problem. I think the food was fine and I think the facilities were adequate. The staff were good with mom as her confusion deepened. We ultimately decided to leave when they said she needed full memory care. We were in agreement about this placement, but we weren't satisfied with their full memory care unit. We found another wonderful one in the area with a new modern facility and a more specialized memory care team that was actually less expensive. We wished she was there all along. I hate to give the Summit a poor rating because many dear employees went out of their way to help (just not all of them. ) We would chose another place if we were in the same situation now.

The new mother company who bought the facility, Vitality, does not listen to the families of the residents. Many of us would complain about the staff, the horrific Executive Director [name removed] (who was eventually fired) and they ignored us repeatedly and defended her horrible leadership. They didn't care about the residents. I would never in a million years place my parent in a [company removed] corporation again (there are 2 senior living [company removed], one is good and one bad). What once was a clean facility in the end smelled like urine. There was fecal matter on the floor. The food would rot in the fridge. The caregivers would say they changed the sheets when they didn't. They wouldn't answer the phone. They started out great many years ago, but with the change in leadership all hell broke lose and although we hoped it would improve it didn't. In the end, my dad was too advanced with his Alzheimer's to move him when the situation really went downhill. The original staff was incredible... some of the best we had at any facility. Some of the caregivers over the years were wonderful. The final year we were there was the really difficult one. The residents were great. Many had dementia or Alzheimer's and many didn't. They all cared and it they made it a more positive experience. So it used to be great! However it ended poorly. Unless a new company buys out [company removed] I wouldn't send a dog there.

Very negative due to the way finances were handled.... due to how things were handled, we were "out" several thousand dollars. The facility itself is "top quality" but the "top people" need to manage a little more with their hearts & keep their "word". We were having to deal with the emotional/physical needs of our loved one to pursue his financial needs. Another such facility in Clarksville showed the same non-care ....we learned some very valuable lessons dealing with such facilities. A Place for Mom was very helpful where they could be & I will be contacting you when I start looking for an Independent Living facility for myself.