Vitality Senior Services

Forest Hills has been bought out by another company and many people have moved out for various reasons. A big complaint is the food and they said they needed to cut back. They have also cut back on workers and changed nursing. My mother in law also wants to move and we are not willing to start from the beginning again. Most of the people moved to the to the place in Mt Washington, where she was originally denied, because she need more care.

We toured Trinity Oaks of Pearland during our search for an Assisted Living facility for my mother. This facility was beautiful and the location was great for Independent Living. However, my mother needed more assistance than they could provide at this facility.

I looked at the facility several times and I thought it would be a good facility, but his time here was not the best but that was nobodies fault. They put him in an apartment that he was not equipped to be in. They were in the remodeling process and it was not livable yet. We were not allowed to help move him in either and they made some promises that they were not able to keep at the time. The staff members here were fantastic and a lot of them were really trying to do their best during these circumstances. Before the pandemic started, I was extremely happy with it, it was very clean and the room we were going to move him in at that time was great. I would tell others to be proactive and really ask questions.

There seems to be a high employee turnover from the director down which gives the residents an uneasy feeling. One of the reasons to live in an assisted living facility is security and stability. When the staff is either missing or new in their position the residents question security and stability.

They cannot keep employees and have had 4 managers in 5 years. Owner lives in Calif. and Mexico and is never there. All kinds of promises made when Mom moved in - transportation, trips for fun, ect. never happened. Food is mostly carbs and overcooked. No fresh food hardly ever. Laundry washed all together- no separation of loads. Housekeeping in rooms not good. Floors are concrete with indoor/outdoor carpet , no padding so a fall means a broken bone. They have a locked Alzheimer wing. I shudder to think how it looks or is managed.

Overall my father seems to be doing okay since his move to this community. For the most part I do not feel we are getting our money worth from this community. I do have many minor concerns that I feel I should not have, since we are paying so much money. I feel they are understaffed. My father isn't getting quite the level of care I would like. The cleanliness could be better. The staff is friendly for the most part, but I do not feel this community is worth what we are paying.

I thought this was a nice place when it was owened by Emeritus, but when it was purchased by Brookdale things started to go downhill. I started noticing a lot of oversights in both the care and cleanliness of the facility, and the issues were not resolved even after I pointed them out to the staff. Since the service was on the decline, and the price on the rise, I chose to move my loved one to another facility.

Dont have it toghter is like amass mazz a person with full factly would get loss. Too many twist and turns . Just didnt have a good vib.

I was not impressed with my tour of this community. The cleanliness of them community could be better. It wasn't appealing. The carpet around the community was very filthy. It was not a place I would I felt comfortable moving my mother too.

Quality of care seemed pretty good - however, last few days there left questions. Unexplainable situations - our mother went to the hospital & died. The process of closing out the account was cumbersome, lengthy, very frustrating. No disagreement on what needed to happen or the amounts --- just incredible delays. This involved the corporate HQ operation.

Do not ever give this facility any money to reserve a room. I paid them $[removed] in December of 2025 and I have yet to receive a promised refund ([date removed]). I reserve the room, but my mom was denied. My mom passed away on [date removed].

From the outside, everything appeared warm and welcoming. I believed this would be a place where my mother could remain active, participate in meaningful activities, continue her physical therapy, and receive the balanced nutrition she needed to rebuild her strength. As someone who deeply values compassionate and attentive care for our elders, I had hoped this environment would truly support her well-being. Unfortunately, based on our experience, I am not certain I could confidently recommend this facility to families seeking a genuinely caring and supportive place for their loved one.

There was an aide, [name removed] that took pretty good care of [name removed]. The room was good, but they supplied absolutely nothing for respite care. I had to move [name removed] furniture and all personal items. They didn't even supply toilet tissue or towels and cloths. His clothing was all strewn in the closet floor and some were not his. They need changes in their respite care, I didn't plan on moving half the house for 3 weeks stay! I supplied his shampoo, soap, toothpaste and lotion for his skin and creme for his peri area, I never saw any of it again. I hate to complain but for almost $[removed] for a month I would expect good care. It doesn't take a lot of effort to check on the patient and keep them clean and dry! Wash their face and comb their hair and dress them decent.

Our appointment was scheduled at 1O:00 am on a Sunday. I left my job and commuted 45 minutes to Bluegrass Assisted Living for our appt. We were able to walk right in- no one there/no security. We pressed the help button multiple times after we stood there for 15 minutes. A staff member finally happened to see us standing there. She then stated that the manager, [name removed], who was supposed to give us our tour, was not there. She went on to say that no one else could give a tour. We saw three staff members talking to each other, saying, “Is [name removed] going to be here?” Frustrated, we left and I proceeded to commute back to my job. I wasted over an hour and a half in travel time alone. This was completely disrespectful. If there was an emergency, another staff member should’ve been available. We were already there. We were not told that [name removed]needed to cancel until five minutes before our tour! The facility appeared rundown and dirty. There was an empty mandatory hand sanitizer dispenser

My 100 year old mother was admitted to this facility after an evaluation by their staff. 10 days later she was asked to leave because she required more care was offered in assisted living. Very limited staffing Frequently the front door was unlocked with no staff at the front desk.

Overall, this has been a terrible experience. They have been through three directors of nursing, and three executive directors since October. The clinical staff has turned over several times as well. They are also on their fourth chef since October. I would not recommend this place to anyone. I have asked my dad to move, but he has made friends there and doesn't want to leave them. The only reason we chose them is because they made a special exception for him to have his elderly dog with him. Otherwise, I found much better places that would have been a better fit.

Unfortunately, my experience with Maristone staff was nothing short of dreadful on multiple occasions. My mother had a stroke, and I needed to find respite care for her. Initially, I placed her in the memory care unit, but that only lasted one day due to the terrifying and unacceptable conditions. I then moved her to the assisted living side, where I visited daily to keep an eye on the staff and how they treated the residents. Early on, I noticed staff members displaying eye-rolling and frustration when residents asked for assistance. I would never recommend anyone place their loved ones in the care of Maristone. I have witnessed several other troubling issues with other residents, but I only want to speak about my personal experiences.

The grounds are clean enough and there are some fun activities but if your loved is not independent then this is not the place for them. If assistance is needed it is not uncommon to have to wait for an hour or more for the aids to come and help. They will assist with 2 showers a week. If the resident asks for one on another day, they will be told it is not their day, even if they have incontitent issues. I was requested to be the contact person by my loved one. However, when I contacted them with a care problem, neither the Executive director or head nurse would acknowledge my emails, text or phone calls. The cost is fine but you loved one will not receive the level of care they are paying for.

My loved one was previously a resident at Maristone of Franklin and the overall experience was terrible. I would absolutely not recommend Maristone of Franklin to anyone. Their staff in the memory care unit has no idea how to care for persons with dementia. They do not communicate with the family until the situation escalated. The management told me that their staff was employed by the company, but the ones I met were agency or brand new hires. In the four days my father was there, he had his clothes changed one time. I asked about showering and incontinence care and they said they had completed those tasks. He had one outfit in dirty clothes hamper. He also was filthy when I removed him from the facility.

My mother was at Maristone for 7 years. We saw many changes in management and turnover but the current one 2023-24 has been the worst. Several state investigations this year alone. They let her lay in the floor thru the night after she fell because they do not check on residents for over 12 hours after meds are passed at dinner. This happened twice and I was not notified either time. Director tried to cover it up. Crazy turnover in staff. Seven directors of nursing in one year because of mismanagement. Hallways frequently smell like urine. Food is not good. Nightmare and law suit waiting to happen.