Vitality Senior Services

Overall, this has been a terrible experience. They have been through three directors of nursing, and three executive directors since October. The clinical staff has turned over several times as well. They are also on their fourth chef since October. I would not recommend this place to anyone. I have asked my dad to move, but he has made friends there and doesn't want to leave them. The only reason we chose them is because they made a special exception for him to have his elderly dog with him. Otherwise, I found much better places that would have been a better fit.

Unfortunately, my experience with Maristone staff was nothing short of dreadful on multiple occasions. My mother had a stroke, and I needed to find respite care for her. Initially, I placed her in the memory care unit, but that only lasted one day due to the terrifying and unacceptable conditions. I then moved her to the assisted living side, where I visited daily to keep an eye on the staff and how they treated the residents. Early on, I noticed staff members displaying eye-rolling and frustration when residents asked for assistance. I would never recommend anyone place their loved ones in the care of Maristone. I have witnessed several other troubling issues with other residents, but I only want to speak about my personal experiences.

The grounds are clean enough and there are some fun activities but if your loved is not independent then this is not the place for them. If assistance is needed it is not uncommon to have to wait for an hour or more for the aids to come and help. They will assist with 2 showers a week. If the resident asks for one on another day, they will be told it is not their day, even if they have incontitent issues. I was requested to be the contact person by my loved one. However, when I contacted them with a care problem, neither the Executive director or head nurse would acknowledge my emails, text or phone calls. The cost is fine but you loved one will not receive the level of care they are paying for.

My loved one was previously a resident at Maristone of Franklin and the overall experience was terrible. I would absolutely not recommend Maristone of Franklin to anyone. Their staff in the memory care unit has no idea how to care for persons with dementia. They do not communicate with the family until the situation escalated. The management told me that their staff was employed by the company, but the ones I met were agency or brand new hires. In the four days my father was there, he had his clothes changed one time. I asked about showering and incontinence care and they said they had completed those tasks. He had one outfit in dirty clothes hamper. He also was filthy when I removed him from the facility.

My mother was at Maristone for 7 years. We saw many changes in management and turnover but the current one 2023-24 has been the worst. Several state investigations this year alone. They let her lay in the floor thru the night after she fell because they do not check on residents for over 12 hours after meds are passed at dinner. This happened twice and I was not notified either time. Director tried to cover it up. Crazy turnover in staff. Seven directors of nursing in one year because of mismanagement. Hallways frequently smell like urine. Food is not good. Nightmare and law suit waiting to happen.

My mom was previously a resident at Trinity Shores and the facility and experience were both terrible.

I had a family member in memory care and another in the assisted living. I tried to be there as much as possible after I seen the poor staffing they had, it was sad to see only 1 care giver in memory care by herself trying to keep up with all the residents, some of them wandering around and going into other residents rooms, she had to get them up, toilet them, feed them 3 meals, give showers, do laundry, take out trash and trying to prevent falls of which I seen happen frequently it was sad, do her paperwork and then had to put some in bed before she left from her 12 shift. I never seen her take a break not to even eat her own lunch. And not one time did I see anyone help her or to even come over to see if she needed anything. I am very observant and noticed this seemed to be a daily thing, she looked ragged, beat and worn out by the end of her shift. Obviously management doesn't care that's clear about the staff or residents. At times I tried to help, I felt sorry for them.

My husband who has young onset of Alzheimer's was in their memory care unit for 5 days. During those 5 days I gave my husband every single shower and we even were asked to spend the night with him one night. After 5 days they sent him to the hospital for behavioral issues. After 30 days in the hospital they would not take him back as a resident. They said they would give me a refund of the first month minus the 5 days. They said they could not return the $[removed] community fee because I had used a placement service and they had paid them a finders fee. I spoke to the placement service and they were never paid by the Landing of Long Cove. Almost 2 month later I am still waiting for my $[removed]+ They will not return calls.

Medication errors, didn't follow instructions for insulin dependent diabetic, lack of communication with resident's loved ones, no notice of resident taken to hospital, wouldn't answer door or phone call when ambulance tried to return resident, resident had dirty hair and wore same clothes,etc. I sent 16 page report to OIG.

Our family had a terrible experience with memory care at Maristone. We were not informed of a fall and then discovered a 20 pound weight loss. Our loved one was over medicated to ensure “compliance” and, as a result, quit feeding herself or walking. The director Insisted he was not aware of what was going on… my question is, “Why not?” When we entered the unit to move furniture out, the stench was overpowering and the room had not been cleaned for 2 weeks. Totally understaffed and lack of leadership…

My loved one was in the memory care unit. I wouldn't recommend the memory care unit, and I would say to run for your life. They were not set up to take care of memory care unit or residents during my loved one's stay. There were no activities for the residents in the memory care unit during our stay.

Make sure you make a detailed list of everything that your loved one has. There were several items missing from her belongings. They couldn't find all of our loved ones' belongings. We had to make 3 trips and tried to get us to Take furniture that wasn't even ours. I hope it all has changed due to they have new management.

My father has been there just over one year now and in that time it has gone downhill fast. They have cut back services and always have an excuse when something goes wrong. The staff is nice but the management is horrible! The nurse does nothing but call a family member if an issue arises. They rarely have transportation available for doctor's appointments outside the facility and then if they are not on the day that they specify they will charge you extra. I would not recommend this place with the current management.

As soon as I opened the front door to go into the foyer, smelled a strong odor of urine and feces. When I stepped into the common area, the smell was there as well. The residents I saw seemed ok. I can only rate the overwhelming smell while I was visiting a resident.

Very disappointing.

Worse place in HC.see the news posts 8-21 Help can never be located inside when a resident needs help.Staff goes outside to smoke and leaves the residents inside alone..Staff changes way too often.Check with Hardin County to the count ambulance runs just this summer just from falls.Owner has little idea of what goes on ,he lives in California..So much more I could say.I regret ever placing mom there,it was a terrible mistake.

My Mother was there for two months on one morning at breakfast they ran out of food and gave one man a biscuit to eat and told him he would have to wait till lunch to eat.I had to ask 5 times to get her emergence fall switch fixed.She was in memory care locked up but her room door stayed open men and women are in the same unit don't think this is very safe also the woman next door would come in her room and just stared at my mother I was concerned about that.I think there evaluation of my mother was just to get more money.The extersize program is a joke.I was to have a meeting with the administrator on a Monday he new it and was not there the lady at the front desk said he was out of town did not care about my meeting or my time.I think it's all about money there.This is why she is no longer there.

Way worse as Brookdale! I now clean my Mom's room esp. the toilet every time I'm there. We pay for personal care but it is very poor as compared to what we received before with Emeritus. Poorly staffed with new faces constantly. Most aided not trained except on the job. No certified nurses aides. We have lost belongings including a denture. I have also found her with other people's clothes on!

My grandmother is currently here we are looking at other options. My grandmother developed bed sores after having an accident and waiting over 2 hours for help to the bathroom...and this was far from the first time this happened. Thank GOD my grandpa is there every day with her for about 12 hours each day or she would be in worse shape. When issues like these are brought to the attention of [name removed], the current director, he says whatever he thinks you need to hear to get you out of his office. And subsequently nothing changes. They have 2 aides to service the entire place (aside from memory care which has only one aide). [name removed] says this is an adequate amount of help which clearly means that he is clueless about the amount of care needed by his own residents. Bottom line is that Brookdale accepts residents that need more than "assisted living". They offer extra care for an additional charge so you believe your loved one will be taken care of. Instead they take MORE of your money without supplying the service you were promised AND paid for. Unless your loved one is completely capable of taking care of themselves beyond cooking and doing laundry then this is NOT the place for you and DO NOT believe them when they tell you otherwise. Side note: Some of the aides there are REALLY helpful and nice. But this place takes advantage of the really good aides. They are overworked and under appreciated and unfortunately end up leaving. This means there is constant turnover and communication between nurses, aides, and administration is abysmal.

[removed] Don't trust anyone here. They lie and don't care for the residents. Just ask how long staff has been there. High turnover rate.... Run!!! If I could I would not even rate this place, it doesn't even get 1 star in my book!!! HURRY RUN AWAY!!!!?!!!!