Vitality Senior Services

Generally they do a good job here. It's a nice looking place, and it is well kept and clean. The staff are all very friendly and helpful. However, the problem seems to be that there are not enough of them. I feel like they're more worried about money than proper care, and haven't hired enough caregivers. During nights and weekends they seem very understaffed. We also had an issue with the emergency button necklaces the residents wear not being reliable.

This was a very nice looking newer facility, and was our second choice when we were looking into care options for our loved one. It was a bit more expensive than what we were looking for, and their a la carte pricing structure meant that the price had a lot of room to go up if our loved one's care needs increased.

I have a friend whose mother is there. I know they are very happy with it. They like that it's a smaller community.

We only looked at a couple of other places but we chose Emeritus because of it's location. The staff is very friendly. They may need to hire more staff to help care for the number of residents, but they do the best they can. I have not eaten there but the food always looks really good so I think it would be pretty good.

Very nice, food to me was fine. The young lady with me said it was just soup with a crust. So far this would be my pick except I am not ready yet. I am learning with my friend asking questions.

Beautiful new facility-- the staff was very helpful and interactive.

It was a nice facility and the staff was very friendly and answered alot of questions and provided alot of information.

secured levels all inclusive, have wanderguards in secured area. Similar to Carriage Court.

Maristone was the most expensive out of the facilities that we toured. We felt the value was not really there because the rooms were really small. Other than that the tour was good. It was multiple levels and we were looking for something that was all on one level.

I would recommend Trinity Oaks as as service. You'll need to follow up with them, as any good steward would do. They don't always answer my questions right away, which is fine. I don't have to call them over and over - they're usually able to get back to me within 24 hours. With this doggone Covid, I've not had interaction with that many of the staff, but the ones that I see the most are very helpful. The only care need I've had to get involved with is medication management. My loved one ran out of a certain medicine, which they remedied after I addressed it with them. They changed the nurse a few months ago, and she seems to be a better fit. And we really haven't had any medical issues in a while. Any time there was a problem before, they managed to jump right on it and solve the problem. My loved one seems to be reasonably happy with the food. They recently changed the menu up and tried to give more variety. They added things like ice cream and breakfast tacos, and are trying to offer more than just the standard options. As for activities, I know they're trying to keep a lot of social distance, but my loved one is still getting to mix and mingle with some of the residents.

I toured at Brookdale and thought it was nice. The facility itself was wonderful, but overall, I didn't feel that it would be the best fit for my loved one. The community seemed a bit dark to me, and I wanted something more bright and open for my loved one.

I toured Brookdale, and I really like it. I would say that the office staff was really cooperative. They had an entrance fee that I thought was quite high, and they were willing to reduce his first months rent to sort of lessen the blow of the entrance fee. Really the reason I did not choose them is because they do not accept state aid.

I toured Brookdale while looking for options for my dad. We were very comfortable with Brookdale except that it didn’t offer the level of spirituality that we were looking for. We wanted a facility that offered a lot of opportunities for spirituality, and Brookdale just wasn’t quite a fit for us.

The sales person that took us on tour was nice. I felt this community was to big for mom. The community looked clean, however it felt like I was walking into a hospital. They did not have a variety of floor plans and I just did not care for it.

I have a loved one living at this facility. Overall, they are responsive to my inquiries about my loved one's care, especially the nursing staff. However, there is difficulty getting medications when they are needed, sometimes waiting two hours for them. Using the call button often takes very long to respond to the patient. We were told it should take no longer than 30 minutes for a response. Management is difficult to contact and receive resolution of financial issues. Communication is lacking with respect to advising family or POAs of what steps the facility is taking regarding meds and medical care. The staff is friendly and give respect and care to the residents. This facility would be 5 star if they communicated better with family and POAs regarding financial issues and coordination with in-house doctors.

There seem to be fewer employees now than when we had our first tour. Activities tend to be the same everyday. Response time to help button varies from 5 minutes to up to 20 minutes. Dining room has run out of common items like lettuce and cola.

Having never had experience with this kind of facility, my feedback is based on initial expectations based on entry discussions. The nursing staff is made up of very conscientious LPN's. On-site beauty shop is very affordable. Activities are scheduled everyday. used to be 4-6, now seem to be fewer. Response time to call pendent is guaranteed within 15 minutes. Experience is sometimes quicker, but usually longer -- especially at night when staff is reduced. A nice facility, but you must stay involved to ensure maintenance and care levels are appropriate. Encountered problems with oxygen tank management regularly. Since getting portable concentrator, still have to remind the staff to put it back on the charger when Mom returns to her room.

The caretakers really care for their residents. Understaffed and in my personal opinion probably under paid. Was a great option for a fixed income. Given a 30 day notice by mail of rent increase by $[removed]+. Shame on Triple Crown Senior Living and Apsen Alcove of Elizabethtown. This does not put your clients first. We forget its a business focused on bottom line.

My mom had issues with getting her meds on time, both in the morning and at night. She has meds that need to be given at very specific times and they weren't very prompt, nor did they seem to have a sense of urgency when she asked for her meds. It also took the caregivers longer than I expected to respond if she pressed her call button. As a family member, I would see caregivers get a page that a call bell had been activated and they would continue talking or playing on their phone or watching TV, especially in the evenings. I also would try to call on the weekends or evenings if I was worried about her and I could never get anyone to answer the phone. One day I called 17 times and never once spoke with a provider or got a call back. I was living 7 hours away at the time and that was completely unacceptable. Overall, my mom loved her room and the building itself. The location was great. Management was responsive when I raised concerns but things didn't necessarily improve. It was fine for the time she was there but since moving to KY, we have had a much better experience!

I was on the phone with [Name removed] two occasions where he was trying to get someone to help him and it was 25 minutes before someone came in. And I was not told about the supplies that we had to bring. The dining was wonderful.