Vitality Senior Services

In retrospect assisted living was not the best place for my mom. She was more acutely ill than we realized and we never really received any kind of true picture of the severity of her illness nor life expectancy. We felt rushed to find a place not knowing her true capabilities I think. We pushed her thinking it was depression and afraid she would just deteriorate not realizing in truth she was really acutely ill and not capable. She was on oxygen which made getting around worse. The whole period several months prior to death was pretty stressful for the family. She wasn't at Maristone long, 3-4 weeks tops. She struggled there the whole time really, just needing more care than anyone realized. So that being said....,

We gave Forest Hills overall a 3 because they are short staffed, but we do understand it is like that everywhere. The communication with the director [name removed] has been great, we have even seen her a few times step into the kitchen and help out. The dining staff is extremely short - sometimes the residents have to wait long periods just to get into the cafeteria, but they are actively working on the issue. The communication with the nursing team is great, anytime we call with questions or concerns they are right there to answer, and if not we get a call back within 15-20 minutes. They do have a very good physical therapist and speech therapist so the medical side of things has been awesome and overall we are happy with Forest Hills.

This is a newer and nice community, and was good. It felt quiet as there was not a lot of residents or activities.

They were understaffed, like everybody is right now. I didn't really see them doing activities. They just wanted to sit my loved one in front of the TV all the time, and if he would get up to go elsewhere or do other things, they would make him sit back in front of the TV, which resulted in some aggression. Again I think that ties back to them being understaffed. The food wasn't all that great. Every time I was there, I saw a hamburger with nothing on it and a handful of fries or chips. When I approached them about it, they said if he asked they would give condiments. But I don't think that's realistic to expect somebody with dementia to ask. I've been very disappointed in the way they handled things when he passed away. I never heard anything from any of the staff. They never contacted me or reached out or anything. I have a lot of mixed feelings toward them. Some of the nurses were very nice. The staff in general were so friendly at first when he went in there, but when he got aggressive, it was a whole turnaround. And especially with how they handled his passing, it was just very disappointing.

We walked in and were immediately overwhelmed by how big the facility was, I was nervous dad was going to get lost. It is a gorgeous place but it is pricey. The person interviewing us was brand new and did not know how to answer my questions.

This was an okay community. It wasn't the right fit for my loved one.

My loved ones left after a short stay. The communication were responsive when I needed something. I hope the food service has improved, cleaning, and laundry services have improved in the last year-and-a-half, as well.

There's good things, but they are currently going through a management change. They are in the process of making changes to their policies. I would encourage you to speak to the director to get an overall feel of the community. It is a good location, and it is a smaller community. There are some good caregivers there, and some that are not as attentive to our loved one's needs.

The pandemic has made things more difficult. There are things I like and dislike. I like the community and key staff members who are professional and caring. Things I don't like include low staffing and the response time of the call button.

Charter Senior Living of Edgewood has a very good staff. The cost is similar to other places in the area.The food is good. The room sizes are a little small. They have two screened-in porches for residents to enjoy.

The lady that took us on a tour was very nice and very knowledgeable. The place was older, probably built in the late 70s or 80s, and the lighting hadn’t been updated so it wasn’t as bright in there as we would’ve liked. I didn’t really think my Mom would like that. The rooms were smaller than a few other places that we had looked at as well.

they need more worker's, there are not enough to do the job right.

My tour of this community was okay, but it appeared to be a community for someone who just needs a little bit of care. My parents needed more care. The apartment they showed me was nice, but designed for someone who still was independent and wants to live near others, instead of a big home. (You furnish a bedroom and living room and there is a bath and kitchenette with a small refrigerator & microwave.) They have a big main dining room, but I felt it would be overwhelming for my parents and nobody would be aware of their eating. The facility had easy access in and out, and I wasn't very comfortable with that. I wasn't shown the dementia care area. The pricing was alacarte ~ pay extra for helping with showers or distribution of medication. This is a nice community, but not the one for us.

There are some things about this community that are great, and other things I feel needs improvement. I do feel that they are understaffed, and need more aids on the weekends. My aunt does seem to be happy here, but it is still a work in progress for us here. There have been a few incidents where I didn't feel she was being cared for well. I'am having a meeting with the director too address these concerns. The nurses are good with communicating to me any problems. The meals are great. Overall it is still a work in progress, and hopefully the care improves.

The management is wonderful, their hearts are in the right place but I feel they need to make improvements in the memory care. The staff seem to do a good job but I feel there is no "care" or high-level interaction. I was told they have a program that shows all residents pictures of their loved ones in movie-mode but I have yet to see this. I also feel they are under staffed and this may be the cause of not giving high quality care. I thought I picked out the best community based on what they explained to me but I have not seen all the greatness from this community. It has been a little over a month since my mom has been here and I hope, hope they improve.

Staff seems to decrease each week and activities are same EVERY day. Food quality has decreased under new ownership.

Have toured the facility. May provide the information to my father - not sure its right for parents.

This facility is fine if your loved one is independent. If they need higher level of care they are not equipped to do it.

Forest Hills has been bought out by another company and many people have moved out for various reasons. A big complaint is the food and they said they needed to cut back. They have also cut back on workers and changed nursing. My mother in law also wants to move and we are not willing to start from the beginning again. Most of the people moved to the to the place in Mt Washington, where she was originally denied, because she need more care.