Vitality Senior Services

My mother has been at Maristone for 3 months now and overall the experience has been very good. The staff is very friendly. It has been an easy place to make a hard adjustment for my mother who is suffering from Dementia.

Small community, active residents. No activity room - its called the pub! Its funny how important those little details are. Spacious rooms and a welcoming committee of residents. Memory care soothed my soul - the personal attention provided during our surprise visit was a lovely gift knowing my mom will ultimately need that level of care. Also glad to hear a geriatric physician made housecalls once a week. Waiting to hear back about pricing. Hoping its competitive!

So far it's working out pretty well. The staff is really good, and they keep it really clean. She likes the food. I would say that the staff could do a better job of communicating with the residents, letting them know what's going on. It would also be nice, if it were a little more clear, how to sign up for the activities, and where to go for the activities, a map or something. There were a couple of reasons I chose them, I liked the convenience of the location, and just the overall ambiance and friendliness of the place. Everyone was really outgoing.

Things have gone well so far at Emeritus at Long Cove Pointe. It's a nice looking, clean community, and the staff have all seemed very friendly. My loved one has not been here long, but so far she seems to be enjoying herself. I felt like the move-in process could have been better organized, I was pulled aside by the director to sign forms for an extended period of time when I was trying to direct the movers where to place my loved ones furniture.

We asked Colleen to set up an evaluation of my mother. This will be my first choice if she meets their criteria. Closest to our home, typical of surroundings mother would like and Dr is familiar to us.

This was a very nice looking newer facility, and was our second choice when we were looking into care options for our loved one. It was a bit more expensive than what we were looking for, and their a la carte pricing structure meant that the price had a lot of room to go up if our loved one's care needs increased.

I have a friend whose mother is there. I know they are very happy with it. They like that it's a smaller community.

We only looked at a couple of other places but we chose Emeritus because of it's location. The staff is very friendly. They may need to hire more staff to help care for the number of residents, but they do the best they can. I have not eaten there but the food always looks really good so I think it would be pretty good.

Very nice, food to me was fine. The young lady with me said it was just soup with a crust. So far this would be my pick except I am not ready yet. I am learning with my friend asking questions.

Beautiful new facility-- the staff was very helpful and interactive.

secured levels all inclusive, have wanderguards in secured area. Similar to Carriage Court.

Maristone was the most expensive out of the facilities that we toured. We felt the value was not really there because the rooms were really small. Other than that the tour was good. It was multiple levels and we were looking for something that was all on one level.

I toured at Brookdale and thought it was nice. The facility itself was wonderful, but overall, I didn't feel that it would be the best fit for my loved one. The community seemed a bit dark to me, and I wanted something more bright and open for my loved one.

I toured Brookdale, and I really like it. I would say that the office staff was really cooperative. They had an entrance fee that I thought was quite high, and they were willing to reduce his first months rent to sort of lessen the blow of the entrance fee. Really the reason I did not choose them is because they do not accept state aid.

I toured Brookdale while looking for options for my dad. We were very comfortable with Brookdale except that it didn’t offer the level of spirituality that we were looking for. We wanted a facility that offered a lot of opportunities for spirituality, and Brookdale just wasn’t quite a fit for us.

The sales person that took us on tour was nice. I felt this community was to big for mom. The community looked clean, however it felt like I was walking into a hospital. They did not have a variety of floor plans and I just did not care for it.

I have a loved one living at this facility. Overall, they are responsive to my inquiries about my loved one's care, especially the nursing staff. However, there is difficulty getting medications when they are needed, sometimes waiting two hours for them. Using the call button often takes very long to respond to the patient. We were told it should take no longer than 30 minutes for a response. Management is difficult to contact and receive resolution of financial issues. Communication is lacking with respect to advising family or POAs of what steps the facility is taking regarding meds and medical care. The staff is friendly and give respect and care to the residents. This facility would be 5 star if they communicated better with family and POAs regarding financial issues and coordination with in-house doctors.

There seem to be fewer employees now than when we had our first tour. Activities tend to be the same everyday. Response time to help button varies from 5 minutes to up to 20 minutes. Dining room has run out of common items like lettuce and cola.

Having never had experience with this kind of facility, my feedback is based on initial expectations based on entry discussions. The nursing staff is made up of very conscientious LPN's. On-site beauty shop is very affordable. Activities are scheduled everyday. used to be 4-6, now seem to be fewer. Response time to call pendent is guaranteed within 15 minutes. Experience is sometimes quicker, but usually longer -- especially at night when staff is reduced. A nice facility, but you must stay involved to ensure maintenance and care levels are appropriate. Encountered problems with oxygen tank management regularly. Since getting portable concentrator, still have to remind the staff to put it back on the charger when Mom returns to her room.

My mother stayed there for a couple of weeks. They did not think she was a good fit for the facility. She did not want to get out of bed to go to meals,etc. She was not happy there. However, I am sure that it was because she wanted to be at home.