Vitality Senior Services

This is a great place. They have friendly people. I believe they should have a few more activities for the residents. If the fit is right it would be a great place to live. They are very caring, and they love the residents. They are kind to them.

They recently changed management, but it seems to be getting better. They are not very quick to respond so communication could use some improvement. My dad does say the food is excellent and he really enjoys it. I would tell others just to make sure to carry through what they promise in the beginning. Overall, I would recommend to others looking.

Our loved one is happy with the meals they serve, they are not restaurant quality so that could use some improvements as far as the atheistic's. We think during covid they have done a very good job, they have been conservative where they needed to be, and they should be given high marks for their approach.

We chose Charter Senior Living because they were the only one in the area that were accepting new residents. It was also close to where she lived and best we could find (we were going to choose this one anyways). Before the pandemic the food was excellent, but since covid they are doing boxed lunches and dinners that are delivered. Overall, I would recommend to others.

We do not think they communicate well either it is internally or externally. They have nurses and doctors their in house, and we do not think they monitor their patients medically needs that well. Our loved one has more than one incident that resulted in her having to be hospitalized, we feel that if she was monitored more closely that could of been avoided. Our loved one was in memory care, and her room was not really laid out that well, but the community itself was laid out pretty well.

We chose The Landing of Long Cove because it is a smaller community, it seemed very clean, and it was significantly less expensive than others we looked into. The room sizes are great. My dad was not in here that long, but he had no complaints about the food. Overall, I would recommend.

The personal care gives a lot of freedom to the residents. The meals are wonderful. It is a good fit for the folks that are higher functioning. They have a lot of Independent folk there. The room sizes are very nice. Memory care is a much smaller area and has more intense care.

I think they are super friendly and accommodating. My mom seems to really like it. They have always been ready to help me and answer any questions. My mom likes the food. They very quickly got to know my mom and been able to give her very personalized care.

This facility looks to be a great place and location, but it is too far from home

Very clean and accommodating. Nice decor. Not much diversity in clientele. An intellectual seeking company would be lonely here.

My wife is doing pretty good at this community. The staff were helpful in getting her adjusted to living at this community, however I think they could use some more staff. There are not a lot of activities. She does not really like the food. They do offer a daily exercise class. The community is clean and I would recommend it.

Very friendly and lots of activities with willingness to tailor activities to their clients. But, to me, they did not seem as happy or cohesive as a team as the facility I chose. Apartments are very nice. Facility very clean and well taken care of. One of the best I looked at but just not a good fit for my parents.

We liked this community when we visited. This community was our first choice, unfortunately they said they were not able to accept my loved one. This is a beautiful community and the person we met during the tour was nice.

I had recently spoke to the staff at this community for a possible living situation for my mother in the future. They where very kind and knowledgeable about there community as well as answered any questions I had for them. They just did not have the available bedroom that mom wanted. They only had studios and that would not work for her.

I toured this community for the care of a friend. The staff was nice and helpful to answer the questions I had on the care that is offered. The meals were appealing and they offered a lot of nice activities for the residents. I would recommend that families tour this community for the care of a loved one

I really liked Brookdale when I toured. The facility was nice and the person that took me round was friendly. They were upfront with me and told me they would not be able to handle my uncle's level of care, which I appreciated rather than having to move him to another facility later.

The staff at this community were friendly and the community seemed clean. The rooms were not as big as the community we chose. This community was a little more expensive than what we were looking for.

I was there visiting a resident for his birthday. The staff was informed the date of his birthday and that 3 family members will eating lunch with him. We arrived for lunch and a table wasn't set for us to have lunch. People in the dining room were notified that we would be eating lunch that day. I thought it was disheartening that nothing special was done for his birthday. I thought a little birthday cake would have been nice. Totally disappointed with the event. Just thought you would like to know.

I want to inform you that the care and assistance given to it's residents are inconsistent with your goals and objectives. I have witnessed laundry in hampers untouched for weeks. I have heard of complains of clothing getting lost or left in washers for days on end. I witnessed a resident informing an employee that his toilet is stopped up and was assured that it would be taken care of quickly. The resident and I waited for over an hour expecting someone from house keeping to show up with a plunger. One employee was sitting at a table studying and others were busy in conversation that had nothing to do with care for its patrons. I finally asked the person studying to notify house keeping of the problem. House keeping was gone for the day so I asked her to locate a plunger to unplug the toilet. She located a plunger and handed it to me to fix the problem. It took me less than 5 minutes to fix the problem that I thought the employee should have done. I am upset that this wasn't taken care of in a reasonable time;

My mother was at Maristone of Franklin for a respite stay and it was a good experience. We were very happy with the care she received from the nursing staff and caregivers. I would recommend them because we had a positive experience.