Vitality Living

The facility is gradually being renovated. The majority of the apartments and outdoor cottages are for independent living. When we toured there was no central life alert type of system only pull chains in the bedrooms and bathrooms. It's a large facility and easy for a new person or visitor to get lost. There is no hallway sigange to help lead people which is an easy and in expensive solution. It's not wired for internet access either. My Mom moved into independent living while on wait list for assisted living. It's isolating as there isn't much staff for independent living so we're paying for healthcare assistance to help with the basics of getting acclimated. It's a very difficult adjustment for a person with memory challenges.

All in all Aspen is just average. Communication with nurse and managers is below average return phone calls never come on the same day the GM has never returned a phone call. The staff have proven to be very friendly and kind. It is difficult to speak to one person that can relate to your loved one and answer questions as to their adjusting to their new environment . It is not easy for us to be there every day so communication is very important since some of us live in another state. We are hoping things will improve.

My tour of this community was a short one. The reason was because during our tour we saw a bug in one of the rooms. When I saw the bug I figured it wasn't a very clean community. The staff was pretty kind and friendly. This just wasn't the community for my parents.

At first glance & visit, Brookdale at Pleasant Hills seemed the best Assisted Living place for our Mom...It is a pretty location & place. We moved her there 05/15/15. Now 30 days later, we have care concerns....inconsistent care & lack of care we are paying for. Brookdale's reaction to expressing our concerns has been extremely unprofessional, teetering on childish. An aid tells my Mom that I had blessed them out (paraphrasing), now my Mom is worried they will not be nice to her. As the POA, any heartburn that Mgmt may have with me should NEVER trickle down to my Mom. There have been missed meals, missed/lost laundry, only occasional checking on her, billing errors, etc. Apparently the honeymoon is over and the monthly income is what is first & foremost. At this time I am waiting for them to address our concerns. I will update when/if our concerns are addressed.

I toured this facility but the hallway smelled of urine and their were stains on the carpets. the staff was friendly but we saw another place across the street and we decided to place loved thier. We just didn't like this facility as much as the one across the street.

MY parents are there but they go up on the fees all the time . Just received a notice that they are going to charge over 1000 to administer meds and personal care claiming that we have not been charged in the past when the contract states that our fees include 200 towards meds. Need more activities that might be of interest to residents. Food needs to be more palatable - forget trying to be elegant most of that generation does not care for. They also will not return phone calls

They did a good job getting her walking again, but I think they didn't supervise her enough. When she arrived she was too week to walk to the bathroom on her own. In two weeks she was walking. But I believe they should have had staff escort her to the dining hall daily instead of letting her walk on her own after only two weeks. She had a fall in the dining hall, broke a hip, was hospitalized and went into cardiac arrest and died. After she died I was surprised that no sympathy card was sent to our family. But they did send a bill for the meals she had served in her room. She wasn't there for a month before she died from this accident. I am very impressed with their physical therapy services, but not impressed by the supervision. Their dining room and meals seem better than most. Activities... Not terribly impressed. The only thing I ever seemed to catch when I was visiting was chair aerobics. But my mom was only there about 2-3 weeks. Location is great. Easy to take your loved one out for lunch or coffee. Mall within walking distance.

Aspire and its management company, Vitality Living, are all about the almighty dollar and not your senior loved one. My mother's rent increased by $[removed] after just 8 months! That's due to Vitality Living taking over management this past January. My mother paid a large "community fee" of $[removed]when she moved in. The term "community" suggests it's used toward amenities for the residents. Aspire fell short of my expectations in that regard. I moved my mother into another independent living facility after 16 months at Aspire. I requested a partial refund of the community fee but was denied by Vitality Living. I even emailed the CEO but never received any acknowledgement of my email. In my email to him I addressed issues that I was concerned about at Aspire and how I felt my mother was underserved. This is corporate greed. BTW, Aspire is not "tucked away in a quiet neighborhood". You have to drive through what looks like a low-income trashy apartment complex to get to Aspire.

The staff for the most part is great, with some exceptions. The food is decent. The Care is not very good. The activities are nonexistent, practically. That could have something to do with the residents and that they are older and not as interested in leaving their rooms. cleanliness could be better.

This facility was clean, but there was nothing particularly impressive about it. Unfortunately, our overall experience was very disappointing, especially in memory care. The staff in memory care often seemed overwhelmed and stressed, and simple requests felt like a burden to them. My grandmother’s needs were rarely met, and when I tried to communicate my concerns and dissatisfaction, I felt completely dismissed afterward. One of the biggest disappointments was the lack of meaningful activities. Esther often had to beg to participate in activities, and most “activities” in memory care consisted of TV shows blaring at maximum volume. The facility sells a very appealing image and makes a lot of promises, but in reality, they struggled to provide the level of care and engagement that was advertised. The maintenance gentleman was wonderful and went above and beyond, but unfortunately that level of care did not extend throughout the facility. Residents seemed to get lost in the shuffle. I also strongly believe we should never have been pushed into memory care. My grandmother should have had the option to remain with residents more similar to her condition rather than being grouped solely with those experiencing severe mental decline. Toward the end of her stay, my grandmother suffered a very large skin tear and developed a serious UTI. After we gave notice that we were moving her out, it felt like her care declined even further. On moving day, we realized how severe the UTI had become, and she ended up hospitalized for weeks, followed by several more weeks of physical therapy. The medical bills totaled thousands of dollars. Based on our experience, I would not recommend this facility or the recommendation we received through A Place for Mom.

My Dad was a resident in the memory care center for 3.5 weeks. They lost his dentures on the third day so he couldn’t chew food. They never altered his menu and continued to give him meats. He should have been on mechanical soft diet. I don’t believe that they woke him for all meals as he sleeps a lot. They do not participate in the Medicaid waver program and we will need that so we had to move him. We knew that they don’t participate but the changed his level of care the day before he was to move in and we had no other options.

Extremely poor food service /food quality Long response time for staff to respond to calls for assistance via pendant button Unverified charges / inaccurate accounting in the business office After hours/ late night remodel construction noise keeping residents awake- disturbing loud construction as late as 10:00 pm

I really liked the facility however I did not care for the way we were made to feel it was all about money. the way that they told us to leave and let them do their job and then immediately called us back and told us that my father was an elopement risk. We had to hire a babysitter to sit with my dad for 12 hrs a day (at $[fee removed] per hr) for 4 days because they said they could not keep him there without assistance. Then my father was so adamant about going home when we tried to visit him that we had to drop things off for him (because we could not see him the first few days without him getting really upset) that were not given to him or put up in his room like his shower curtain. Then we found out that after leaving him be for a few days so that he could get adjusted to the place and get familiar with the people. They were not making sure that he was taking care of himself like showering. My aunt went by to see him and he had not showered in days and was wearing the same clothes that he was wearing when we dropped him off, which was nine days later. So no, I was not very happy with their treatment of my dad, the quality of care that he got or the compassion that they showed.

We found that while a handful of the staff were very caring and diligent about patient care there were times when my father-in-law was left soiled and his bedding soiled. This unfortunately happened more than once. The staff generally seemed overworked and stressed out. Unfortunately, my father-in-law actually fell while there and broke his hip. While this happened under their watch, the management kept calling us and pestering about moving his room and our plans going forward, hoping to get us out in order to fill the bed. Sadly, my father-in-law did pass away after the hip fracture and only one of the staff members Gave any condolence.

Need to know what their communication system looks like . How many caregivers are working daily and how do we know if the patient is getting his or her medicine? What kind of activities are there on the weekends when the director is not there. How many nurses do they employ and how many/how often does the Nurse Practioner come to visit?

Choose Carefully When Seeking Assisted Living Communities All people considering assisted living communities for their family member must take a few minutes to read the complaints and violations listed on this website. As you consider Vitality of Arlington for your loved one, it would be good to ask leadership how they have addressed issues listed in the violation and complaints. Listen to the responses carefully. The recent violations listed are indicative of the experience my loved one is having. I notice a new complaint. Seems like conditions are deteriorating.

There was a shortage of staff due to firings after the hurricane evacuation. 1 person on duty for 2 floors if residents was too thin. Employees were friendly and helpful when they got to mom but sometimes there was too long of a wait. The cleaning lady did not do a good job. The laminate floors were filthy when mom moved in and out. All she did was swiffer down the middle of the room. As mom neared her move-out date there were days when they did not come to take her to lunch or dinner. I was also uneasy about whether they were giving her her medication properly.

The memory care is not good. The food and dining room is not good. Staff training needs improvement. In memory care the staff are not engaged More activities for memory care Healthier food and drinks encouraged -- dementia patients dont remember to drink

Having had a very difficult year with my father, getting him into a facility where he could thrive was a dream ending to 2024. Touring Vitality Hendersonville and seeing their apartments was great. Residents were at music and the facility is nice enough. Now, after 7 weeks, his room AC/heat unit has been broken for five of those weeks, he doesn't have a key to his place, and they've seemingly shuttered an onsite PT gym that was one of the key benefits for him being there. I have been called names by the staff and he's gone as many as 3 hours, after pressing his pendant, before having someone show up to help him. They've adjusted the response times, however issues remain abound and now I'm hearing rumor they're selling to someone else. Shopper beware.

The price was better, now it is not! The experience is just okay.