Vitality Living

My main concern is the check ins that they promise to do with the residents. Before mom moved in, they promised that they check in on loved ones four times a day. That doesn't happen and has never happened. Some days they check in on mom once a day, but she often goes several days in a row without a check in at all. I've talked to them about it numerous times and it just doesn't change. The food is terrible, my mom hates it. I end up taking food to her a lot of times. She doesn't want to eat there at all. They do have activities and mom seems happy with those. They also provide housekeeping services and do a good job with that. Overall, I would not recommend.

No staff scheduled per rules, new owners July horrible management and decrease in staff. Was told that the staff works unrealistic schedule And management doesn’t care. Resident care is horrible and sad.

Constant Flux in care staff. Always short staffed. Front desk often unattended and phones unanswered. Asst living director position continually changing or left unfilled. Client never attends activities as no one reminds, encourages or prompts when time. No creative programs to meet needs across interests. If client wasn't opposed to change, would move immediately.

Loved one was recently at this facility for rehab. Our experience was really bad. Lack of attention bordered on neglect. Long wait times for assistance after ringing call button. Nursing staff great, but CNA’s uninterested in helping patients, made our loved one feel like an imposition. Sanitation was an issue too; CNA’s did not always change gloves between patient rooms and masks not always worn either. Beautiful facility with lovely patient activities, but definitely has staffing issues.

This was a horrible experience for us. They mispresented themselves. The emergency cords don't work and nobody monitors it according to the staff. This all took place in the first week, and things went downhill for us. The clothes were misplaced and not even done for a few weeks, along with the bed linens. I ended up bringing my loved one home after such a bad experience and went against my expressed requests. There was a woman in the same unit that my loved one was in and this individual would spit in my loved one's face, and the staff would not do anything about it. The staff were supposed to check on my loved one every 15 minutes and that wouldn't happen.

I called on 01/08/2022 and notified the receptionist that my grandmother is sick and most likely has COVID. She had visted with my sister 3 days before who later tested positive. After a few more phone calls, I was told they did not have any COVID tests available and it will have to wait until Monday, 01/10/2022, when the executive director and head nurse return. In the meantime, she was quarantined. I called on Monday after lunch time to find out why she had not been visited by medical staff and what the status was on getting her COVID tested. I spoke to the executive director. She did not know anything about my calls on Saturday and stated there were plenty of COVID tests available. My grandmother was tested right away and, sure enough, she was positive. Keep in mind, this was 2 days after I originally notified them. No one can tell me why my previous calls were not taken more seriously .

My experience has been horrific. [name removed], the director, is so hateful. She has ignored emails asking about my mom’s weight gain and is extremely unprofessional . It’s way overpriced. My mom pays [amount removed] to go here and the staff treats me like I’m a red-headed step child. [name removed], the wellness director should not be over the care of my mom. She has a horrible attitude, is extremely mean. And unprofessional, and raised her voice at me and my husband and refused to listen to my mom’s son-in-law of 22 years. She’s a nut case! There has been extreme turnover here. Communication is horrible. No one gets messages. I would not recommend this place at all.

DO NOT USE THIS FACILITY

Our mom passed away here after falling as workers tried to put her in a wheelchair. She was in the previous place for several years but needed more care. Not a good place obviously.

My mom moved in two months ago. A few things have come up when I call I can’t get anyone to answer the phone and they said the phone is broken.and the ac keeps going out on her unit. when We visit the patients are always watching tv instead of activities. They have music performed. She likes that. My wife and I went to meet with the director but he was to busy. He said he would call me back but it’s been three weeks.It takes me and my sister and my brother to help out to pay for her rent.

We toured this community and it did not go well. They were late to do the tour and no one knew we had one scheduled. Overall it was a bad experience.

They put her in assisted living when I told them she needed memory care. She did not want to come back here and I told them that she was going to be moving out. They said that I would have had to have it in writing so I paid about 3 months and she was only here a week. They were not helpful or did not work with us. We did not have a good experience here and I would not recommend them to anybody looking.

Distinctive smell of urine upon entering. ED was nowhere to be found, when she did arrive, she was disinterested. Food was putrid during our lunch. Staff barely spoke English and was impossible for an older person to understand. Residents did not appear happy, most seemed bored. Awful lot of money for an aged facility. No thanks!

The community cheated us, they had to have my mom leave due to her condition but continued to charge us. They have not refunded us any of the money that they owe us. I would not recommend this community

Just had to move my Mother from the Atria on Springdale. Due to their rigid Covid-19 policy my Mother really suffered mentally and physically the last six months. Her mental decline was astonishing and she lost ten pounds. I am heartbroken how she lived for the last several months. When I went into her apartment to pack her things it was FILTHY!! I was horrified. Clearly, no one had been cleaning it. In addition I had been paying for laundry service that was not being done. She tried to wash it herself and it was stolen before she got back to finish it. Perhaps the saddest was a incident where the aides had been taunting her that one of my Mother’s neighbors reported to me. They were short staffed and not all the aides should be caring for the elderly. In my opinion it seems that protecting the facility against possible litigation from Covid-19 is of greater importance than their basic humanity of caring for their residents.

The caregivers at The Hearth are compassionate and loving. The management leaves much to be desired and did not respond to concerns we expressed. The corporate office referred me back to the local Ex Director. Although disruptive, I ended up moving my parents to another facility in order to receive the care they needed and that we were paying for. Very disappointing.

This facility offers limited skilled nursing assistance. Help with catheter and neck brace is an additional cost. Our brother needs a Hoya lift to get from bed to chair and so forth. None of this is available. Also PT is an additional cost. Name is confusing Atria is one place and Evergreen has a different person who would evaluate. Very confusing.

Problems are always the same. From 8pm-8am there is no one at the front desk to answer residents or emergency calls. The night staff are frequently temps that hide from the job. Rarely to never answer calls forcing me to rush in to pick my father up from a fall. A week ago my father was wandering in the parking lot confused at 6:45 am and today he fell at 6:45 am. Neither instance would anyone pick up the emergency nurses number, specifically given to us for this reason. I had to hire additional help to avoid the non stop issues, which have been promised by 4 different executive directors during the last 6 months. This new director seems worse than the other that were fired by corporate or left on their own. Day, full time and food staff are excellent Update- There was a meeting to discuss possible solutions to current problems including the lack of any emergency response from 8pm to 8 am . Rather than consider my suggestion to extend the hours to have someone answer the calls , [name removed] said it would be too expensive . The following day I was verbally threatened that my father will be kicked out and today she went to my fathers room , asking him a psychological exam in an effort to make good on her threat. With any concerned management you would have expected the new director, [name removed], to discuss the problem and find a solution rather than start an altercation to escalate any non issues into a problem. She is simply refusing to help the residents with the real problem. The current residents are solving the main issue by getting an outside alert button to call 911or leaving. Sadly I would consider this facility as dangerous and with current management unwilling to solve the issues. Unless you can afford to hire your own full time help , please choose an alternative facility.

No free standing living units

Been trying to move my mom to an Atria in Cherry Hill NJ. Been waiting four days for Spring Hill to sign off with them keep telling me it will be to Cherry Hill in a couple hours. have not gotten it and mom cannot move without it. No one answers, no one calls back. Tried home office and again no one calls back. Mom tried to get the nurse on her floor but not around. Have airfare for three grandchildern which will be wasted plus truck and car. Not to mention what my 98 year old mom will do when she finds out she cannot come home to NJ