Vitality Living

Let me just start by saying that your family member will be getting 5 STAR care. The care staff in the Memory Care Unit is a superb group of people. As far as the management goes, do not expect too much from them. The Director of LG is very UNPROFESSIONAL (please stay far away from this place, DO NOT waste your money on arrogance!) She is often very unpleasant and will tell you anything you want to hear in the exact moment just to get you out of her way. Ive never seen her with a smile! Never seen her interact with any of the residents (and I am there daily)

It was getting to expensive and it took them months to take care of my loved one's concerns. It wasn’t secure and it was close to a six lane highway. They were nice people. I really loved a couple of their nurses. I don’t think their food was good there.

billing night mare. 300sf $2095 +750 for 2nd person + $275med fee +315 level 1 personal care - laundry, cleaning etc. 600sf studio 1 bd 2 bath conversion $2700 plus meds and level 1 care 2nd person free. (No availability) 796sf Large 1bd $2950 + $750 2nd person + meds $275 + level 1 $315 per month = $4265 They offered the 600sf at $2700+ for 6mths until the 300 sq ft became available. Waived the $1500 new resident fee.

My husband was in the rehab part of Crystal Creek for one week and he did not get the attention he needed for his condition. One of the things that bothered me was they don't provide filtered water. They are serving the patients tap water and I find this to be very unsanitary. I wouldn't recommend this facility if your loved one needs to be attended to more often that every few hours.

Beware if the facility is still under control of the Director [name removed] and Assistant Director [name removed]. Ever since new management took over in April the entire facility has gone downhill. Staff that was friendly are now scared, grievance forms that contain complaints about medication management disappear even though the wonderful front desk staff say they saw it in the Assistant Directors folder. This place is currently a mess!

The quality of care that my 90-something mother received at Thrive during the 6 months that she lived in the Memory Care wing there was, frankly, a little shocking to me. The staff seemed mostly young, mostly not very experienced, but okay for the most part (professional though not particularly compassionate); they tried to do their jobs, but there never seemed to be enough of them on the floor at any given time, so they always seemed rushed and too often seemed annoyed that they had to deal with frail elderly people. The administrators were hands-off, unresponsive, and bizarrely out to lunch -- *hugely* different than the admin I encountered at both the assisted care community where my mother lived before coming to Thrive and the memory care community where she went after Thrive (both of which, luckily, were lovely, extremely professional, and very easy to work with). Honestly I've never seen anything quite like it. After 6 months of watching my mom's health and peace of mind deteriorate, my husband and I moved her to another (really wonderful) memory facility in Jefferson where -- thank goodness! -- both staff and administration were superb, and (not surprisingly) my mother did much better. I just wish she hadn't had to spend half a year in a place where a whole lot of thought and attention (and money) seemed to have been spent on a pretty, new building and so very, very little seemed to have been spent on enhancing the quality of the lives of the elderly people who lived in it.

The office personnel has no idea what goes on with the caregivers. I admit they are underpaid, but they do as little as possible. My Dad is there and has mid state Alzheimers. It is assisted living, but you can pay for additional care. They are always understaffed and Dad never received the care promised. We paid 10,000 just to move in, and it is almost six thousand month. They are not equipped for as many residents they have about 80percent on the assisted living side have cognitive issues. Upper management is no help and just passes blame back on residents for being uncooperative. Too expensive and staff poorly trained

This facility has so many turn over! As soon as my family get comfortable with someone that person either get fired or quit due to not enough staff members to take care of our love ones... Not only that I've found "bed bugs" in the rooms and which has been addressed to the overhead staff. I wouldn't recommend this place for a dog to call home! My family has since taken our love one out of the facility!

My father was a resident at this facility and only lasted about 6 months. He needed more care than we were told he was going to need in the beginning. Within 3 months, his care rate was raised without any notification to us. He fell several times while at this facility and we never received a phone call to inform us. Tracy, who deals with the admission area is uncaring and rude. Communication is terrible. They withdrew money out of my father's account, without permission for alleged damages that he did to his apartment without any proof of same. His apartment always smelled of urine. Lack of care toward my parent. If you parent is independent and is just in need of someone to clear and prepare meals, this place is for you, but if they need anymore care than that, this place is not this place.

We did not have a great experience here. They had a [large] community fee, which is refundable until after thirty days. I feel like they stalled me to keep me from moving out until that time was up. Their elevators are small and antiquated, and they only have two. They can't lock the doors to the rooms while the resident is away, and they aren't well supervised, so they are free to roam around, and go in and out of peoples rooms [removed]. They have a second and third floor, one is for more severe residents, and one for more mild, they told me they were the opposite of the ones they were. The staff to resident ratio is not adequate. The food is terrible, and they don't seem to accommodate for special diets. There wasn't a lot of mental stimulation going on either. I will say they have a good security system with the bracelets, if they go out of the area, the alarm goes off immediately. They were also a pretty okay price. However I was very disappointed in our experience.

This facility's management act as if they are novices at care. [removed] There is constantly trash in the front entrance of the facility. The best part of the facility is the physical therapy- and that is contracted out. Nursing staff is poorly trained. ALL LPNs. Abundant mistakes. Care staff speak harshly to residents.

Privacy issues were a problem for my family members. Staff would enter apartment at any time without notice. Food quality was poor. At first the staff was friendly and helpful but as a few days passed, that ended. We felt the security was lax. Back door was unlocked and accessible late at night. They lived in a back building so security was important. Also the dining area for their building was so far from the main dining room and kitchen, food was often cold and some foods offered in the main room were not available to them. So many promises to fix things in the apartment went unanswered. It was a bad experience for my parents.

My MIL had to leave via EMS on [Date Removed] and we have had to get an attorney involved to dispute charges that their contract plainly states are valid reasons of termination of contract. It's been a mess. The lack of communication and just overall concern has really been disappointing.

The facility is understaffed and not clean. Residents are left unsupervised for extended periods of time. My mother escaped and was found by the police. The facility did not know she was missing. We moved my mother to a new facility and are very pleased with Wildewood Downs. We remain fearful for the residents at Vitality.

I have not been in this facility as I live out of state. However, I feel compelled to write a review. My brother was a resident at Vitality Cour. He was being taken to group therapy at a nearby mental health facility each day by the Vitality Court staff. Yesterday, by their own account, they forgot to pick him up at 6PM as they were supposed to do. They didn't even notice he was missing until 1:30AM. That is seven and a half hours. How could it have taken that long to notice that one of their residents was missing? I don't know what time they called the police, but the police didn't pick him up until 3AM. For nine hours, my brother was wandering around near the mental health facility confused and without a phone. Last night could have easily ended in tragedy. Fortunately, it did not. [Date removed]

I can tell you that I would not referee that place to any body. The admin is not helpful at all they left our husband and father there I had cameras in his room in a 12 hour span no one looked in his room. They forgot to take him down for dinner and the other time was breakfast. I had someone come 3hours a week or more to check on him He was three months and I took him out.

These are my thoughts on Legacy Village : If you have a loved one who needs just a little bit of attention - this is alright. I personally would give it a C+ If you have a loved one that needs help of almost any kind dealing with mobility, then I'd give them a D+. The food was NOT GOOD at all. Everything that they served tasted as if it was straight out of a can - no seasoning, neither hot nor cold - room temperature. The only staff that I noticed that seemed happy to be there were the front staff that you see when you came in. The other staff complained and didn't have a good word to say about the other staff. It just seemed, on a whole, not a good place to be for the workers or the patients. Some rooms smelled of urine when you went by the door. My husband regularly saw those huge water bugs in his room, a long with ants from time to time. He complained, but only saw an exterminator once. They were supposed to do laundry, but my husband's clothes piled up and I began taking them home and washing them. When my husband didn't go eat in the dining area, he had arranged for them to bring him a tray, but it usually arrived an hour or more after the dining time. My husband was only there approximately a month, but as it got closer to the time, most of the services that he was supposed to receive, were nonexistent. For the price that I paid, Legacy Village really made out substantially off our family. It is awful to write a review like the one above, and that is why I hesitated so long before sending it to you. Maybe things have changed since last year. I really hope that they have because it's such a beautiful facility and I would hate to see it go down because of the staffing and\or the main administrators or administration.

They do not manage medication very well. Planned activities don't always happen. TV service was promised but not delivered. I liked the management there and I want them to succeed. But they made an almost fatal mistake with my mother.

They promised a lot but they offered very little but I was not in the assistant living. I was in the independent living section. They seemed to like it there

I will say this I had cameras in room plus I had some one that I paid to help bath him. With that being said. No one checked on him several times at night as I said I had cameras in room and knew I did.