Vitality Living

Traditions of Smyrna, like all of the places we toured, could have been a viable place for our loved one. It seemed like a good facility. It seemed to provide the same level of service and care as the other places we toured. We chose based on proximity to where we live.

I feel like they put up a really good sells pitch to get residents in the community but feel like the care is subpar. The staff communication is about average. The residents receive 3 meals a day.

Overall, this facility has been good so far. It's a really nice place and the people are really nice. It's beautiful and fairly well maintained, the staff has been great also. I haven't had any communication from the facility as far as details and health about mom. That kind of concerns me. I'd definitely suggest better communication with the family. I know it's not a hospital, but I'd still think that I would get some kind of update and feedback from them about mom. I would recommend them to friends and family.

Vitality Court Texas Star is a very nice facility. But I felt like it was too big for dad. I felt like he would have gotten lost even in just the memory care section. And it was a bit on the pricey side. They charge extra for added behaviors, so it is harder to budget.

The Hearth at Franklin is mostly very good but they seem to suffer from ongoing staffing shortages. This has affected the availability and consistency of any extra care my mom has needed beyond medication management. The facility could use additional maintenance.

The resident rooms were smaller at Vitality Living Arlington than at the place we chose. But other than that, I thought it was great. I just preferred a location that was closer to me and less congested. Vitality Living was right in the city, with more traffic and a more difficult parking situation.

This is my aunt's second Vitality facility that she has been in. She was not happy in the first and loves Vitality Living Hudson. She says she has lots of friends and there is so much to do. She also loves the woods view off her deck.

Overall I am happy with Vitality. They are short staffed right now and residents are upset over some services that have been curbed or stopped. They are trying to do what they can with the staff they have. My mother in law can be difficult to deal with and we are on them constantly about making sure her care plan is being adhered to. She needs to be made to take showers and change her clothes.

The community is very close to our family which makes visiting very convenient - that was a deciding factor for us. Even though our loved one does not always participate in the activities we appreciate how encouraged the staff members are to our loved one. Based on the experience we have had so far we would recommend Vitality Living to other families.

This facility is beautiful. Overall, I like it here and I'm comfortable here. I chose this place for 2 main reasons: the quality of the food and the location being close to my family. When I toured, I was able to have a meal to get an idea of the food quality. The meal I had on my tour was so good. It was fresh and cooked perfectly, the quality was wonderful. However, I've never been served food like that now that I'm a resident. I've spoken to several residents who have told me the very same thing happened to them. Great food on their tour and then terrible once they moved in. It's just not good. It's processed food and often over cooked, served cold, and not good quality at all. Other residents and I have spoken to management about it. They're trying to hire a chef and turn things around. There is a lot of turnover here, especially in dining and housekeeping. The staff that they do have seem to not have quality training. Housekeeping is sporadic and usually not great. Definitely never a deep clean. The activities are good and there are many to choose from. After I moved in, it rained pretty bad and I had some water damage from the ceiling and from around the door. It did cause some damage to some of my belongings. Maintenance came pretty quickly to repair the leaking areas. It hasn't rained like that since, but I'm hoping the repairs hold up. I do believe that they are really trying to turn things around and improve things here, but I'm not sure I'd recommend them at this point. Probably not until they make some changes, which again I think they are truly trying hard to do that.

The staff and management at Vitality are all very friendly and very responsive to both the residents and the family members. The only reason I didn't give a five star overall rating is because of my loved one's higher care needs. If somebody has a loved one with fewer care needs who is a little more self-sufficient, Vitality can definitely handle it and stay on top of everything.

It is a typical assisted living home. The facility is older, but I know that they are planning on remodeling it eventually. They were just recently bought out by another company. Just like anywhere else right now they have some staffing shortages. The food is many times cold when it is served. Overall there are just some improvements they could make.

We chose Traditions of Mill Creek because of the convenience to my home. Also the needs that my dad required - they were able to accommodate him whereas some of the other places we looked were not. The nursing staff was really sweet. My dad passed there and the nurse on staff that day was very kind to our family. I know it is hard to get help these days but that is true everywhere. The nurses and everyone were great though. I would recommend to others looking.

We chose Vitality Living Arlington primarily because of the location, it is walking distance from everything and they also offer a free taxi service that my dad really likes. It is in a nice and elegant setting - the architecture of the building is very nice. My dad has big bay windows in his room so he gets a lot of natural light. For the most part everyone has been very friendly. We would recommend the facility to other families looking.

Free movers was a big plus. [Name removed] helped us with some discounts. Mom kept seeing some small insects on the first floor but after a move to the 3rd floor we no longer see any insects. It would be nice if they offered some type of worship service other than catholic. Mom is a Baptist. I feel overall it has been good for Mom to live at Vitality. She's doing much better now than when she lived alone.

Our family had an in person tour and even though the staff were very informative and courteous it was just not going to fit our loved ones needs.

My mother chose Vitality Living West End Richmond mainly because she really likes this part of town and wanted to live here. When she went to tour she was impressed by the cleanliness of the facility. At that time the food seemed to be very good too, but since she has moved it is has gone downhill. The turnover seems to be pretty high, but I know that is true of everywhere right now. She seems to be satisfied and we are extremely satisfied with the way they manage medications. I would recommend Vitality to others.

I am not sure that the community was prepared for the type and level of care my loved one was going to need. The staff were very nice. My loved one fell several times during their stay here. This is no fault of the community. I believe the community tried their best for my loved one during their stay here.

This facility does a good job overall. The care staff could be better, but is ok. I'm disappointed with the quality of care from the in house Dr. Dad's visit was short and minimal and the Dr seems very unprofessional. It was done outside and around other residents. There was no physical exam or detail, just a few questions and vitals. I ended up making him an outside appointment, which is coming up. I also don't care for the charge nurse, I don't get feedback or answers from her. The food is good, they have a daily menu. But sometimes they change it without notice. We were told that the doors get locked at a certain time, as far as locked for the day for residents and their outside time. Sometimes they close them early/make residents come in early, which dad really dislikes. They do seem generally understaffed and I think locking the doors early might be because of that also. The activities director tries really hard to engage the residents and to have activities that everybody can enjoy. We sometimes have to remind them to do laundry and bedding. Laundry also disappears sometimes. I would probably recommend them to friends and family, but would make sure they were aware of the issues I've mentioned.

The staff is pretty good. My loved one seems to likes the food, and participates in some activities. The value for the money seems to be okay. My only concern is, there is an emergency delay in the bathroom, when the string is pulled. I feel that they should come right way, which is implementing safety precautions for the elderly people.