Vitality Living

The office staff, directors, employees and maintenance people are all very helpful and friendly, responding to requests in a timely manner

Really the only issue we have had is with the nursing care. Think they are having trouble keeping staff. Using agency and they just don't know the residents needs. The administration has been to responsive to our concerns and feel they are working for a solution

The Chef goes to great lengths to ensure you have the food you like and will make special items if you don't like what is on the menu. [name removed] in sales is wonderful and will help in any way she can. All staff are very kind but often short staff. We did have many problems with agency staff fill ins. We were in Assisted living then later moved to Memory Care. The staff in memory care went above and beyond to be kind and helpful. The head nurse, [name removed] in Memory Care, actually sat with my mother-in-law in the final minutes of her life so she was not alone.

A few things is the food selection. If your loved one is a picky eater they offer an Everyday Menu that is much better than daily specials. They have a "shared AC thermostat" for 4 rooms. So the rooms can't be adjusted. After my Moms room was too hot (80+ degrees) they installed her own unit that we can control. They do a good job at keeping rooms clean and laundry done. We enjoy taking advantage of the amenities on the Assisted Living side to allow Mom a new environment from Memory Care.

It is not perfect. The dining room is slow. They desperately need more maintenance personnel. Depending on your walking ability, some rooms are extremely far from the elevator if you live upstairs. The building needs two elevators. The Resident Assistants are nice and normally helpful. Housekeeping is okay. For our apartment but wish they could do a little more at times. For us, we like the location for where we like to go and for my driving.

Vitality provided a consistent place for my mom to receive her medications and community. My mom thrived from 11 am to 8 pm. She went to sleep fulfilled with accomplishments. At home alone she was scared and hopeless. The most negative thing at Vitality was when the lied about services, food or information. If you don't know then say so because lying always makes you look worse.

We chose Vitality Living Stony Brook because it's a smaller unit, so it felt cozy verses overwhelming. We loved the outdoor area and they go on field trips with memory care residents. It has not been perfect but we still feel it's been a great fit for our family. My husband's father has adapted to his new home well. He's participating in all the activities and enjoys his new friends. I feel like they have had a fair amount of turnover in staffing for the time my father in law has lived there. Just since March 2025.

Administrative staff changes constantly. I am not sure why. Kitchen staff was good when we arrived, then there were issues. Now they have a good chef and friendly servers. The caregivers truly care and go above and beyond loving on the residents. Their activity people truly love their job

Since we were in the independent living area when they first got started, there wasn't a lot of staff interaction or a lot of activities planned. My mom is no longer there, she's actually moved into a rental house, cause she wasn't quite ready for the apartment. My mother-in-law is there now and I think offerings have expanded a lot. I think she gets physical therapy and enjoys the music activities and things like that.

She was in assisted living and memory care 1=4 (AL) 5 (MC) 2=5 for both 3= 5 for both 4= 3 (AL) 5 (MC) 5=4 6=3 7 = 5 for both 8 = 5 Memory Care - staff is amazing. It is a very safe and caring place for loved ones with dementia or other memory issues. Assisted Living - great place for aging individuals who are fairly self sufficient and dint require medical assistance. Lots of fun activities each day and planned outings for those that want yo participate. Clean and safe environment. Administration is very involved with day to day operations.

The staff is caring and easy to talk to. There is a new dietician and the chef has asked for feedback from the residents to make it better - so I expect it to improve. New owners and currently undergoing a major renovation and will be beautiful when finished.

What they could improve on would be better quality food, having more healthy choices versus too many carbs. Drinks are mostly sweet juices. More staffing and resources. Lovely staff but sometimes they are short staffed.

Staff was/is very friendly and helpful when asked for help, even though I am a foreigner every time I came I was assisted the best and fastest way. Always a nice chat, at the front desk, laundry or anywhere on the floors or dining rooms. Great exercise classes, great soups and dishes, my aunt had a chance to enjoy good food for her last 3 years of life as she disliked cooking and was happy about this treat. She lived by herself mainly before that and cooked just one big pot of chicken soup for the whole week, week after week the same. She really enjoyed the variety, but specially the soups. She was able to enjoy her beloved cat as long as she was in her room, [name removed] gave her company. All in all, I think Vitality gave her some good time, even though she felt like in a cage sometimes. She wanted her independence but that was not a choice anymore after her severe injuries. Thanks to all the staff, great job.

My mom has been at The Gardens for about two months. She has been well taken care of and has made new friends. She has a nice clean room and is served good meals. She has adjusted very well to her new place. She is surrounded by people that care.

What we like the most about Vitality Court is that most of the staff are very compassionate and caring. However, the food is not great in variety or taste and that is something they could improve on. We would definitely recommend the community to other families based on the experience so far.

The location is very convenient and [name removed] who is the driver is great. The food and food service is in serious need of help. The staff is not very well trained and the food is mediocre. The property is very nice. The rooms are very spacious, the general staff seems very attentive. What they are lacking is training in the dining room as well as the meal options. There are times that the staff cannot take a simple order or get drinks correct. They seem to be out of food quite a bit. They also seems to be quite a bit of turnover in the staff. In the one year that I have been there I believe they are on the third or fourth chef. Yes, we would recommend this community to other families.

There was a water issue that damaged the baseboards and dry wall over 6 weeks ago! Still not fixed. When [name removed] first arrived, there was an aid that was not very nice. She just didn't have the temperament. She is gone now. I have not seen any other issues. The current staff is very caring.

It's nice, they're overall kind, one of the nurses not so pleasant. Rooms didn't always seems to be cleaned when they were supposed to be cleaned. Food was ok, new chef came on. We were told they had the BEST food but it wasn't that great, yet I have nothing to compare it to. Good communication. Overall we were happy enough to say we'd use them again if we need to

Administrative staff - they are very attentive before signing but dragging feet on some issues after signed and moved on. Food - taste is good but availability and quantity inconsistent. Activities - appear to have plenty for assisted living per Facebook page. No personal involvement. Value for the money - again independent living - food allowance is included in rent and can not be removed and does not carry over month over month if unused.

The staff likes/tries to get to know the residents and tries to get them involved with the activities. Which helps when they are new.