Vitality Living

The building is 40 years old and some issues have occurred because of that age. I like that there are stages of aid, and that each time mom requires assistance there is not an extra charge except for laundry. When we have had issues the administration has been accessible. Her expanded suite is pretty comfortable and everyone has a screened in patio. Mom is pretty active: going to exercise classes, lunch trips, trips to Publix and going to some other activities.

We chose it in 2022 when it was [community removed]. It was highly recommended by your organization, it was in the mid-price range, and it was a 10 minute drive from my home. Many things have improved since Vitality took over but the senior management team there does not communicate well with families, collectively or individually.

This place is great. Have had some staffing issues in dining area and among caregivers. Friendliest staff ever. I highly recommend Vitality Court Texas Star.

It's been good. Staff are very friendly. They are kind and attentive towards my mother.

My visit was very nice. Every body concerned went out of their way to amend me comfortable and cared for. I would definitely consider them if I need someplace to go.

It is a very nice facility but also at the high end of the price scale. Her room started at $[removed]/month and then was increased to$[removed]/month. It is well staffed with capable and friendly workers. We have had however had to challenge them sometimes to get mom to leave her room and participate in more activities with others and have had a couple of issues with lost clothing and their laundry service. No place is perfect and overall we are very happy with the level of care that they provide.

The Hillside Springs community is great. Mom has really thrived there. I think they just use more fund allocation for the grocery/food lists to allow a little better food choices and quantity to the residents

My mother is in the Memory Care unit and that area opened a month ago. They are still establishing that area, there have been a few issues, but I don't feel right about judging the facility at this point. Staff has been very nice.

The facility recently underwent a major renovation to update floors and common spaces. The staff are very caring and take time to get to know your parents. The common areas are great, housekeeping for the rooms are adequate but could be better. The staff from all departments are outstanding.

My dad has been adjusting well. They did promise a lot of construction would be complete by now and those are still way behind. He is getting good meals that he is happy with. His weekly laundry and cleaning service have been great. The only issue we have is his participation in activities, but that is more on him.

There are lots of activities and the majority of people are like family. That's what makes it worthwhile to stay here, and that's what made our decision to come here.

It has everything he needs for the care of his health.

We made the decision to move to Traditions at Millcreek in Brentwood in January. Traditions is working out great and is closer to where we live. She has a bigger apartment and a full kitchen and has made new friends there. She's very involved in all the activities.

I feel like this is a hard thing to answer because everyone is going to have complaints, but I feel like there's kind of a plateau in the industry standard where anywhere within a certain price point would have the same issues. So my ratings might seem a little bit high because I'm taking that into account I think. With the care services - they seem understaffed and sometimes it takes a really long time for them to respond even if she's calling because she fell down or something. Our loved one would rate the meals and dining a 1, think anybody gets tired of eating the same stuff all the time. The value for cost is hard one because all these things seem expensive but I'm going to say three or four because again I think everything similar is the same price point

It's great if you can afford it. Be mindful of price increases every year.

We are sorry to see the dinning issues going downhill, other than that we are satisfied with everything else. Has gone downhill since we moved in a few years ago.

I don't think my dad is getting as much stimulation as I had initially expected. But this may not be specific to Vitality. Maybe all places are like this in the memory care. They kind of let the residents do what they want, even if they don't want to do anything (like my dad). I had hoped they would push him more to take showers, change his clothes daily and attend some activities, but I had to be on them to take care of this. I think the staff mean well and are doing what they can but residents don't get individual attention like I had expected. I have looked into hiring a personal home health aid to visit him since I can't be there and I think he needs more stimulation, both physically and mentally.

The paperwork, payments to facility and process was very confusing and stressful.

Vitality Living is close to where I live. Family is always welcome to join her at all activities. A bit of a rough start when the call buttons were not working but they finally have it fixed. Allowing her to have her pup.

Would highly recommend them. The caregivers are good and I like having a nurse on staff 24-7. There could be more activities and the food is repetitive and not the best. The on-sites physical therapy is great.