Ultimate Care Senior Living Management

Beautiful building and good services. Units expensive for location. Directly on Long Island Expressway and backing up onto parking lot - completely depressing. Not a tree in sight. Fine if person never leaves the building. Feels institutional and is sited in a sea of asphalt.

This was a nice community when I visited. I think they were under new ownership as they seemed disorganized. They did not seem very friendly and they did not respond to the questions we asked. The community seemed clean, however I did not seem to get the warm feeling we were looking for.

Staff was very nice and the residents seemed happy.

My tour of this community was a pretty nice one. The tour went well. The staff I met was friendly, and nice. The community was clean, and well-kept from what I saw. It was a good experience overall. We did find another community that suited our needs better.

We toured this community for my father in law. Our tour went well, this is a nice community. The staff was kind, friendly. My questions were answered. It was a good experience, and everything went well. Unfortunately the location wasn't what my father in law wanted to be.

My mom is in this community. I like most of the staff, but there are times when they do not speak not too nicely to the residents. The building in the community is too hot and the heat can not be regulated. The director is amazing. The wellness center the staff are not very nice at times. I do not feel that this is good for my mom to hear. I do like that they are offering her a lot of activities for her to participate. I think that they could be more friendly.I feel that this community has some improvements that should be addressed. I want my mom to feel comfortable with the care that is given to her here.

A few of the caregivers were better than others. The rest of the caregivers were not attentive. They treated mom like she was a child. The food was mediocre. They had set dining room times. She went out to wait for me and the staff said she was wondering. I then had to hire attendants to help them watch her. I feel they over reacted and she is no longer at this community.

Very Nice but too big. Better for a more independent person who lost a spouse but wont live in a house. Not properly equipped for memory care people

Too big like a Hotel. Certain candidates could get lost. Not equipped for the memory care type

Seemed high end, but little cold. Close location

The staff and administrators made it very easy to get my mom moved in. She's been there approximately a little over a month, I believe The food and facility are very clean and quite good. However, I do think some of the prices for the extra services like medication and showering are quite expensive and potentially not worth the value . I did experience a nonresponse to my phone calls concerning certain issues around rent and the two months in advance which resulted in finding out the first month went to a general community rent which I believe was not explained as thoroughly and when the question was answered basically said read the contract .

The facility is 14 months old and beautiful, like an elegant 5 star hotel, with activities all day long. The staff generally is solicitous and helpful. However, there are many operational problems which lead to unpleasant resident experiences. For instance, the sales person we dealt with was new, and did not inform us or misinformed us of procedures, which got us off to a bad start with other departments. The Bristal procedure is to not provide an itemized receipt for ones initial payment of over $10,000, which seems [not right]. The resident contract omits key operational policies, such as vitamins are considered medication and must be ordered, controlled, and dispensed by the staff, or that OTC "medications" must be dispensed as prescription if a prescription version is available, raising the costs to residents. We are being overcharged for staff care in excess of what is being used, and The Bristal does not justify their care need determination by providing us with the actual amount of hours staff provides services, and for which services. Although the food generally is good, the dining and kitchen staff are unable to deliver resident dining orders accurately and timely. Residents often wait an hour for their meals. The Bristal is an assisted care facility with few driving residents, though they do not provide transportation to doctors, despite a major medical facility just 6 miles away. I am hopeful some of these glitches will be ironed out over time, and services will be more professional.

kitchenette, w/d in hall, daily housekeeping, no driving to appointments

It's well kept and clean, we don't have those kinds of issues. It seems to be kind of disorganized, they haven't really seemed to follow through. I think we may be a unique situation.

more expensive than quoted. starting at 3400 a month

Overall safe and sound environment albeit a little understaffed. If your loved one gets sick you are pretty much on your own.

The people don't clean the rooms very well at all, they don't do anything extra to even find someone if you need them. There are a lot of people there but they don't seem to do a lot, for extra services you have to pay extra. You have to pay extra for everything. I feel like it's a beautiful place but I feel like it's a shell that's all it is is a beautiful shell. The activities seem like more than there really are. They do have some different things to do, but not what it looked like at first glance. They say they have a five star chef but it really is like cafeteria food. They have a new director, who hasn't been there long so maybe he will be able to make some improvments. The people are friendly and very nice. You are not allowed to have a motorized wheelchair.

only OK

The Bristal was good before covid but since then has gone downhill. Management is poor and not professional or respectful. They did not help me out at all when trying to move my loved one out and were very difficult to work with, they did not seem to care at all. Over on the memory care side there were absolutely no activities for the residents, they were all always just sitting there. I would not recommend this community to anyone.

Very few interesting activities and there are no activities after dinner. Very few staff members to interact with residents after dinner. Food is not high quality and meal times are very inflexible Management is not responsive to criticism