Ultimate Care Senior Living Management

They seemed to have a lot of activities. It's decorated very nicely and the spaces are nice, and large, and clean, but I never went in a room. Close to lots of things so they can go walking places.

Eat in the dining room for 1 week and you will get the true picture. Menu never changes and on most days breakfast was only meal I ate. Many waiters have little training and don’t know what they are serving. After a fight you might get coffee after breakfast. Takes forever to be served and everything is blamed on kitchen. Forget snacks at Bistro-vultures stuff them in their carts in less than a minute. In fairness many staff are good. I got to the point of walking independently again and walked out. I will never return. Don’t believe photos!

I would tell others to be careful with what the facility promises. They need to improve on staffing and communication in memory care.

Attractive facility. Convenient. Seemed similar to others I visited. Thought there would be more robust level of activities. Worth considering with positives and negatives as outlined in earlier answers. Caveat is I have limited experience so far and there have been some recent changes to management. Hoping that leads to more staff and activity programs for memory care. Also, unlock doors to outdoor patios during warmer days.

I feel like I was mislead in to believing this was the right place for my mom. Turns out it was not and I'm still waiting for my refund. Ask a lot of questions . I feel like I was mislead to believe there was longevity in the start but it turned out I met 4 new people in my 1st few days. Staffing is short and the atmosphere during the day is very different than the evening.

The Bristol is very glitzy but I wasn't impressed by that. They also seem to nickel and dime you for various services i.e. distribution of medicines. Who, in an assisted living facility, remembers to take their medications?

This is a beautiful facility. When you go there you feel like it is a five start hotel. My loved one was not very pleased with the community. She did not really want to participate in the activities due to some issues with some of the staff. Some of the staff were very friendly and helpful and some of them were a little short tempered.

My mother moved in here in October and we are on our 3rd administrator. There has been endless turnover of staff members here which makes it very difficult. The communication from the staff has not been good, my mom was doing PT and they ended it and no one ever told us. My mom is not happy, we dropped her off saw her once and they have not let us back in so the pandemic has made it even more complicated. I do not think it is the right fit for us.

My mom had lived at the Bristal Westbury for approximately 1 year. First, let me say the place is beautiful and immaculately clean. The food is excellent and she very much enjoyed every meal. The staff (from front desk, dining room, housekeeping and aides) were all wonderful, friendly, caring and kind. The Wellness staff was also top notch. However, my advice is to get everything in writing when signing the initial contract. We were told by a number of people in the executive staff (senior and junior) TIME AND TIME AGAIN that they would be able to provide my mom with certain services that she needed. It turned out they could not legally provide these services and we had to move her to another facility that had an Enhanced Care License. After we made arrangements to transfer her, it was brought to our attention that there was another Bristal who had that license. Had we known, we would have moved her there. It would have saved us much angst and heartache if the people who run the Bristal would get their their act together and their information correct.

Atria is quite a building! Too over the top and pricy for my 93 year old mom as she will need more care sooner than later. May be a great facility for others who can afford it when they finish building and get all coordinated.

After a review by Bristal staff, a relative was accepted into Bristal At Westbury. Overall, the level of care was thought to be satisfactory. It soon became apparent that my relative would need a higher level of care than first thought. The Bristal staff made it very clear that this would not fit their operating and support model. They asked my relative to leave, with little advance warning. We did find a replacement facility, which was not easy, at an increased cost. But, in trying to get back what we thought was a portion of the initial two-month deposit ($15,000), we learned that one month $7,500 was actually a non-refundable initial fee. Bottom line-out $7,500. This was NOT explained to us when our relative moved in. We were told there was no way to recover this money. Is essence, it was in the small print of the contract. I suggest any new senior citizens considering moving into a Bristal review the agreement very carefully and fully understand that you are paying a significant up-front, nonrefundable fee to to into one of these facilities, should you leave after 30 days. Hope this information is helpful Family Member

Beautiful building and good services. Units expensive for location. Directly on Long Island Expressway and backing up onto parking lot - completely depressing. Not a tree in sight. Fine if person never leaves the building. Feels institutional and is sited in a sea of asphalt.

This was a nice community when I visited. I think they were under new ownership as they seemed disorganized. They did not seem very friendly and they did not respond to the questions we asked. The community seemed clean, however I did not seem to get the warm feeling we were looking for.

Staff was very nice and the residents seemed happy.

My tour of this community was a pretty nice one. The tour went well. The staff I met was friendly, and nice. The community was clean, and well-kept from what I saw. It was a good experience overall. We did find another community that suited our needs better.

We toured this community for my father in law. Our tour went well, this is a nice community. The staff was kind, friendly. My questions were answered. It was a good experience, and everything went well. Unfortunately the location wasn't what my father in law wanted to be.

My mom is in this community. I like most of the staff, but there are times when they do not speak not too nicely to the residents. The building in the community is too hot and the heat can not be regulated. The director is amazing. The wellness center the staff are not very nice at times. I do not feel that this is good for my mom to hear. I do like that they are offering her a lot of activities for her to participate. I think that they could be more friendly.I feel that this community has some improvements that should be addressed. I want my mom to feel comfortable with the care that is given to her here.

A few of the caregivers were better than others. The rest of the caregivers were not attentive. They treated mom like she was a child. The food was mediocre. They had set dining room times. She went out to wait for me and the staff said she was wondering. I then had to hire attendants to help them watch her. I feel they over reacted and she is no longer at this community.

Very Nice but too big. Better for a more independent person who lost a spouse but wont live in a house. Not properly equipped for memory care people

Too big like a Hotel. Certain candidates could get lost. Not equipped for the memory care type