Tutera Senior Living and Healthcare

It did not go well at all at the Sugar Grove. They did not give her the care that we expected. There did not seem to be enough staff on hand and when we did see staff they were in the nursing office on their cell phones. While we were there we even helped some of the residents because there was no staff around to assist them. My mom had a lot of falls, they did not give her the medicine we provided for her to take, we knew this because of the unopened packages. I had purchased brand new hearing aids for her that became lost while she was there. They said they changed the sheets twice a week and they didn't so I changed them. I talked to the nursing director regarding the issue and it still happened and I ended up changing them again. They would let her sleep too long, long enough to miss meals and they said they tried to wake her. When I went in the thermostat had been turned down, it was usually set to 74 degrees, and it was so cold in her room. We only asked that they take good care of my mom and they didn't.

My mom is enjoying the facility, but I am not too thrilled with her stay because the staff keep the residents in memory care in their rooms instead of giving them a chance to go out. Overall, the facility needs improvement.

If you don't have poa you are treated like a [Removed]. My parent is treated like a [Removed]. Residents are not treated with respect or like valued human beings. If you are there for very long and watch and listen you will see. There is not enough to do to keep residents involved. Health issues are ignored. Nurse is distant and unfriendly and unhelpful. The assistant director is completely uncapable of handling her job.

Only offer studio rooms, none with a separate bedroom. They were not expecting us as the contact person was no longer there.

Slowly going downhill in assited living side. Constantly "short staffed". there are 4 washers and dryers for all residents. One has been broken for 6 months! Constant turn over of staff. Dining room food has deteriorated. Not enough waitresses makes slow service. staff always huddled together in front office yucking it up. When you have to ask them something they act like you are bothering them. lots of residents have moved out.

They're very friendly and the value is average based on the other ones I looked at. For the care, they're somewhat disorganized and they don't communicate it well to the residents so it's not that they don't have care, they're just disorganized. My dad was in the memory care and 10 days in he became very confused. He was mistaking another resident for his wife. They felt he was a safety risk and sent him to the hospital for a psych evaluation. When he go to the hospital he wasn't exhibiting the same behavior so they wouldn't admit him and Bridle Brook would take him back so he ended up at a nursing home 50 miles away. Eventually, another hospital changed his medication. Now Bridle Brook wont take him back because of the behavior issues even though things have changed. They're not even willing to assess him. There seems to be a disconnect between what they say and being able to work with us on the care. The assisted living, which my mom is in, is disorganized. I would like it they would take more time to provide one on one orientation when a new resident comes in to help them understand the procedures and how to take advantage of their new environment.

since no dinner or lunch meals included and price did not seem to reflect that, I believe this is out of the running. Mom was not particularly impressed. Kitchens quite lovely, esp if you do lots of cooking, but I don't think she would need anything that extensive.

Long story but my husband had a massive stroke in June and did acute and skilled nursing rehab then ended up in the hospital again in Oct and did skilled nursing again. We chose Monterey Park in Indep because they rated well on rehab. Let me tell you, if your loved one is at all a complicated recovery with their disability, don't go to Monterey. He has wasted a month of his rehab time with them. Time is precious when you're trying to come back from a stroke. They were only interested in teaching him to stand and sit. He needed to be walking! [ [Name removed] was MUCH better at working to improve his lot. At least once he gets home, he will have Village Home Health ([name removed]) coming to the house and working on getting some function back. Not just teaching him to transfer from one chair to another. The rating system doesn't cover rehab which is my only bad grade for this facility. The CNA's, nurses and office staff are great. The rooms are lovely and the food is marginal. Cant rate value, his insurance was 100% pay.

Communication and follow through have been challenging. They say the right things but then I have to ask repeatably. Food is ok but limited choices & not always practical for seniors ( chili is on the menu but not chicken noodle soup). Extremely limited male staff especially for the number of male residents.

This place is under investigation for rights violations I left because I couldn't take no more crap nurses are quitting left and right because of intimidation and scare tactics. It's not a healthy place to be .don't send your loved ones here go somewhere else

I don't know how an unstable facility can get high reviews. Their sites are outdated and inaccurate. They fluff their tours and even promise outside their contact agreement, but then fall back to the contract when they cannot fulfill their promise. The facility has had construction before [name removed] and then not finished. They have been under bankruptcy and resale in only a handful of years. Please do not let your loved ones be lied to or you be led to believe your loved ones are lying.

My grandma is currently at this facility, she fell the other day and the nurse told her “I don’t want to do paperwork if you fell, because it’s a lot.” As my grandmother is laying on the ground. My grandmother will press the button for the nurse and it usually takes a nurse an hour if one even comes to see if she needs help. This facility needs a better director of nursing, the staff needs better training and to be kinder to their patients and the families coming in.

Our Mother with dementia was there twice. Both times she fell and required an ambulance to take her to the hospital with injuries. The first time, her granddaughter found her in the bathroom floor, upon finding her she called the nurses station and it took 20 additional minutes for someone to show up and finally decide to call an ambulance. Today, she was found in another patient’s room laying on the bathroom floor with a head injury, again, no idea how long she had been there. Ambulance called again, we were notified that she had been taken but no one escorted her as a dementia patient. While inquiring with the nurses what had happened, we were informed she didn’t really belong in that facility. They do not handle the dementia patients and she should be on a different floor. Please use caution! If I could give it a zero I would have. Please note: no shower for 5 days.

I toured this facility and was so impressed I requested a transfer here following my Total Knee Replacement Revision surgery. The care and attention at this facility is almost non existent. Non of my regular medication was given. I was told it is normal to wait 24 or the next day for meds to arrive. I did not have pain medication for hours. No one checked on me. No one knew how to fill the ice machine to keep my swelling down. No one answered the call button. I had to shower holding on to my walker because their was no shower chair. There were no towels so I dried off with my tshirt. I could not get them to confirm my need for warfarin I got no medication and my INR was 1.0. Dangerous for throwing a clot. My only meal was beef and I tried non stop to get someone to answer the call button. I cannot eat beef. I have had my esophagus stretched twice. I can choke on this. There is no compassionate care at this facility. My daughter took me out in less than 24 hours.

This place is not a good place to send your loved ones. Seems like the aides are too busy talking to each other rather than helping the patients . I visit a few friends there regularly n I worked many nursing homes n I never would just put someone in a room n leave them without making sure they are ok. The light was on over an hour- who’s watching these lights n an hour is totally unacceptable . The food is mediocre nothing to brag about! Someone needs to make these nurses n aides take classes for respect n caring! I wouldn’t put my loved ones here. Just my personal opinion- and the patients look like zombies all coped up! Not ok by me!!

Would love to give a minus review! Horrible administration that lie to get your loved one into the facility. Save yourself the heartache and look elsewhere! When you start complaining about the care they turn on you and talk about your loved one to the public. HIPPA violation

Would not recommend Mission Chateau or any Tutera elder care property. Based on my parents experience, Mission Chateau has minimal empathy and compassion for the elder and are totally focused on the bottom line. Beware of all the add on costs that can easily add up each month. You only get two meals a day, with minimal portions and pay for sodas, deserts and other amenities. If you have a loved one and expect, at some point to move them the memory care at Mission Chateau, they are very selective and only take “high functioning” memory care residents. But, are not up front in telling you this. You find this out once you move in. If your loved one is in latter stages of dementia and is at end of life, you will have to move them to another facility. Beware of Tutera properties. Beautiful facilities, but look beyond the millions that they spend. Money does not buy compassion and a caring and loving environment.

Do not send your loved one to than side. My mom was in here for 8 days, and it was 8 days too long. First, one night she was left sitting in her feces for hours. When my dad brought it up he was told that they sometimes get outside staff in on the weekend. Second, when I arrived for the first time, my mom said the staff don't answer the call buttons at night, and when she yells for help she gets yelled at. I actually tested this call button issue out for myself. I did this different days and times of day over the course of my stay when I needed assistance, and I noted what time I called. They ignore calls for help.. This place is hideous. If you love your family member do not send them here. I follow the reviews on this place. Believe what the people are saying about the patients who can’t advocate for themselves. Like any horror movie, beautiful outside, horrific inside.

Looks are definitely deceiving. This is a beautiful and well kept home. The nursing team needs a good overhaul. I was sent here by an agency company to help care for the residents. I was left by myself the entire night. I had an emergency with one of the residents. No clue who to call so I finally found a list, she gave me the nurse on call #. Straight to voicemail. I had to make several unnecessary calls before I was able to get the nurse. So eventually the nurse called me and she thought it was funny her work phone didn’t work. Thank god for the rescue squad and the hospice lady that helped me that night. I will never go back to this place. If you have loved ones I would recommend taking them to a different facility that will make sure they had adequate staffing.

For the expense it takes to have a loved one in Tiffany Springs Rehab, you would think they could clean the place and pay better attention to the clients. My father couldn’t get anyone to take him to the bathroom for over an hour, yea he pooped his pants. All the nurses do is sit behind the corner desks and look at their phones, ignoring the patients. The Medical care is substandard, the head of nursing ignores the complaints of the family. Patient bathrooms are not cleaned according to industry standards. Take a look at the Medicare reviews, its an eye opener.