Tutera Senior Living and Healthcare

My parent has been at Pin. Place for approx. 3 years. The staff is great but management is rude and uncooperative. They keep changing chefs. Currently, the food is awful -- mostly carbs, little meat, seldom a vegetable, and forget about raw food. They think a salad is canned peaches. I think that Enlivant could do much better.

My mom was at this place for a while. The staff is good. BUT the food is not healthy and there is no exercise programs at all.

Lamar Court keeps trying...Seems like consistent staffing turnover as well as quality maintenance challenges. Finally getting much delayed updating. Cooks change more than the menu. Reminders for your loved one needs are an asset. Medical staff tries -- had has improved of late. Organization would be key improvement. Current director is trying to improve the property but so much to do. Fairly good activities for residents to enjoy. Nice to have a stylist come for residents.

The rehabilitation services at Crystal Pines Health Care Center are great. They really helped our loved one regain their strength. The community was close to home and convenient visiting hours. The staff were all very friendly but struggled to communicate clearly. They were not able to address my concerns on multiple occasions. The community was clean but did have some odors down the hall.

Mom was at Monterey Park for a short rehabilitation stay. The staff were nice but they did not follow through with helping build up her strength. She did have a lot of her clothes come up missing from the laundry. They did not have a lot of activities to offer. The food seemed to be ok and it is a restaurant style dining room. They did not offer any chairs for visitors in the dining room. It was clean for the most part and they have a garden and patio outside for the residents to enjoy.

I thought I was going to stay at a rehab to recover from an injury to my foot but I discovered this community is for assisted living. The staff is friendly and attentive, they brought my food to my room. During my stay I had a small problem, I was not brought my meal at times. I had a physical therapist help me and I was not too happy here and I would recommend this community if they need assisted living.

I only toured the facility but was not impressed. The independent living side was bright and clean. However, the assisted living side had strong urine odor and not as clean. Didn't feel up to standards for the price.

My sister did well here as long as her health was pretty good. However, when she required more attention, it became obvious that there was inadequate staffing

I'm not sure the eating place is all that sanitary with the tables or placemats being used by several different people. Don't even walk pass the kitchen area!! The only staff member that has talked to me the month I've been here is the activity manager. He's trying very hard but very few if any show up for the activities. I was hoping for an active community!! The waitstaff are so busy they don't seem to like their job. I'm not too happy here. Maybe because I'm one of the few that can walk without a walker!!!!! Did I come here too early???

It was a very bad experience and we left after 2 months. They can improve on food and communication.

I have observed good care from CNA’s, front desk, and Charge Nurse who is on call and reachable after hours but am more than disappointed in management above and beyond that level. Any low scores are for upper management.

They switched the facility to memory care without telling us! I give this a horrid rating for not telling us and having my non-memory care mother finding out the hard way!!!!

Pushing the help call button and it's been over an hour and nobody has shown up. Nurse on duty was 45 minutes late with medication and returned 2 hours later to administer medication that was scheduled every 4 hours and kinda argued about the time. Ovesely she didn't have the ability to read instructions on the computer. We do not recommend this place.

Tiffany Springs was going to throw my loved one on the 4th floor and they would be first resident(!) on the floor because it was unfinished. That is assisted living????

Sugar Grove was going through a transition. Apparently they had just lost their sales person, activities director, and other people. It just seemed like it wasn't a good environment to move my mom into at the time.

TS long term care facility is understaffed creating significant challenges for the tenants and their families. They can’t seem to staff the evening shift, which impact their ability to assist patients in getting ready for bed. The administration within the LT Care facility incorrectly bills insurance companies. Housekeeping within the tenants rooms is very poor. This seems to be an industry wide issue, but for the amount you pay to stay there, they should get something right

The lady who did the tour did not introduce herself. Everyone sat alone during meals times. The apartments where very small.

The community did offer a refund after they decided my loved love one could not come back to the community and would offer us a reason for her not being able to come back. I would not recommend this community to others.

Could be a great place but care for seniors is lacking due to no management, I have seen the employees that work there but the ones who go above & beyond aren’t recognized, taken advantage of their dedication! The employees who are friends with the so called management get away with sitting on their phones doing the bare minimum and are awarded with more hours, double time, etc. We are thinking about moving my parent back home.

The staff has been very rude. I have left messages and voicemails and no one has gotten back to me. They have been very uncooperative and I am frustrated. During Covid-19 they are not cleaning the rooms or bathrooms. They are bringing the food to their rooms but doing nothing to clean up these rooms. They are not returning calls to the social workers either.