Turnaround Solutions

Our former Manager was escorted out in less than a month. The assistant was moved up to be manager. She is young but very inexperienced. She has grown into the job rather well. I think that Arrow is too big in 4 states and wants us all alike. We have been without a chef since December. We are still very understaffed. They have made the servers cooks! There is basically no staff on the weekends. Arrow has added a receptionist from 7 to 4 on the weekend. And the administrative staff leave at 4 daily.

Apartment size great! Staff in memory care and nurses great! They need more people to do various things. Food great! Would love to see them do more activities though keep the higher functioning Mc patient engaged. Lots of down time for them. Cleanliness great! All administrative things are a nightmare. I have met countless times with the exec director. We still don't have it all ironed out and moms been there 6 weeks. Communication about those things is apologetic but still awful.

I honestly do not have a lot of positive things to say about the experience at Madison Senior Living. It has been a major ordeal, but I think it is just the system. I assume it is probably the same anywhere else you go.

The apartment size is good. Food is not good, inadequate transportation, it is very limited and I have mice in my apartment.

Mainly because a new building with kinks that took awhile to work out. The size of my one bedroom apt is good, though some quirks in design of kitchen I would have changed. The residence are lovely and we have a cozy down to earth community. Personnel good though keeping kitchen help has been an issue, but that's more an arrow management problem. It's attractive and clean.

Care was ok, he was happy there but they nickel and dimed us on everything. They kept raising prices for care even though hospice was taking care of most everything. We moved him, and monthly costs were less than half what we were paying at Fremont.

I'm waiting on availability for a private memory care closer to home and I will move my mom. House keeping isn't great unless you complain for several weeks. Most of the staff are nice. when they can keep staff a handful are good the rest are just there to collect a check. Way Over priced

Not to paint with a broad brush but every single one of these facilities that is within your price range is a nightmare. If you can’t afford $[fee removed]k per month then you are in for a rude awakening. Carriage court is no different even though we pay a lot of money for my father-in-law to stay here. Pros - seemingly a lot of staff, stays fairly clean and doesn’t have the pervasive urine smell like other places, dining options have good rotation, rooms are decent/expected, nice location, residents seem happy and cordial with each other, and front desk staff are always present/available. Cons - director is IMPOSSIBLE to reach. [name removed] makes herself scarce at all costs. At times won’t even walk 10 feet out of her office to speak with you. The actual patient care staff are not good. They have left my FIL in his room to miss meals more times than I can count. They allowed him to fall in the shower despite being 3 ft away. They do not come when alerted. Low expectations are a must here.

They have a big turnover of staff. Some not so friendly or helpful. Cleanliness of room was only fair. Pricing misleading at first. So many things not included as we were led to believe Big turnover of staff. These residents need consistency and faces they grow to depend on Most staff friendly

Pros. Convenient location, larger apartments, residents nice and friendly, Cons: need more staff, maintenance & internet lacking

I think the staff they have tries their best and they seem to be very patient. But for some reason they seem to have a high attrition rate. When they can't fill their open positions they aren't able to offer all of the services they claim they have to offer. (Such as transportation services, timely maintenance services, or the same quality/variety of food) I don't know if staffing issues are an industry wide problem or if there is a leadership issue at Boulevard specifically.

Beautiful property. They have some great care partners but it could be better if there was some leadership. Staff are often not focused on care. Families need to stay diligent. Dmfood is very good and the maintenance staff do a great job. Rooms are quiet so residents can rest

Some of the caregivers are exceptional and some do as little as possible for the resident

Overall experience Billing practices Poor communication to resolve problems Promised features not available Limited transportation The facility is lovely and the staff is friendly. However, ongoing staffing issues mean that service is compromised. No one other than the executive director has any information or ability to resolve issues. The executive director is not easily contacted. I have emailed and left written requests for a phone call to discuss ongoing issues. The billing system is haphazard and erroneous charges have been added each month. The only resolution is a "credit". This is not acceptable for persons living on a budget. We were told there were concierge services we could purchase a la carte but they are so understaffed that they cannot provide them. The menu rarely matches the printed menu provided each month and service is very slow. Transportation has been cut to one per week between a small window of time. Again, I suspect this is a staffing issue. We are supposed to have free cable but it does not work and has not since day 1 with repeated requests for repair. We were told there was a pendant system for fall alerts. Again, no pendant despite repeated requests. The result of their disorganization and staffing has meant that we have had to hire outside services for solutions that were supposed to be included as part of their amenities package. The residents and staff are friendly and the building is quite nice but it is clearly being mismanaged.

There were plenty of great activities for the able participants but we were disappointed about keeping our family member encouraged and engaged with others. The cost seems to go higher regularly.

I've found the staff to be friendly and pleasant enough, but I haven't had to work with them on an extended basis, so my experience with them is limited. The one exception is with the main chef/cook in the kitchen. My mom has lactose intolerance, and their menu up until a few months ago included several meals with dairy products—cheese as an ingredient in many meals. The chef wasn't particularly accommodating of her condition, it seemed, so my mom was pretty irritated about that almost all the time. Then, the chef found out he was also lactose intolerant, and started to change the menu seemingly because of that. I will also say that my mom, let's say, expresses dissatisfaction with many things, and since meals happen for all of us a few times daily, that was one reason she would tell me "I've gotta get out of here." But since the chef has changed the menu a bit for the lactose intolerance aspect, my mom seems more satisfied with the facility. My mom can be challenging, though.

Not a good experience as far as the nursing director [name removed] was Completely non-responsive and inept. Working wouldn't return a call and did not coordinate care as promised. And the director is a good talker but doesn't back it up. Direct care staff was great, facility is nice and meals are good but would not recommend. Good place if your loved one doesn't need much help/care. Not a good place for more complex issues. Poor coordination of care.

When I got here a year ago, they said that as soon as we get more clients to move in then we would get more help to do more activities, get more repairs fixed faster, and more variety in food. None of that has happened. If you don't like to play cards, there isn't much to do.

The facility was due to open many months before they actually received their occupancy permits so it was difficult to maintain staff and train them for this brand new building. At times, the nursing staff is overwhelmed with dispersing medications in a timely manner for the residents in this large facility. The same holds true for the care team. It is slowly improving but the health care of the residents is still a concern. It is an attractive, new building which makes for a pleasant environment. My mother is adjusting to being there but needs encouragement to participate in the many activities offered. Hopefully, she will become more involved especially since my dad passed away recently. As with many senior living places, the menu offerings and food quality could use improvement. The majority of the staff and administrators are pleasant, friendly and trying their best to perform their duties & responsibilities.

The monthly fee is exorbitant unless you have long term care insurance. You would think with the price they charge, you would get great service. No you don't. My husband had poop and pee caked on him. He fell in his room several times and instead of calling me, they called an ambulance 5 times and was taken to a different emergency room every time. Insurance did not pay those emergency charges and it ended up me paying the bills. The Parkway's main problem is there are not enough aides to handle that many residents.