Turnaround Solutions

The facility itself showed signs of aging but all rooms were/are undergoing a complete renovation ( not sure status). Mom moved out before her room was revamped so not sure what it's like now. The managers I typically dealt with were all nice and helpful. Mom particularly complimented the wait staff in the dining room. She had issues with housekeeping (weeks would go by without a cleaning) but hopefully those things have been resolved. I should say mom moved out because she wanted more space and wanted to live more independently (she's in a duplex in a 55+ community now, but also has access to services of the independent living facility if needed)

The place is understaffed; I have seen management company changed in July and they are more interested in show than people and INDEPENDENT Living is emphasized. The leaders do not enforce the rules. A new man moved in Saturday and he has 2 large dogs which have created havoc and he doesn't pick up after them and he was too friendly with a pretty lady and she threatened him that she would call the police. I love my 2 bedroom unit and I would hate to move again but it is in the back of my mind. I didn't look anywhere else when I selected this one.

Most of the workers were excellent. A few weren't; i was told repeatedly by one that I needed to hurry because she couldn't take time, she had other people to take care of. I've been diagnosed with parkinson's and hurry isn't an option many times, they were aware of my condition when they allowed me to move into their assisted living: unit: another threw my shoes down and told me if I was waiting on her to put them on i would wait all night. The food is sometimes great sometimes below what I thought was their standard. Tonight's Salisbury steak had to be cut with a knife.. the taste ws fine, texture wrong.. they do have many congenial, compassionate workers who are caring and hard working. I hate to leave because of them. They short staffed.

When it comes to the care givers, little is done to check on residents in the Villas. With the meals and dining services, it is difficult for Villa residents to enter, lack of parking, convenient access. Little is done to engage residents in the Villas. Major issues with facilities. Continuous large spread Flooding in garage due to improper grading of driveway/ lawn, water in living room due to pooling water/overflow of gutters. Window with no screen and broken seal took months to fix. Things were not constructed properly so now there are major water issues. Local staff ignored problem for a while and finally realized the severity of the issue, then tried to fix water issues but corporate would not invest in proper fixes/ maintenance. We have given our move out notice and she is moving to [community name removed]. Already happier with the attention to detail, communication, and quality of facilities at WRMC.

Main comment would be for rock creek on boarding is needed for new residents. We were the ones reaching out to get any issues resolved.

It is a very nice facility. The workers are always interacting with the residents. I like the employees, staff, very much. I appreciate going in and seeing that they are always busy. They are not sitting around playing on their phones. And they always speak kindly to the residents. I also like the fact that there is a licensed nurse in the facility 24 hours. Not on call. My frustrations have been more with the transfer of patient from hospital to facility. Medications got dropped during transfer. Do not know what the problem was but the PA that rounds at the facility worked with me in correcting the problem. And some of my frustration is with learning the nursing laws in the state of Michigan. But the staff has been wonderful, very helpful and my mother in law is receiving good care. But I do find the cost to be VERY expensive.

The coffee shop, store, and other amenities are still not open. Several areas are still under construction after a year

Poor communication. My mom (who was I continent) was regularly left with a mattress with no sheets or mattress protector. Her mattress and carpet are ruined. The room reeks. We are leaving.

The room is generally clean; my husband not changed often enough; not sure how often he was bathed. The elevator was seldom clean (not swept). I didn't feel that he was watched carefully enough, especially at night when he would try to get out of bed. I'm sure he had some falls that I wasn't informed of. There were some arts/crafts, and music, as I recall. I believe the place was short staffed, and turnover seemed high. As I understand it, staff members were hired thru some outside source and they didn't seem to be really invested in their roles / seemed to do just what was minimally needed. Perhaps their pay wasn't enough? I would have liked more activities and more encouragement to participate; some staff seemed to not understand that residents need encouragement and engagement. Because my husband didn't talk much it was hard to know exactly how well he was cared for - I must say he didn't complain but that's because he just wasn't much of a talker. He didn't seem afraid or unhappy.

However I no longer live there. I left because I did not like it.Just was not happy there I am better off in my own apartment & financially I doing better they hiked my rent up 200.00 dollars.

I would say they make big promises when you tour but the reality of living there is not the same. They also have numerous excuses when you confront them about problems make promises and never follow through. I would not recommend them to a friend. Turn over of employees is high they don't seem happy working there. Have had some wonderful employees but they always quit.

This community is only 5 1/2 months old.. Therefore the surroundings are beautiful. Apartments are beautiful and open areas are pleasant. However, we all have been paying our rent faithfully for months, but we don’t get what we pay for. When I turn on my TV or my laptop I have a 50/50 chance that they will work. They say that they keep calling the companies to fix the problem but that doesn’t give us access to our TVs or computers. They have been trying to fix the problem for 5 1/2 months. There are 3 to 4 activities planned each day but there are a lot of repeats . If you don’t like cards you have limited activity. The hardest thing for me to deal with are the “middle school” cliques that exit especially in the dining room. When I toured this place, I I was told I could sit anywhere in the dining room. This is not true. Twice I asked to sit at a table and I was told “No.” Now I know there is a table of 8 who are friends and won’t let others join them. Hurtful? .

They need some staff. For sure. The turn over in management has been excessive. The kitchen needs work and they provide better dining room and kitchen services to Independent Living than they do to Assisted Living. I cannot put payment on auto pay because they cannot be trusted to keep their books in order to so I must review my bill every month. My mom has made friends and that, we are thankful for. You must advocate for your resident and keep on top of the facility. It's a shame that all the money they charge doesn't really take away the family's headaches.

I would not recommend them. You only have 1 opportunity to make a good impression & they did not. The staff has lied, meals are cold, the activities are lacking (no trips but to the store), and they charge you a lot of money but do not earn that money.

The activity director, I feel, is the friendliest of all. Basically, the entire place is understaffed and has an inadequate amount of glasses and silverware. Those who have been here much longer than I, complain that we no longer have placemats and the staff is rushed to clean the tables; there is no longer any jelly on the tables-- we have to ask for jelly and two is the maximum allowed. The housekeeping is not what I am accustomed to. My move in was a disaster; most was because of the moving company's poor job, which is still being investigated. However, when I arrived alone at about 7:30 pm it was dark and there was NO STAFF present! There is no staff from 7pm to 7 am. Since the truck refused to unload the truck until morning, I had to sleep on the floor--no furniture at all. I had just had surgery a month before and I also have a cat who was very traumatized. I am also 84 years old. I was exhausted. I chose Holiday Montvale Estates because of the apartment of 1079 sq ft and all the windows. I should have checked more, but I had been looking in this area for at least a year and the biggest ones I found only had about 480 sq ft. Yet after 6 surgeries in 10 years, I knew I had to move closer to my son and granddaughter.

We chose Carriage House because of friends who had parents there a few years ago. I thought it was a good place based on how it was for them, but they were on the assisted living side and not the memory care side. It was clean and bright and not drab and dreary like the memory care side. Not what we expected, thought it would be just as bright and cheery especially for the cost. It's like "let's just put them in the back of the building out of the way". It's a depressing area. It needs much improvement.

Beautiful, new facility with MTO food. Seem short staffed and at times overwhelmed.

My mother went from Independent Living at Vitalia (which was nice) to Memory Care. Pay attention to the Memory Care “care fees” which are extra. Make sure you ask for the price list before signing the lease to make sure you can afford them. If you have our experience, the fees will quickly add thousands to the rent price.

If someone asked me about the community I'm not sure what I would say. The staff is very friendly. My mother's is happy with that. The restaurant, that's another story. I've eaten there and some of the food is good but my mother and my aunt, who also lives there, complains a lot about dinner. That's the only meal my mother eats there. The restaurant is the only real amenity that they have. And I don't think what we pay a month is worth it. We picked this place because my aunt lived there and she's my mom's sister. I let my mom decide, but I did tell her if it was me, I would choose to spend my finally journey of life with my siblings. That may have been a mistake, but it is what it is.

With the meals and dining service they don't let the residents order off the menu when they have the buffet, we wish they would go back to menu ordering for the residents. We cannot rate the activities because our loved one does not participate in them.