Turnaround Solutions

My mom is a current resident at Vitalia Active Adult Community North Royalton. The staff is friendly. The food is good. The Director of nursing is horrible about returning phone calls. I've heard from other family members you have to watch your bill or they will overcharge you, but I haven't experienced that yet.

I am very active outside of Walden with friends, family & activities. But I am confident that over time I will feel more a part of this community. Yes, I would recommend Walden Place. The location, size, renovations, living & community space, staff, & opportunities to participate are all excellent. I'm glad to be here.

Mixed reviews on the food. Not always good, and usually not meals that are typical of south Missouri. The menu is difficult to understand with crazy names and strange combinations. The staff are exceptionally kind and personable. They know the names of all the residents and usually remember breakfast requests without asking. That's pretty impressive.

Our move in experience was less than stellar. We came on a day that the Wellness Director was out and the communication from the sales team about what was missing for admission lead to things being rushed leading up to mom’s arrival day. Because we were already tired from a multi state move and nervous about the change it made the first day very stressful. NOW, what I do not want to leave out was that EVERYONE was so nice and tried to make this very stressed daughter feel at ease. The first few weeks were rougher than I expected but we kept communicating and now 30 days in things are starting to smooth out. It takes that long for the residents and staff to learn each other. I continue to reach out to the administration to work on an improved first day experience for other families. And, like many facilities in the area they are under staffed. There is always room for improvement but I do believe the staff at the Madison care about the residents.

I tell others about the great food and the activities available. I also tell them about the great care my Mom receives. I liked the fall detection monitors they have in each room since my Mom is a fall risk with her Parkinson's. But they did just have a huge rent increase.

My mother is currently a resident at The Parkway Senior Living and most everything has been great for her at this facility so far. I would recommend this facility to others.

My biggest concern is, with my mom's colostomy bag, they only have 1 housekeeper who cleans all the rooms. She only cleans my mom's place every 2 weeks. For [removed] a month, I would expect weekly like it says they do, in the handbook. My daughter is helping to clean, change her colostomy bag, etc.When my mom first moved in there-a year ago, they said they would help with the colostomy bag, 3 months later, they said they wouldn't, so I had to figure it out.

I would recommend it, the staff is good with the residents. Meals are tasty, clean atmosphere and the Director is great. My dad is in memory care, so things do get lost/misplaced.

It's beautiful and the facilities are first rate. They haven't been able to coordinate laundry and cleaning schedule for my mom and so that is something we are working on .

I would recommend. The kitchen should vary the food a bit more. Overall, it's a positive experience but the residents all talk with each other about wanting to leave. They feel imprisoned. I don't think it's reflective of the community, just their situation.

I would recommend the facility. The only downfall is there is just one small elevator. Lots of residents have walkers, so it gets fairly crowded at times. For any place, I would recommend good communication with the staff regarding concerns that the residents or family might have. Having a tour/meeting to discuss everything available to the resident would be good.

The interior needs an update. However, people are very friendly and it's very clean. Besides needing an update- I think Montvale is a good place.

Based on what I currently know, I believe most homes in the area are receiving the same amount of retention and appreciation of well trained aides. Partly due to local and corporate management. The food is marginally better than my previous facility. They are going through some staffing issues, at all levels. They also no longer have a way to accept credit card payments.

The catheter management was not what we thought. Not sure if all techs are trained? We hosted Thanksgiving and a birthday party there. Staff very accommodating. Room we used for these 2 events was great. Father in law is Jewish. Can't mix meat and dairy. Seemed like not many choices for him. His taste is not the same, so he commented it was bland. But that just may be him. They offered us all cake one night and it was very good. And...the staff was great. Very friendly and approachable. The day he arrived staff was in lobby to greet and they had his name on a welcome sign. We sent the video to our family and everyone was impressed.

Facility is clean and well maintained. Staff is friendly and do not act put out when you ask them a question

The food is exceptional and the kitchen staff are accommodating and nice. The amenities that Vitalia offers are beyond any other facility that I toured. The Forenight infared camara in the residents rooms have alerted the staff immediately when my mother has fallen. It's been a game changer and so reassuring for our family. Sometimes the communication/questions gets lost and we don't get answers. That would be the only constructive criticism I would have with Vitalia. I'm sure that happens with most places though. The overall facility is very clean, inviting, beautifully decorated and welcoming. I feel that they could do I better job in my mom's room with cleaning. Even though my mom still refuses to participate in the activities, there are wonderful opportunities for her when she does. The nursing staff is exceptional. The head nurse is approachable and knowledgeable. The floor nurses are kind, compassionate and have attended to my mother's needs. Overall we are thrilled with our decision to place our mom in Vitalia.

Based on the experience we have had so far with Pinnacle Groves community, I would have to say I like the individuals who work there more than the community.

I can't say that we've been really happy or unhappy with the community, but my dad complains about the meals and the lack of grab bars in the shower. They seem to be really short staffed and have sometimes been out of basic food items.

The intake experience was exceptional. People are friendly, the facilities are new and clean. I would say that they've had some surfacing issues and as a result, haven't been able to deliver on all that they committed. However because it is so new, we expect these things to improve.