Turnaround Solutions

Generally fine. Some operational and staffing management issues and responses to requests have taken more than a single report or request. Then finally addressed. Management fine but trickle down actions slow. Facilities excellent. Restaurant service outstanding. Wellness care generally above average.responsive Management open to listen and quickly pass along concerns.

Friendly, helpful staff. Nice facility. Visit twice weekly and consistent care and experience. I would recommend them to others looking.

My Dad has been there about three months and he has loved it! He is very picky on food and I was very worried about that but he has really liked the meals! He loves having people to talk to as well and there is always activities so it keeps him more active. They have a workout facility which is equipped well for him to use. They also just remodeled it all and it looks FANTASTIC! Great place to live for him this far and staff has been great.

Very friendly, warm, want to be helpful. Care--inconsistent, need better oversight, better attention to detail; Communication among staff and between staff and family is improving since admission (when it seemed initially non-existent). Food--pretty tasty, wish they had more healthy options. Overall, not bad for a facility. Although Brookdale is not perfect (no place is), they have been responsive and made successful efforts to improve areas of concern and my husband is doing better there. I wanted to give them a chance to do better before reviewing them--and they have improved. For that, I'm grateful.

Based on the experience I have had so far, I would recommend this community to others but for not those who are in a wheelchair. It is not wheelchair friendly.

Our experience so far - The staff are very friendly and helpful and the quality of care seems good. However the food is inconsistent and the activities are just fine. As for value, all homes are way overpriced. The Kentridge seems to be one of the better ones for the price.

Montvale Estates had the best floor plan and storage closets out of the 5 facilities we toured. [name removed] died in September and was satisfied with Montvale until they lost their 5 star chef. Then she started complaining about the food They do need to hire a chef that considers the best and most nutritious foods for seniors.

It is a very nice place , people are very friendly. Unfortunately my mom has not been there very long and has been hospitalized several times- so not much experience. All the workers seem very friendly and professional. Community is clean.

I would say that you get out of it what you put into it. Get a place on the first floor if you can. The people are really great and the other residents are very welcoming. They're very overworked and understaffed but they're great at looking after everyone who needs them.

The staff was very good and friendly and they always kept the facility very clean.

Mom hates the food. She does have mild dementia, so her feedback is not spot on. All issues have been handled asap. She loves NAPS that does her care. The housekeeping is okay. I do go in and help. [Name removed], the recruiter, is very nice and the move in process was easy. They have one slow elevator. We are happy and mom is too. There are, I am sure, fancier places but for the price we are happy and most importantly mom is happy. She is clean, fed and is well taken care of. NAPS has done amazing things for her!

My loved one is currently a resident at Holiday The Cambridge and most everything has been great for him so far. As far as I can tell, it is a very nice facility for the money. I couldn't find any other place as nice for the same price. Based on the experience, I would recommend Holiday The Cambridge to others.

My mom is currently a resident at Vitalia Rockside and she is doing GREAT! She is very happy, with only a few bumps in service. The inside is great, however there are Geese outside that leave droppings all over. Especially on the Assisted Living community patio. Someone-janitorial perhaps needs to wash if off often so that the residents can enjoy the outside without having to dodge the droppings. From the front desk to the aides and nursing staff, the friendliness is great. Sometimes my mom says that the dinner isn't that good. Maybe dry. But for the most part, she likes it. Breakfast is always good. The activities are great. They always seem to have a well balanced list of things to do. The value for cost is good. They raised the rent to be able to keep employees, however it still is a problem... much like everywhere.

What we like the most about The Boulevard of St. Charles is just how easy everyone is to talk to. There are always a good array of options when it comes to the meals. Based on the experience we have had so far, we would recommend this community to other families.

I would recommend Vitalia Rockside to others. The housekeeping is good, except that the dining area is not cleaned enough. The meals are not set for older people all the time. They need more comfort food and not so much spicy food. My loved one is in independent living, so I'm not sure how communication with the family is.

We moved my 92-year-old mother into assisted living at Pinnacle Groves in Rogers, Arkansas in February 2024. Mom had been living independently in a two-bedroom apartment and needed some additional help. Of course, the transition from living on her own and being in a much smaller apartment took some adjustment on Mom's part. Getting older and depending on others is not easy. Overall, the process has been smooth. There were some bumps along the way as this is a newly built facility and they had a management changeover the same week she moved in. The management team has been very responsive whenever there were issues and worked to resolve them quickly. I would recommend this facility to others.

The main problems is food service, small portions or running out of advertised food. My main problem is getting work orders done. You put in a work order and you don't hear anything for days. When you inquire, they tell you that they are backed up. I am not sure if I would recommend The Fremont Senior Living to others, unless there was improvement.

I'm concerned about the pit bull currently residing there. Not only are the rooms not ideal size to accommodate a dog that size, but the owner has the staff caring for/walking the dog for her. That is a huge liability and danger to the staff and residents if something were to occur. I feel there should be a size limit for the animals allowed into that facility and a necessity that the owner be capable of caring for it on their own.

My loved one was previously a resident at The Parkway Senior Living and everything was very good about the experience. The staff was always very caring and professional. Based on our experience, I would recommend this facility to others.

Very friendly staff. More staff would be helpful especially at meal time. Seems folks in memory care need to be around more people who do not have memory issues to have better modeling. My mother in law needs more help and time during meals and that is not always available.