Turnaround Solutions

I wish there was a manager at night this really would make me feel more safe and secured. The housekeeping does a good job maintaining the community clean and my room. One thing that could make this place better would be for them to provide more variety of meals. At the moment i wouldn't recommend this place till some changes are made.

Big place ,people moving around , Place was kind of dark ,dull looking ,made me wonder why ,I know the place is older ,,price was about the going price for someone going for a small room and low assist needed

The Parkway Senior Living is a brand new facility. We have had our hiccups with invoices and billing. We are pleased with the people here. The staff hasn't dealt with anyone on long term care. I don't think they have experience with anyone like mom as far as her insurance goes. I don't think the staff are aware that has every insurance company has different requirements. Mom is the first one that has had long term care at this facility. I would like to see the staff be more knowledgeable on moms benefits with her long term care and with insurance policies in general. Overall so far I am pleased with this facility.

The food is just so-so They said that they were sending dinner up, but it never came up. I thought three meals a day were included but it's only two. I think they should have more opportunity for transportation to and from doctors appointments.

We didn't integrate very well, as far as an adequate care plan. We liked that they had tier levels of care, that's why we chose them, and we are on the highest level of care, but they aren't all trained to provide for the level of care. They do their own training here. They are a little understaffed as far as the nursing staff, and have been trying to hire a new nurse since before we moved in, and the caregivers aren't well trained. The food isn't great, she hasn't been happy with the food, and I haven't been impressed with it either. When I bring up the issues, they do make an effort to fix things. When we first came we didn't get an orientation package at all, we don't know who to ask for what. It's a pleasant environment, some of the staff have tried really hard to step up, but individuals can only do so much. In the first month I was there, I was physically there every single day to make sure things were done.

I toured here and I didn't love it. The Decor is old and depressing. It seems like the residents just sit around in their wheelchairs. The rooms have a hospital room feel, but that could be because they were using the furniture the community had to furnish the room that I looked at. It's hard to rate the value or the care services from what I looked at.

We toured this facility and then Legacy Senior Living. Legacy is hands down the nicer community. Walden Place had unhappy residents that happened to be complaining right as we toured which I am sure affected my opinion negatively. Legacy seemed like a fun neighborhood with lots going on. We honestly wanted to stay and hang out there! My suggestion is to tour all the facilities and to observe the friendliness of staff and satisfaction of current residents. A couple hundred dollars more per month is worth the nicer apartments, variety of menu items, and 24 hour staff on site to lead activities and secure the building. Both buildings were full in capacity so I am sure they both have pros to them but the initial impression spoke volumes to my family and I. Mom hasn't complained once at Legacy and for the first time in a long time, she enjoys hosting again.

The thing with the bigger facilities is that there is so much commotion going on, he would be caught up in all of this movement of people coming and going and circulating. I don't know how many patients they have but I couldn't help but be reminded of Grand Central Station.

holiday smallish rooms

don't think will look at this place at this time. maybe later

Not much in way of activities. Rooms are small.

Very nice

Liked facility a lot. Asked them to do assessment. The two levels of memory care is a big plus. Memory care units very nice, open spaces. Lower level memory care isn't behind locked doors; residents seem at same level as Mother; eat in main dining room. Studio rooms nice; provide eveything yourself - furniture, phone and cable. Fees at high end, but are all inclusive; no add ons for level of care. Two floors, with elevators - this is a negative. One-time fee $750 - lowest. About 23 miles from home.

very nice especailly liked the cottages

I was disappointed in the condition of the guest room. I am considering their smallest room for myself so I will have a place to live when I'm in Cedar Falls.

Parkway senior living has good points: food, and they keep the place pretty clean but lately the bad outweighs the good. They do not have enough staffing, especially at night and weekends. They do not provide their staff with the proper resources to do laundry i.e. stain remover, bounce sheets to get static out of clothes. They also distribute medicine at their convenience rather than when is is actually prescribed by the doctor. For example, protonics is supposed to be given 30 minutes to an hour before eating--they give it with all the other pills during eating as that is easier for the staff. The biggest problem however is not enough staff to care for patients--especially memory care patients at nights and on weekends. This week there were several times that only one person took care of 27 people at night. Often, they only have 2 staff.

We chose Carriage Court because it offered twice as much space for less money than the other facilities we looked at. There is a noticeable decline in weekend employees, as I am sure they are hard to find. The meals were a disappointment at the beginning (3 months ago), but seem to be improving slightly now. Unfortunately, several key employees have been gone, ie the beautician and chauffeur, and the Executive Director has just changed, so continuity of care is not what we anticipated. If they can improve on "response time" to nursing requests, my review will improve.

We put my grandmother here a few years ago. It seemed very promising and looked like it would make this a fairly comfortable adjustment for her. It started out a good place to live. After multiple employee turnovers and lots of miscommunication, it has proven otherwise. Lots of empty promises were made to us. And the cost for this place is astronomical considering what they get (her rates have nearly doubled since moving in. She now pays over 5k! a month for a 1 br apartment) The med staff are friendly and try to help the residents as much as they can but they seem to be understaffed. The food is mediocre. The community of people has been good for her but the management dont seem to care if the residents are unhappy or dissatisfied. The amenities that they used to receive have become less and less since they opened.

My mother was a resident for 6 months, and then passed away. Most of the experience was fine. As most care offered , it depended on the care giver assigned to her for the day. Some staff was exceptional some were not giving the care she needed. I was there to check on her daily, and was her advocate to the end. Managers were not as accountable as they could have been. When my mom passed away, some staff were kind and caring, others avoided us. After paying them over $30,000 in rent and care expenses we did not receive a sympathy card, flowers, or acknowledgement from the company. Also, The facility is beautiful, she was the first resident in her apartment, but it sometimes took days to have structural issues fixed ( due to a plumbing issue, she was not able to use her shower for 10 days). We are hoping things have improved since my mother’s stay in ‘ The Boulevard ‘ facility in St. Charles, Missouri.

A beautiful facility. The meal options are great and food is pretty good. The very unfriendly weekday frontdesk girl doesn't belong in that position. The rest of the staff is friendly, but not experienced in the care of the aging. The 1st (& only) time they provided a ride to the doctor, they forgot my mom was there and left her for over 4 hours sitting there waiting. The activities are frequently cancelled or changed to new locations without notification. There is definitely a clique of women, and if you're unfortunate enough to have memory problems, they will make you miserable. My mom sat with 5 of them uninvited (at a table for 6) and that was used as an example of unacceptable behavior. (The other example was that it took "intervention" to make her quit in the middle of a wii bowling game to give a new resident priority to play. She was never given priority, and it took over a month when she was new before she was allowed to play!) Since memory problems and mild dementia is common in the aging, the staff needs training on what to expect and how to handle it without deeming it as resident's unacceptable behavior! There was nothing violent, only unfiltered verbal response including a "heLL" to these 2 incidents, but these were the reasons given as to why she needed to find a different facility within 30 days!