Turnaround Solutions

We picked this community, because my mom liked the new, fresh, clean environment. Nice, simple decorating. I would recommend The Madison

The memory care team does an amazing job helping their residents feel loved, valued and useful. Staff helps female residents do their hair, makeup and nails trying to allow them to maintain the routine they used to have. They insure that they have on clean clothing. Everything the staff does is done with the mindset of preserving the dignity of their residents. They treat them as members of their own family.

The staff that I have dealt with at Vitalia Rockside are very kind and helpful. The housekeeping is great and they're always on schedule for apartment cleanings. The food is okay, but some of it is too spicy and some of the sauces are too fancy for older people. They make the food that corporate approves, but should go more with recommendations from the people who live there. Overall, I would recommend this facility to family and friends.

My husband and I both love Hudson Grande. My very difficult mother in law who lives at HG is happy there... Which is a miracle in itself!! She finds the staff kind and competent. And she feels well cared for and above all very safe. I highly recommend HG. We visited many assisted living facilities in the region, met with staff, tasted food and observed senior activities. HG made the top of our list very quickly. We settled on HG because of the kindness of their staff, the care provided around the clock, the cleanliness of the place, and the quality of their meals. The staff really seem to take their jobs very seriously. It feels an attribute hard to find these days. Also, whenever we visit my mother in law, the staff remember our names... Wow. But above all that, my mother in law is very happy at HG, and she's a very difficult woman to satisfy. Thank you Hudson Grande for caring about your work and putting your tenants first!

My father-in-law was actually at Brookdale West County for a while and we all loved it there. The reason we had to move him out was just because of the cost. It was more than my mother in law was wanting to pay.

We came to Carriage Court in desperate need of a place for my mother to rest and recover after a series of events that left her increasingly weak and disoriented. She had had a stroke, and while in "rehab" -- which was NOT a pleasant experience for anyone -- she came down with COVID. Her ability to speak had already been affected by the stroke. COVID left her unable to walk. Carriage Court opened their doors to my mom when most places told us us no. And though she didn't stay there long -- the Lord called her home after only a couple of months -- the staff did everything they could to make her comfortable and give her what she needed. And in those last few days with mom, the outpouring of support and kindness from all the staff -- from management to kitchen staff -- was humbling. Good, kind hearts live and work at Carriage Court. I am grateful for our time there.

I think their heart is in the right place they were just understaffed, did not follow thru on their care promise on the weekend which we paid for, did not follow up on all the promises of getting mom out and about with others, did not take her to the dining room again due to staffing shortages. I found this very irritating because 1, I paid for this level of care and of they had told me they couldn't support this need I could have done it. In fairness we were only there 1 week. Mom got out of the hospital and due to care of her legs she got cellulitis. Mom was of sound mind, her and I both asked the NP to get her on Amoxicillin while they waited for the cultures which is the only way to keep her out of the hospital. they refused which led to her getting very ill and ending up in the hospital. Also because they were not doing any care on the weekend no one there realized she was sick until I came to visit her. they would bring her meals and take her last meal even though you could see she wasn't eating. had she been healthier or we had stayed longer I might have had a better experience. Bottom line, where ever you move your parents for assistance go check on them multiple times a day. The sales staff was great. the facilities and food were great. They appear to be committed. Before signing up check staffing, talk to other residents that need similar care or ask to talk to other families of those residents. Check on you loved one frequently. especially on weekends.

We toured The Boulevard of St. Charles during our search for Assisted Living for our loved one. This facility was great, so was the staff. However, the resident rooms were too small for us. Otherwise, everything was great!

When it comes to the meals prepared the quality of ok and with the dining service the younger staff are not well verses in serving meals. The food comes out sporadically and not at all once for a group dining together. The cost is scaled to the different levels of care. Based on the experience we have had so far with Vitalia Senior Residences, we would recommend them to other families.

First I would like to say thank you for everything that [name removed] with A Place for Mom did to get my Dad into a facility. It was so nice and he was very pleased with everyone and loved the food. Everyone was very accommodating, very caring and my Dad felt very comfortable there. The location was also perfect. I would absolutely recommend The Fremont to others.

My mother in law is currently a resident at The Fremont Senior Living in the Memory Care unit. I love the staff at this facility! They're very sweet and kind. One girl prayed with my mother in law, who was a Preacher's wife all of her life. They have a Chef who is amazing! The meals are very good! The facility is very clean and beautiful. The only downside is that there's not a whole lot of activities for them. They watch TV a lot. I would definitely recommend this facility to others, though!

From the moment we walked in it felt like home and people truly cared. Staff took a vested interest in my father in law and his needs and supported us as a family. We are kept updated with care and needs for my father in law. My father in law loves the food as do we when we visit and have meals with my father in law. The staff caters to his requests and provides healthy options. We attended one activity on the day of move in. It was great. I don't believe my father in law participated in many activities I would like to see the staff help him engage a bit more. We were new at exploring, assisted living, and what this meant for my father in law We had no idea what to expect financially and we're pleasantly surprised that he has a private studio apartment a very nice studio apartment three or more meals a day activity access, access to healthcare all for an extremely reasonable cost

Overall I have had a great experience at Castlewood Senior Living. It is a beautiful place to live. The facility is well kept, and the staff are helpful and caring.

Everyone is very friendly. They could use more staff is my only complaint. Servers and aides are limited and the kitchen runs out of the meals being served for everyone, so if you're not early for a meal and they run out, you end up with egg salad or chicken salad sandwich for option. Instead of a steak dinner for example. The meals are really really good but not completely consistent. And like I said, they run out quite a bit, so if you don't get to a table by the beginning of the meal window, you probably won't get served the planned meal and you'll have to settle for a simple sandwich. The housekeeping is good. The rooms and bathrooms are great! Very clean and new style. The place is very clean and all of the staff know and remember the residents and family by first name. I would highly recommend this facility to family and friends.

I know Dad seems to enjoy the contact and activities. I know he has also gained 15 pounds or so, which is good. I know he also enjoys the exercise classes and happy hours with entertainers. Based on the experience we have had so far, we would definitely recommend The Boulevard of St. Charles Senior Living to other families.

Vitalia was more expensive than we wanted to spend and didn't have a one bedroom available at the time we needed it. It was certainly in the running for us.

The staff at The Fremont provide Individualized care for my loved one. There is a great staffing ratio. Food quality and environment have made a huge difference in my loved one's health.

My family and loved one had a great experience at The Wellington. This is a very nice community. The staff are very detailed, and give lots of information to answer all of our questions. Anytime my loved one or family need something, they are willing to help. Overall, we would recommend the community to others for their loved ones.

We have had a great experience at The Westbury Senior Living. The staff have always been available for any questions we had about our loved one. They were helpful in understanding what my loved one might be going through. We would recommend the community to others for their loved ones.

All of the staff at Hudson Grande Senior Living are friendly and communicate well with our family. I would highly recommend them to other families looking for assisted living.