Trustwell Living

Was half as expensive as the facility I first had my mother in law at. Smaller facility which I liked. Appreciated the refundable deposit ... not offered at the previous more expensive place.

Very friendly, even when I'm walking with her in the hallway, the staff always makes a point to stop, call her by name & talk to us. She will live forever because they do take real good care of her (sometimes with dementia patients that is a struggle)

Bright rooms and physical therapy available. They really cared.

The staff are truly caring and really want to get to know your family member. They have been in contact with us multiple times and I can contact them when necessary. We have been truly impressed with the care that our Mom is receiving.

I can't say enough about how beautiful and welcoming this facility is. The personnel is caring and truly concerned with the best possible life for the residents. The activities are well thought out and there is a wide variety for all tastes. The coordination with local physical, occupational and speech therapists is a definite plus and have helped my mother immensely. There have been a few hiccups with the "onboarding" but all in all we have been very satisfied and happy with the care and facilities at Trustwell Mission Springs.

Mom often tells us how much she enjoys the meals, and it’s great to know they cater to dietary needs without compromising on taste. Most importantly, the level of care provided is outstanding. The staff genuinely cares about the residents, ensuring their medical, emotional, and social needs are met.

Very helpful, kind to us as family and client. Good to explain what could and couldn't be done by them because of Hospice regs. We asked plenty of questions and they found answers if they didn't know them. A Laundry item was only lost once even though labeled. I had taken pic beforehand of [name removed] clothes and bedding/towels. I showed them pic of what piece was missing and they found it w/in 2 days. I would recommend for families to do this in any facility, as well. I would also recommend that each family request a call if any client change from ordinary takes place. For example: if client tries to go outside and sets off alarm or starts to wander hallways instead of usual activity or starts sleeping on floor instead of bed, etc.

Overall they do a fantastic job. They were changing a lot of staff when my mom passed away. So I would tell them to check out and talk to some of the residents now residing there. There were quite a few that were pretty independent.

Staff is caring. They want what is best for the residents.

The Staff at Trustwell Senior Living is great and we would recommend this community to other families based on the experience we have had so far .

My loved one was only at Mansfield Place for six weeks but during that time I would recommend Trustwell Living at Mansfield Place to other families.

I would like to see more activities. The staff is friendly but I would like to see more interaction from them. Maybe that happens & I just haven't witnessed it. My friend's toilet hasn't been cleaned in over 2 weeks. I would most likely recommend this community to other families.

The staff at Clyde Gardens are very kind, patient and friendly. They care for the residents like they are family. My mom is well taken care of and loved.

They have had a lot of turn over which is hard for clients and staff. Overall Good. I think staff tried their best to provide good care to the people of Clyde Gardens. My father for the most part is satisfied with home. Story activities food are very important.

The categories with a 4 rating only reflect that most things can always work towards improvements. Based on the experience we have had so far, we would definitely recommend Trustwell Living at Terrebonna Place to other families

I would tell a friend: 1. I really like the residents as they all look out for each other. (2 of them told the nurse about my brother's toe but the nurse did nothing - she kept saying I'll call the doctor) 2. The 2 aides that take care of my brother during the day are wonderful and take great care of him and love home like a 'papa'. That would be [names removed] The night aides help themselves to the food/drinks I send to him for his afternoon snack which they take without asking. 3. They used to take people out for 'excursions' to like the zoo or animal retirement farms or museums but since the new administration people came the original wonderful nurse and the recreational aide as well as the amazing cook they had have all left. 5. The food is ok and the daytime aides are great about helping the residents but the food has gotten to be a diabetic nightmare since the original cook left. 6. I think they try but they in the admin area seem to blame others instead of accepting that things are falling apart due to their 'cutbacks' especially with the evening aides. The aides sit and chat or play on their phones more than check on the residents, play games or explore other things to do with the residents that don't go to bed at 7pm since that's when they put people to bed and then go sit in the living room and play on their phones or sleep themselves.

Clean and friendly with age appropriate activities. We picked this community because of the price and a very clean appearance like there landscaping mom likes to sit outside on a nice day as do other residents.

The staff is nice. Especially [names removed]. The caregivers are friendly, understanding and respectful. I wish there were more caregivers. There have been days the bed went unmade, and the bathroom is not kept as clean as I would like. For $[removed]+ a month, the bed should be made daily and the bathroom should be cleaned as often as needed. If it's daily, then clean it daily. That's why they need more caregivers.

Meals are what they are- they are balanced however the taste and quality..... I realize that it's not home cooking. Activities, there seems to be very little if any scheduled on weekends. I'm pretty sure that we are paying for a full month not a full month and pro-rated weekends because there are no activities. These residents deserve better than this and not be bored. We chose EP not because it was the cheapest, or most convenient. But, in our hearts it was a good fit.

The facility is very clean. The staff are very caring and supportive. They have been great with mom overall and she has had good interactions. From what I have seen and how mom has described the food, it is very good. Some activities are good, but some more variety would be helpful. It is on the more expensive side considering other facilities in the area.