Trustwell Living

While looking at other facilities, this location included the best care that was needed for my loved one. The staff is really helpful and informative. During the first interactions they let us know up front on needs that they were able to meet and other needs that they could possibly meet. They were very straight forward. There were a few hiccups when my loved one first moved in. There was a slight miscommunication between us and the staff. It was promised to us that my loved one could receive cable in his room, but come to find that it only works on the opposite side of the building. So it was a huge bummer to find out the day of my loved one’s move in. Overall, however, it has a higher level of care then most places that we have seen and everyone there is very passionate in what they are doing. Even the upper staff in the offices, the people that I spend a lot of time talking to always seem so helpful and happy to do it for you.

I'm a nurse so I know a good place when I see one. We were looking for a place for my grandmother when she needed to downsize and leave the farm. Everyone here is very friendly and treats her well. They also treat all of her family as an extension of their own

Urbana Place is a fun friendly atmosphere where they always put their residents first.

I love the friendliness of the staff. they are always willing to help. I've called ahead to let them know I was picking grandma up, they went to make sure she was ready.

This is a very nice community and my dad's probably one of the youngest residents at the age of 65. He like's his room and he was able to bring his own furniture so it feels more like home for him. They offer a lot of amenities for the resident should they want to take part as well as field trips for shopping and appointments. There is a nice courtyard to sit outside on and I would definitely recommed scheduling a tour here just to see the community first hand.

The staff are doing a great job. My mother in law is adjusting to living at this community. She has a nice apartment and has started making friends. She has started to participate in some of the daily activities and has even gone on some outings. She is not big on the food. When we toured we met with the director and they are very involved. This is a smaller community and I would recommend it.

My mother in law is content with living at this community. The staff seemed interested in helping with the adjustment process. The staff are friendly and helpful. They do offer some daily activities. The food is good and they take good care of the community.

I so appreciate the kindness and helpfulness that we have experienced. A wonderful place for my mother.

I am writing to your corporation about the above excellent relationship that we had with [Removed] at your Ohio, Westwood Place in Woodsfield. We {my Dad & I} were looking for a place which Dad could live and in finding the Westwood Place we had nothing but a 1st class excellent experience with [Removed] on the 2 times that we visited this location. Dad + I visited many other places to see if he would like them, but none of them appealed to Dad. But when we got to your Westwood Place it was nothing but a superlative experience the whole time with [Removed] being our host. [Removed] is the best-of-the Best hostess and a very valuable asset to this facility in Woodsfield, Ohio.

When my husband and I walked into Ridgeview we liked it. After meeting the people, and touring the area (Memory Care for my Mom) we still had a good feeling about it. Now, Mom has been there for almost 2 months. Overall everything is great. As the caregivers get to know Mom, things for her and them get easier. I will say it is clean, friendly and they have lots of activities for people. They welcome us if we eat a meal with mom. So happy we found this place.

My mom and I toured with [Removed]. My mom was having a bad morning, but in a few short minutes, she had Mom laughing and joking. She is so personable, and so good with the older set. Everyone we met at the facility was very friendly, and seemed to genuinely enjoy the residents. A very welcoming place!

Mom loved her respite stay at this community. The staff seemed nice and excited to help. The food was good and they offer good portions. The community is clean and reminds me of a high class hotel. They do offer some daily activities. This community does not accept medicaid and they are not trained to care for memory care residents. I would recommend this community for a respite stay.

My mother is adjusting well since her move to Cherryvale Place. The place is quite clean and well organized. They have a large variety of activities and keep her busy. The food is good as well. It has been a good experience for us so far.

I feel that we have found a great place for my Mom, [removed]. The staff is always willing to work with me to make Mom comfortable. The staff always goes above and beyond to resolve my issues that come up with Mom

We really like the staff at Russ Place. They are friendly and encourage mom to participate in some of the daily activities. She seems to like the food and they keep the community very clean. I have already recommended this community.

Since I moved in, things are going great. I am getting stronger. I love the food that is provided here, it is very tasty. I have joined activities and made many new friends. We are going to a movie next week. So far, my favorite activity is the bean bag baseball.

The place is very clean and people are very polite. Very satisfied with the care given my mother.

Good place and good people.

Mom is doing well at the Charleston. I am pleased with the care she is receiving. The people are very friendly and helpful. My only negative comment is that on a few occasions she has waited almost an hour for her meal to be served and it has been cold. That being said, I am happy with the care and sleep easy at night knowing she is safe and well cared for.

I am very happy with my decision to chose The Charleston Senior Community for my father. The place is kept clean at all times. The staff is very friendly and accommodating. The meals are very good. They are cooked by a chef and the dining room is set up very fancy. The place looks and feels like a fancy hotel. I have already recommended them to friends and will continue to do so.