Trustwell Living

Russ Place always has great activities for my grandfather. He loves playing bingo, exercising and bible study.

I was called within hours of the referral and the person I spoke to was great in listening to all our needs and answering all my questions. We weren't able to make a connection with touring the facility on the same day because I couldn't come until later in the evening but I let her know that I would figure out my schedule and call her back.

As a nurse, it's great to know that Mom is safe, living life at her best with the assistance of such kind and caring staff. She rests easier and we do, too! We have no regrets in Mom's decision to live at Urbana Place!

My mother has been here for going on three years. Since her arrival her condition has changed dramatically. I have been very happy with the flexibility the Urbana Place has provided for her and the understanding shown to her by the caregivers. Oftentimes I feel they treat her more like family than they do a resident.

My mother was here several years ago and had excellent care! Now my mother in law lives here and once again, she's receiving superior care. The staff are all wonderful and do everything possible to make this a great place to live.

My mother has been here for 4 years and prior to moving in we looked at 4 other care facilities. She picked this location over all the others even though one was closer to my home.

Brought mom over [Removed] and it was a great experience. Everyone is amazing. Haven't met one person we are not happy with! Originally she moved in with my stepfather who passed away in March and the community handled that situation top notch. We well satisfied at urbana place and we feel like she is getting the best care possible! Everyone needs a raise

The service and the staff was excellent!

The dedicated staff and management are top notch, The staff care for their residents like they are their own family. Urbana Place is and always will be my number one choice for long term care.

Well my wife’s grandma lives here. She seems very comfortable here. Nice people that work here. Very helpful I know she came from Hawks Ridge and was very unhappy there. She has been here for sometime and loves the intimate setting.

My 98 year old grandmother lives here and my favorite part is the family like atmosphere here its like a little community – I love it.

Just got back from visiting my parents on a Saturday. Two of the main staff were there putting out cookies and coffee as they prepared for those who would watch the game or just come out of their rooms to visit. They didn't have to be there but there they were - making sure everyone was taken care of. That's what family does and thats who they are - a group of people who take care of the clients as well as each other. I feel so special every time I walk into River Run and so do my parents. Not only do they feel at home but I feel like that as well. This place is so awesome. I do not know what I would do without River Run Place.

Clean, not too big, they seem to have a good program and know & care about the residents. They do not take Medicaid at any point.

Was given may choose to pick from and was pleased with the first one that emailed me back. My Dad has been there for over a month now at Cherryvale Place and is extremely happy there as well as my sister and I no longer have to worry about him being alone and falling.

I'm really glad my mother is here. She requires a lot of care and the staff at Plum Creek is really on top of it. The food is as good as can be expected and even though it is kind of pricey it is definitely worth it and I am happy my mother is happy. I would definitely recommend for a loved one or family member.

Oak Creek Place is a really nice community that definitely caters to my mom’s needs. They’re so attentive and anytime she needs someone, she presses a button and they’re there immediately. Her room is large, bigger than any other community I had toured when I was initially looking for a home for her. The food is warm and even though my mom can be fussy, she really enjoys mealtime. They keep things clean and looking nice and they have plenty of activities to keep everyone involved like daily exercise, bingo, and movie nights. The other residents there really made this transition for her a lot easier because of how warm and welcoming they are. The only complaint I really have is that asking the staff to do certain things, such as cleaning or fixing, can be difficult and doesn’t always get taken care of right away. Other than that, though, I would recommend this place because you really get what you pay for.

I recently had the pleasure of taking a tour of Russ Place. We have been searching for a community for my grandmother and had been hesitant about moving her from her home. After the tour we were no longer hesitating, but EXCITED about the my grandmother's move in. We moved her in within a month and have been extremely pleased with the wonderful hands on staff and all of the activities. My grandmother was not as social as she use to be, but after the move she began to joint in with the numerous activities they have. She now plays bingo, watches movies with other residents, does puzzles, and makes laps around the community with the Walking Club. I know this was the right decision for my grandmother and our family. I defiantly recommend Russ Place!

The care from this community is very good. The staff is good with communicating with me.My mom does enjoy the menu and the variety of meals that are offered. They offer activities for my mom to participate with the other residents.I know my mom is happy at this community and she is getting great care. I would recommend this community to others for good care and good value.

It was a good move for mom and she is settling in at the Oakley Place. It is a clean and well-kept community. The atmosphere is warm and inviting. They are very welcoming to our family members when we come to visit. The staff is very friendly and attentive to my mom's care needs. The staff is easy to communicate any questions or concerns regarding my mom's needs. They offer various activities for the residents and even though my mom prefers to do her own thing, they still let her know what is going on and encourage her to join in if she wants to. outside there is a nicely landscaped courtyard and walking area. I really like the care they are providing for my mom.

After signing contract for the studio, my Mom is eating meals and interacting within the community on a limited basic at this time. Delete second sentence. Third sentence, change ending to "meals are very good." Change 7th sentence to "Although Astor Place allows pets and my Mom initially wanted to bring her dog, she will not be doing so. It was great the option was made available." Add to end. Once my Mom moves in, I will feel that she is safe, that being 2,000 miles away, that I am sure she will be safe, happy, cared for in a caring and professional manner and very importantly that any issues I will hear about it from staff immediately. I can't say enough good about Astor Place and highly recommend Astor Place for seniors who need a safe place to go to when needed.