Trustwell Living

The staff are very friendly and congenial, they have been very attentive to the needs we have brought up, maybe regarding communication with her medications. Even during the covid pandemic time we were able to come in and help set up our loved ones room. The nurses to the administration all the way down to the maintenance team have all been very helpful and kind. Our mother seems to really be enjoying the meals, and is also satisfied with the activities. From what she tells us and from what we are able to see, it seems like they have good activities everyday. We also think the value for cost is about spot on compared to other communities.

Highlander was very accommodating, personnel was very friendly. Highlander made the transition from home to assisted living smooth.

My mom has been a resident here for three years. She loves her little 1-bedroom apartment. Perfect for her in size and a great view of the woods and her bird feeders. Everyone has always been so nice and accommodating. They always have listened to any concerns!

Highlander was very accommodating, personnel was very friendly. Highlander made the transition from home to assisted living smooth.

My mom has been a resident here for 3 years. She loves her little 1 bedroom apt. Perfect for her in size and a great view of the woods, and her bird feeders. Everyone has always been so nice and accommodating. They always have listened to any concerns!

Our family did a virtual tour and our experience was awesome, we were extremely impressed with the Fairfield Place community. However, due to a family accident our loved one had to move to another community closer to other family members who would have access to her.

Staff treated our family member with respect. They took good care of her, as well as communicated with family. Love how they allow pets. Nice environment

I can’t say enough about Westwood Place...they went above and beyond to care for my Dad. [name removed] and [name removed] are top-notch, they always kept me informed (I live out of state) and were there to answer all my questions and concerns and help Dad to stay connected to me And they even made sure he always had his favorite snacks and Dr Pepper! If you’re looking for a place to help care for anyone you love, I highly recommend Westwood Place!!!

[name removed] was very good about following up. After considering options, we feel we can live in an independent care facility for the time being, which they don't offer.

The community charges month to month and there is not a big downpayment that you have to pay. The activities are geared to the residence likes. The community is neat and clean and the staff is very friendly. I would recommend this community to others.

Fairfield Place staff and care giving, feels like family. I wish my Aunt was able to come to this facility a long time ago. She just wouldn’t leave her home. Since she arrived in [date removed], she has been truly taken care of. Mentally and Physically. She looks so good. The staff is awesome! They treat all the residents like their family. Fairfield Place is a family of Love and Respect. Big shout out to the social worker and admission coordinator . The love they have for what they do, each and everyday, it shines! I do not have to worry about my Aunt at all anymore. She safe and the atmosphere is grand. Thank you all!!!! If you have to place your love one in an assistant living facility, I encourage you to check out Fairfield Place. It’s truly a home away from home.

I moved my loved one into Fairfield Place early in 2021. The facility was so inviting. I felt that my loved one would be cared for and Loved as I had taken care of her. But she needed more help than I could provide. I did an inquiry on "A Place for Mom" and I received a call from Fairfield Place immediately. I was told about the facility and what they had to offer but also she listened to my concerns and needs. She invited me to the facility to take a tour. Oh MY goodness I was so impressed with Fairfield Place and the welcoming from all employees with the facility. I knew that my loved one wasn't going to be a number but a resident. Fairfield Place is small only 42 residents. The care that was provided to me and my loved one was over the top. My loved one has since passed away, but while she was living at Fairfield Place I can say she was loved and cared for. I feel that I have made long lasting friends.

I moved my mom who has short term memory issues to Fairfield Place in [date removed]. At the time she was depressed from being isolated and also was struggling with inconsistent blood sugar levels. My mom is very social, so being alone was really taking a toll on her well-being. Shortly after moving into Fairfield Place, COVID-19 struck the facility and my mom contracted the virus. The Community Relations Manager and the on-staff Nurse kicked right into gear and made sure my mom was properly cared for. They arranged for her rehabilitation and recovery and she began to bounce back quickly. I can honestly say that the care that she receives from the staff has brought my mom back to life. She’s laughing and joking again and her mobility is even improving. She’s never in her apartment because they have so many activities and opportunities for her to engage. The facility is always clean and well managed. I believe my mom’s years have been extended because of the Fairfield Place family.

I have had the best experience at Fairfield Place. It is a nice, warm family environment that is very inviting. The staff is second to none. I would recommend Fairfield Place to everyone!

Everyone hear is so friendly - they make you feel like family and mom is so well cared for in a worry free environment

I think it's super easy. They're very friendly. It seems like a great place, and my family members love it there. We have no complaints so far. It's very clean. There's no typical nursing home smell. Everything just looks clean, and there are no dishes lying around or things like that.

I couldn't say enough nice thins about them. The only ting is I havent ben able ot go into my lveod ones' room fo ra year, prior tot hait was great. The food was very good. I would like to see more vegetables though. She is being well taken care of, and I have had no qualms about recommending them. I do so wholeheartedly becasue verybody who wokrs ther etreats them with respect and care and true kindness. We toured some othe places, and one of htem had dementia patients just locked down in a smaller area and was very dark and drear.y. Nobody was interacting with them. Here, someboyd is alwyas walking by and pattin gmy loved one on the back, calling him by name, and asking him how he's doing today, and asking if he wants to come sit and do something with them. I feel like they're very caring. If I had to do it all over again, I would go there again.

We chose Fairfield Place because it was s smaller community and close to our home. The room sizes here were nice. Overall it was a good experience, she really liked being here and I would recommend them to others looking.

I have lived here for almost a year. I love the staff and the activities set up for us. I couldn't be happier!

My kids chose Bickford of Springfield because they have a 24 hour around the clock nurse here. I feel that the room sizes are adequate. I enjoy the meals provided, it is good quality food. I do think that we could use more activities. Overall, I would recommend.