Trinity Health Senior Communities

Incredibly beautiful and modern rehabilitation home. Incredibly lazy and ignorant staff. I guess these folks that work here (and I use the term work extremely lightly) feel that the great decor make up for having to actually take care of people. I seriously cannot understand how anyone can fail this miserably when lives are at stake. My advice ....Go to the far western suburbs for care of your loved ones. The further west, the better. The state needs to shut this place down.

If you think you will get care and recover in this place, think again! I still have nightmares over my lack of care and compassion. I was totally helpless a after undergoing painful surgery for a severely broken ankle was unable to move. I had to rely on the care of so called nurses and aids who never cared when I rang the bell. They could be heard laughing on their cell phones or playing games. It was a ghost town at night not a soul to be seen. Imagine the helpless feeling of needing to use the bathroom, ringing the buzzer repeatedly with no response . Imagine the indignity of sitting in your own urine for hours at a time! My family complained to the director of the facility but no one gave a damn. Ended up hiring very expensive private duty nurses. Get the picture folks??

My mother was here for a couple weeks in Jan 2019 after a critical illness, The PT and OT were wonderful and I would recommend them however, the nursing staff and care at this facility is awful. My mother fell in the bathroom on the second day she was there. Hit her head and hurt her back. My mother's caregiver was there at the time. Two aids rushed in, didn't check to see if she was bleeding, had broken bones etc. picked her up and put her in a wheelchair. Left the room. Nurse came in sometime later, again, didn't check on my mom just told our caregiver she needed to file a report. Long story short, despite assurances from the "on call nursing supervisor" that protocol required regular and frequent neurological testing in the first several hours after a fall, NO ONE came into my mother's room except to bring her a Tylenol requested by our caregiver and to bring her nighttime meds. I've been promised numerous times by many staff at Marycrest that they would call and discuss what happened. 1 1/2 months later, I just received a call from the Director of nursing, stating that they followed protocol according to the report. How can you conduct frequent neurological tests without coming into my moms room for 8 hrs except for meds? Do not send your loved one here! Do not be fooled by the beautiful decor. BTW my mother has recovered from her fall and is back home despite the terrible care at Marycrest.

The people here seem like they don't care about the patients. They don't want to hear complaints. They don't want to supervise. The let the assistants do anything they want to do. They talk on the phone and ignore patients. It's not what I expected when I brought my dad here for rehab, and I would not come back again. Thank goodness what he had wasn't serious and we didn't have to stay long. It was upsetting to see how people were treated, and I don't know how my dad would have done if family members weren't here CONSTANTLY. I don't know how they get a five star rating.

This place deserves no stars. Your loved will not receive quality care, Nobody will answer their call light. At night, staff will go out in their cars and be gone for hours. And the worst part nobody cares! Not even management or clinical coordinator! Nursing and aides are rude and unprofessional. You’ve been warned

My dad stayed in Bellbrook for 4 days and is now in the hospital fighting for his life! This is a horrible rehab facility and I would never let anyone you love stay there! They are not capable of taking care of someone in their best interest!!! They should be closed down!!!!!

This looks like a beautiful hotel, but my experience there was not beautiful. Not enough care, not enough people in the dining room, no one to talk to if you had complaints, no supervisors that I could see. You need more people. We should not have to wait so long for everything. I hope I don't have to go to rehab again but if I do, it won't be here.

My mom ended up going here about a month ago for rehab after her hip replacement surgery. She fractured her hip, so the surgery was not planned and she had no prior education about the rehab and there was a level of fear because all was unknown. When she was being discharged from the hospital, this was the only facility in the area with beds available, and I now understand why. I honestly wouldn't send a dead body to this facility! When she arrived, they had no idea how to get her out of the car. We were told there would be a physical therapist there to help her out, and this did not happen. It was a nursing assistant and they did not know how to move a hip patient. They told my mom to cross her legs to help her get out of the car. That is the first thing the physician tells you NOT to do for 6 to 8 weeks. It could dislocate your hip. She was admitted on a Saturday, so they said on Monday the therapists would educate them on proper handling and movement for her....that was two days away!!! So, of course we couldn't leave her because one of their workers could have screwed up her surgery! How are you a rehab facility and your caregivers don't know how to handle the patients! Then when she was put in her bed, it was broken. It slanted to the side. The assistant was trying to fix it with her in the bed, and jostled it side to side, causing her a large amount of pain and almost rolling her out of the bed! We had to tell them to get her out of the bed before they kept messing with it. They also messed up here medications. While in the hospital she was started on meds for a cardiac issue. The nurse told my mom that she had received the med when she didn't, and we were proven right when they counted the meds! They charted a med and didn't give it! It's not like this was a vitamin. And then when we were arguing with the RN that my mom didn't get it, she said ok, here, take another. What? This is a medication that drops your blood pressure. We sent my mom there so she wouldn't have to worry about taking her meds because she was on narcotics. Because the nurses charted they gave it, even though we knew they didn't, my mom began doubting herself and wasn't sure. So either way, major med error on their end. The nurses weren't even competent to give safe care! They didn't follow the steps for administering medication appropriately. That med should not have been charted until she received it. They were short staffed and the nurse charted she gave it with the intention of going in there, got sidetracked and never administered the med. Also, when my mom wanted her pain meds, it always took 1/2 hour to over an hour to get them. Call light response time was very slow. We had to stay with her 24/7 to make sure they didn't hurt her. The food was awful and very limited. My mom has kidney disease and they couldn't accommodate her nutritionally. Unfortunately we ended up stuck there for three days and it was unpleasant. The place is also not clean. It appeared it when we got there, but no one came in over the time we were there to clean anything. There was candy and dirty kleenexes on the couch and carpet in the living area the entire time we were there. None of the staff even bothered to pick it up when they saw it. The huge dust balls in my mom's room after theee days was ridiculous. Overall the staff was pleasant, but that doesn't matter when the care is incompetent. Also, when I wanted to talk to the director of nursing about the medication error, she wouldn't come out to talk to me. She just told the nurse to give another pill because my mom was oriented x3. I did go to the director of the facility, and he was very nice and upset about all that occurred. They helped us to get everything in order to go home. I actually feel bad for him that the whole place needs to be cleared out and start over. Physical therapy may be good there, but that is only an hour a day. The rest of the time you have to rely on nursing and ancillary staff and they were inept! I understand short staffing, but this went beyond that. I feel bad for anyone in that facility that doesn't have an advocate checking on them regularly. It was honestly pathetic and scary.

Mom was placed here after release from the hospital after Invasive surgery and her surgeon believed some initial wound care by an RN would be helpful. We were all advised she'd be in rehab for 5-6 days to assist with the wound care and some basics to assist her post surgery, when we questioned her inbound paperwork stating she'd be there for 6 weeks we were told not to worry about that, it was standard dating... Well, believe it, they kept my Mom there for 8 weeks. She only saw the doctor the first morning she was there, never again, not even at release. This even after requests to see the doctor went unanswered as infections set into her wounds after inadequate bandage replacement and general wound cleaning practices. Care was to be provided daily, but she had bandages that remained unchanged for 3-5 days. She could not heal, and after multiple infections, she had to have additional surgery to remove the now dead tissues. This should have never happened, Mom has always healed well and this issue was likely caused by the inadequate care provided here - but no one can say for certain. The outward appearance of this location looked nice, but the care provided the patients was terrible. Mom was not allowed to shower without a caregiver's assistance, this only came 4 times during her 8 week stay. Also, to fit the showers in, the staff began showering the patients at 4:30 a.m., which seems crazy. This could only be linked to the understaffing of the facility, or the lack of them wanting to aid the patients in the first place. Room cleaning was also lacking, floors were only mopped twice in eight weeks. Bedding was only replaced twice during her stay. Toilet paper was also hard to get more of as it ran out - this was just weird in my humble opinion. Prior to my Mom's release someone got ahold of her purse since the drawer in her room could not be locked. She lost her cash, and we had to take the steps of replacing all of her now compromised credit cards. The management did insist that a police report be filed and the monies were replaced by the facility... Still, a terrible experience. The food quality was poor and extremely light. If a little more food was requested, it never came except to those patients which were deemed favorites by the staff while others were told that the staff had no time to get it or that they were simply out of food. The general floor support staff also had those that attempted to intimidate the patients, which is terrible. My Mom is not easily intimidated at all, but for those that were, this was terrible - and who needs this in a place where patients are in varying needs and are simply trying to get better? The only good thing at this facility was the physical therapy staff. Billing of the insurance was terrible, many, many items were billed that never was provided. Mom's eventual release only came after her insurance said they'd no longer cover her costs. She was doing fine for herself weeks, all things considered, before her release - making the timing of her release very suspect that it was done only after her insurance company was successfully tapped out. In summary, the physical therapy staff was good, the doctor on staff was uncaring, never left her office and rubber stamped whatever docs she needed to before she returned to the hospital each day. The medical/care staff was poor mixed with a couple of individuals that were good but could not possibly keep up. The management staff we dealt with seemed very fair, but there was a complete disconnect between them and the medical/care staff that was glaringly obvious. We simply wanted a clean, caring facility to help Mom, just the basics for the first days when wound care was required, nothing fussy... It just was not provided. All and all, there is no way I could ever recommend this location - just far too many wrongs to the few rights. Also, I could never recommend a place that my Mom voiced that she felt more like an inmate than a patient. We felt terrible for the patients that were too sick to tell their loved ones how they were treated.

St.Pauls/ St.Joseph Health Systems is a horrible place to have your loved one. Lately, St.Pauls is running more commercials about "because We Care". Talking to residents who live at St.Pauls this is not true. Someone had fallen and the nurse came in to give the resident her medication. Instead of helping the resident get up she started to give her the medication. Why because they don't have time to care for the resident. They staff according how much money the directors can put in their pocket. The food is horrible. They serve hamburgers and corn beef that might as well be a piece of leather. Not to easy to eat if you have dentures. All the vegetables are roasted or raw. The soup is always salty. They run out of food everyday. The toaster breaks it is not replaced. The griddle brakes and is not replaced. The coffee pot breaks and is not fixed in a timely manner. There is a menu outside the vineyard that is so out of date. Looks good to a potential resident! All of the above issues have been brought to the executive directors attention many many times. If you want to hear from more residents attend Assisted Living Coffee Hour at 10am the last Tuesday of the month. Located in the 2East Living Room. Lastly, the resident is given a pendant to press if they need assistance. Nine times out of ten it takes 20 , 30 or not at all to respond to your need. This is the reality at St.Pauls. I hope this review helps your decision.

First, people that work there has a attitude that they shouldn't be around Seniors!! 2-nd They are so uneducated that they shouldn't have these positions ( ask for there degrees) wich lead to not knowing how to be around seniors ( ask about directors friend that got Her that job) She is a bus stop way at Fraser villa! 3-rd Sales that's all it matters.When I say sales( I mean ask Jenn how many cars she got out of her move-in bonus and forced evictions based on the move in money game). The best way to find out how is living there...is when you have no other choice...

This place is a garbage dump. Any son that would leave their parent or loved one in this place should be commited. I've been in way nicer trailers.

Better watch this place as they have changed their name to St. Joseph a Trinity Health Service. They are under state investigation. Not a good place at all. My mom had cuts and bruises on most of her body. We were not able to move her (and I did try) because her health had gone down and nobody wanted to take someone in such bad shape. We put her in hospice and this place would not do what hospice had asked them to do to make her comfortable and pain free. Between my family and myself we were there 24/7 so make sure she was taken care of. Please don't take your loved on there!!!

This is the worst place ive ever lived managment is snooty and never takes care of your problems i wouldnt ever live here again.They also raise the lot rent every year its rediculous. Please dont waste your time or money with this place you will be very disapointed.

My mother has been there since it opened. I will admit the care has gone down hill. How clean they keep the room also gone down hill as has the food they are fed. Right now there is a thief there that is taking jewelry. Three ladies have had there wedding rings taken, my mother being one of them. They don't seem to be taking it serious and seems like a cover-up. I have report this to the police and state of Michigan. The staff work double and triple shifts to cover for the shortage. I am thinking of moving her to a different facility.