Trinity Health Senior Communities

I dont even know where to start. There is just a lack of compassion and care here. They need training. They need supervisors. They don't have either of these things. These are human beings. These are our parents. Think about if you would want your parents treated like this.

Food quality is on the bottom of the scale. I've called for clarification and updates with no reply. I've have been promised follow up on questions and never happened. My mom was told by staff she was going home on a Friday and they made her stay till Tuesday. No reason for the change provided. Overall very poor communication.

Loved this place for mom. When she quickly declined, they were clueless. Egocentric admiratitor was the worst. Made a very difficult time much worse, unnecessary. Ran into MANY families with same experiences.

My mother was a resident in the Independent section of the facility. For the most part, things were fine until my mother started having medical problems. From the onset of those issues, the care she rec'd there was horrible. She was hospitalized and then returned to the nursing care/rehab section until she was deemed well enough and could return back to her independent living apt. Funny how she needed the most allowed Medicare billable days. She had an allergic reaction while she was in nursing care- a reaction to the laundry detergent used for the bed sheets and was living in the hell of a thousand itches- a full body rash while trying to recover from her recent hospitalization. It took the staff a WEEK to figure it out. It was someone high up in management who immediately knew what the issue was - so apparently this had happened before, but the staff apparently had no knowledge of this. My siblings and I live out of town and had medical power of attorney. We asked that they contact one of us in the evenings so that we could know how she was progressing- we never got the promised call backs. The staff- one manager specifically, was nasty when we started asking questions about things that were and were not happening with my mother's care. This person was very young and obviously had had no training / prior experience, either that or she was just really horrible at her job. She lacked professionalism, people skills and common decency. I looked her up on social media and found dozens and dozens of photos of her drinking/partying, it appeared to be her only hobby. I can only guess that she got her job through nepotism. I would not send my worst enemy to this facility, much less someone I loved. It disgusts me even more that the facility is named after a saint. There was nothing Christian about the care she was given and how my family was treated. I would give no stars, but the lowest I could give was one star.

The facility cancelled my appointment and never called for follow-up. Poor business!

I was in Mary crest Nursing Home in Livonia Michigan for one month. Because of their lack of care I was put on a wound vac and it weakened the muscles in my lower back. I remember ringing the buzzer again and again and nobody ever came and I yelled to them that I had just had back surgery and I was not able to get myself up off the bed unassisted but that fell on deaf ears. My room was kitty corner from the nurse's station and I could hear them laughing and joking around they just totally ignored me. It was a dreadful experience being in there they were extremely rude people. And a year-and-a-half after I left there I get a call from a collection agency saying my insurance did not pay well again they feel they're also because I did not even have that kind of insurance my insurance I paid that right when I left there. Run do not walk from this place

The tour guide was very nice and informative about their meal plans and all the activities they had available. The community felt like a motel setting. It was up-kept and fairly organized. I however, didn't like that the residents would have to go outside from one building to another. This included getting their laundry done, going to activities, and trying to go to other common areas. I didn't like how the set up was.

St. PAULS Assisted living does not staff according to your loved ones needs. They have one LPN and 2 CNA's for 47 residents! What happens if your loved one falls or if someone has to go to the hospital or if someone returns from the hospital? What then? You quessed it, the 40 plus residents have to all wait for their medications or the above have to wait. If you happen to press your pendant for assistance in Assisted living good luck! The response time for assistance may be 30 min to an one hour! Or may not respond at all. We have brought this issue to the director of the facility and nothing ever changes. St.Pauls should be ashamed to call themselves faith based business.

I want to educate people on not to abuse your loved ones by taking them at that horrible place, where they promise a lot... but ones they get you in all they care as a management is money and numbers..! No one deserves to be treated as a convicted person at the end of your life .. they deserve respect and dignity which there don't exist... and by the way is ok to smoke out in the rain or cold (not allowed even on parking lot) as a respected senior or a military men/women..,but they offer happy hour to combine with there heavy medication way to Go on being safe..

This is a very bad retirement home. I did not like anything about it.

Our family was trying to set up an appointment and the lady we spoke with was extremely nasty, rude, and very abrupt and wondering why we were even calling to schedule an appointment. She said there was no room available anyway, so we did not bother scheduling a tour. However a few weeks later she called us back and almost was to apologetic and talked about all the rooms that were available. Awful first impression.

Both of my 87 yr old parents sent here after being St Marys hospital. A complete nightmare to put it mild. They were both neglected from the time they got there. Aides extremely rough, rude and humiliating care if that's considered care. Definitely do NOT take loved ones there. Neglect is abuse. Both parents passed within weeks after being there. Luckily dad was sent back to hospital with severe dehydration and I removed my mom and took her home. Unfortunately it was too late.

I just moved mom out of Villa Marie. After two years of living there because of the current management team. [Name removed], the current resident manager there now is very difficult to work with and most residents are intimidated by her. Very slow to react to situations needing urgent attention. She communicates by email and will not give out her mobile phone number like her predecessor. If you have something urgent, good luck. The food being served is not the same food that was served when mom initially moved in. Low nutritional value and very inexpensive to make and low quality. Staff members that quit or were fired by management have not been replaced. The rooms are only cleaned every other week and it is not thorough cleaning. The rooms are filthy. If you question anything they do or give feedback, you are immediately targeted. My mother was given a “lease violation” for running into [name removed] with her walker. My mother is 92 and uses a walker for mobility. [Name removed] is a kitchen staff worker who thinks she is in charge most of the time. Very condescending and if she doesn’t like you will create a story about a resident so that they will get a lease violation. 3 lease violations and you have to move out. This has been a common occurrence since residents have been targeted for removal. Many residents are moving out because of this staff member. After finding out from current residents that there were 12 covid cases at Villa Marie, I had to call and ask management point blank, are there any cases. I was told they were not aware of any. This was approximately [date removed] after the entire world new what this virus could do. After I told them that residents told me specifically who had the virus than a letter was sent out to everyone stating that some residents did have the virus. Poor management. If you love your family member, steer clear of this place. Yes, the monthly rates are low but as [name removed] would say, “You get what you pay for, what do you expect for $1940/monthly.” I have contacted upper management at Trinity Health Care and no one there seems to care. [Name removed] is the senior VP and was made aware of everything in this review. All anyone seems to care about is protecting their jobs and reputation and bottom line profits but as far as the residents go, they are at the short end of the list. Pay attention to the corporate response to this review, they will tell me to call them so they can rectify the matter but they won’t. They will pretend to care but they don’t. The prior team at Villa Marie was caring, attentive, prompt and humane. Not this staff!! I hope this review helps things get better at Villa Marie for the residents!!

If you love your parents like I do, do not send them to this place. My 87 year old father was brought there from Beaumont to rehab after hip replacement surgery. We were told he could not have a walker and that the only time he could use one was during physical therapy one hour a day. The other 23 hours they expected him to just sit in a wheel chair or lay in bed. If that had happened he would likely never walk again. The staff has little to no training and no knowledge of hip precautions. Two of the 3 hip precautions were broken in the first hour there when they expected him to transfer himself from the wheelchair they insisted he use, to the toilet. The aids are very rough when moving patients and pay no regard to surgical sites or pain level. When checking his skin for breaks, the nurse took all of his dignity away by stripping him completely naked and making him lay there while she went over his body. He was mortified. He was there for 24 hours and they gave NONE of his medications including blood thinners and pain meds. Physical therapists also seemed to know little of hip precautions as they put him directly on a machine that broke the cardinal rule that the hip cannot pass the 90 degree angle. Combine all that with a lack of any pain meds and was in agony. I have removed him and brought him home but be warned this place is God awful and a danger to our loved ones.

The lack of communication with the staff was an everyday event. Most people see it as welcoming and peaceful, a place to bring their loved ones, no. It was very unclean at times. For goodness sack, how hard is it to clean up someone else's mess? That is part of the staff's job. When a new staff member came in it was obvious the shift before did not clean up for them. So sad. As a visitor we see all this. If the staff does not take the time to be proud of that place why on this green earth would I knowing put a loved one in there?

This isnot a good place to take someone you love. People just seem to go threw the motions and they don't really care. that is obvious if people care, and these people don't. They left my mom in bed even though there was no reason for that because they dont put in any effort. When I asked them they got her up, but what if I didn't come. And she was soaking wet and she had wounds and had to see their wound care doctor who doesn't know what he is doing. [name removed]

By far one of the worst facilities in Livonia. Expect your parent or loved one to sit for hours without being checked or changed. They claim a patient is supposed to be lifted out of their bed every 2 hours, Good luck with that there. We were seeing 5 hours plus ON A GOOD DAY and we were lucky if they sat him up ONE time on most days. As for their physical therapy department, expect the least amount of attention and work possible from their staff who is basically on their cell phones most of the time as it is. They will put the patient in front of a machine and walk away. No monitoring or guidance. If it was not for my mom to sit and baby sit him there, they would have messed up his medicine several times and given him the wrong doses at the wrong time. She corrected them on a daily basis and had to literally beg them to do anything and TIP the nurses to get them to do things such as change him. If your press the call button, be ready to wait for an hour or more. Do yourself and your loved ones a favor and AVOID THIS PLACE. Do your homework and read the reviews. You will be glad you did. This is one facility that only cares about the dollar signs, not your loved one

At a glance the rehab building is bright, nice and welcoming. I toured the building and interviewed an 'intake' staff member. My dad was an inpatient in rehab for 3 weeks after a stroke which left him unable to speak. Often times I would come in after work to have dinner with my dad. I would find my dad in bed still in a hospital gown. On several occasions he would have a cold tray of dinner at his bedside, this must have been torture for him as he needed assistance eating. Thankfully he was not able to grab the food on his own as he could have choked and nobody would be around. Staff was always rushed and spent very little time with the patients. I made several attempts to speak a charge nurse or equivalent, my request went unanswered. The only time dad got cleaned up while he was there was a shower I personally gave him. He lost so much weight over the 3 weeks that his dentures did not fit by the time he left. Overall, poor care from every department. Would NOT recommend anybody send a loved one to this facility.

I don't know how this place gets five stars. The help they do have must have management over a barrel because they do nothing. Walk through there sometimes, especially people who are there long term. They smell because no one changes them. It's not that they're busy (working). It's that theyre busy talking on their phones, talking to each other (and not about patients - about clothes, vacations. In the meantime they don't notice that (or don't care) that people aren't getting their food, aren't going back to their rooms when they're asking over and over. it is so sad. And don't be fooled by their ratings on other websites. Look at it closely. The workers rate their own facility and the manager knows it because she says great. Who rates themselves? I want to know how other people rate them. And I rate them low. Glad we weren't in rehab for long. And the response to a lot of postings is say Call Our Director. I talked to her. She does nothing about her lazy employees who don't care. Go somewhere else.

Once "The cream handling the cream", Holy Cross has fallen significantly in building repair and nursing residential care. The building is 26 years old and very little money is put back into it. Bad plumbing, lighting and antiquated bed call light system is always in disrepair. Showers have little water pressure and are luke warm at best. Nursing staff is subject to unbelievable turn over, resulting in inexperienced CNA's working short-handed and quitting. Call light response time averages 20 minutes to sometimes 2 hours. That is way too long to wait to be toileted or to have a resident's brief changed. Unexplained bruises are charted, but when a family complains, the results a always unconfirmed or unsubstantiated. Aids are forced to take short cuts in transfers and resident hygiene, sometimes with harmful consequences. The food meets IN state parameters, but meals are usually cold after a hour's wait to be be served as there aren't enough staff to get the food to the table quickly. There is no specific diabetic menu. Activities are condescending, child-like and lack personal interaction. Candy bars are usually given as prizes, even to diabetics. Food and constant, hypnotizing T.V. seem to be the main activities, Residents are often allowed to sit at dining tables for hours alone with no staff interaction other than medication administration. Long story short; This facility is dying. The advent of home care has hurt the census of the facility. People are staying home longer in life. This has hurt this facilities profit bottom line. Challenged staffing levels, poor maintenance, and impersonal interaction with the residents really pull at your heart strings. Many family members and staff are at there wit's end.