Trilogy Health Services

My dad passed away there he was under hospice care near the end and the family was there more they offered meals to all of us was bringing coffee & snacks to the room was there to talk to us as much as needed answering any questions we had or just there to comfort us!??

When it comes to the care services, they are not always quick to respond to the call button when someone calls for assistance. It may be several minutes and multiple rings to get a response from a caregiver. Not sure on the value for cost, I don't have anyplace else to compare it to. I am impressed with the interaction between the many residents, with the staff members, and many visitors that are welcomed there. Many activities going on another same times to meet the mental, physical and emotional needs.

My brother and I have gratitude for the love and care the staff showed to our father during his 3 year stay there. Dad was ambulatory when he came there, but he did lose some of his mobility and strength during his tenure at Stonegate, and the staff had to work harder to keep up with my father's needs. They did so with warmth, humor and caring. These folks were my father's second family, and I had no doubts they were looking after him when my brother and I could not be there, particularly [name removed] , [name removed] , [name removed] , [name removed] and others.

My dad was a resident of Stonegate for 3 years. His health declined steadily over that time and the staff were there every step of the way to keep up with his needs. He loved it there and it became home to him. The staff were kind, caring and to say they went the extra mile is an understatement. I would recommend Stonegate to anyone who cares deeply for there aging loved one. You won't regret it.

I would rate all of those categories a 5, as we are definitely very satisfied with the way she was treated an truly appreciate the care and attention she received throughout the enter experience.

Everyone there from the administrative to the kitchen to the nurses and aides, are all so kind and attentive to my mom. They all help out where needed, even if it's not their usual job. And they put real effort into making it a clean, comfortable, enjoyable, safe place to live. They have activities, music, and family events and are very open to include us in everything. And their food is great. My mom is very happy there.

Everyone at walkers trail were so good to my mother while she was there. She has passed away but we appreciate the staff at walkers

[name removed] is a hard worker and get her work done. She is very friendly and does extras for her residents she has my room cleaned when I get back from breakfast and it’s nice to have a clean room.

They were extremely helpful and responded to all concerns in a timely manner. The staff treated Dad like family and did everything they could to make his last days comfortable.

When my grandma started there, she started in the assisted-living she was able to make a lot of friends do some great activities. She loved the outings. She loved the bingo. She loved the food. We actually had to get a copy of the activity calendar so we knew where she would be every day. Later on my grandma‘s dementia advanced and she went into their memory care assisted-living called the legacy. I can’t thank the staff enough for how they treated her how they treated us like family and they were with us every step of the way until she passed away. The staff was so caring from the nurses all the way to housekeeping, even the chefs were so wonderful!

It was [date removed] and COVID was the big issue of the day when we chose Stonegate as a place my mom could live. Over the last 5 years Stonegate has had new owners and staff changes but has continued to give excellent care. I would like to give a special thanks to the executive director for a job well done.

Although it is still bothersome that my mother could no longer live and maintain her homestead, in which my two (2) siblings and I all grew up in and she lived for 70 years, it is a godsend that she can now reside at Stonegate where we know she is safe, looked after in a caring manner, and she is getting the proper nutrition needed. Also, the programs & activities offered as well as the interactions with other residents it also is a great thing. I think she is aware that this is where she needs to be now.

From the time our parents moved in until they left, everyone was very friendly and helpful. [name removed] helped us so much the first day Mom was there. [name removed] helped us with the admission and things after that. [name removed] was a favorite of our folks along with so many of the others. We really appreciated the care the memory care unit gave [name removed] during the short period of time he was there.

My mom has been living at Cortland Howell for the past three years, and the experience has been nothing short of amazing. From the moment she moved in, we felt at ease knowing she was in such a warm, welcoming, and well-managed environment. The staff is incredibly kind, attentive, and genuinely cares about the residents. They go above and beyond to make sure everyone feels safe, comfortable, and engaged. The facility is always clean, beautifully maintained, and has a cozy, home-like atmosphere. There are plenty of activities that keep my mom active and social, and she’s made some wonderful friends. The food is great, and it’s clear they put effort into offering both variety and quality. I’m so grateful to everyone at Cortland Howell for the love and support they’ve shown my mom. It’s comforting to know she’s in such good hands. Although there has been lots of change in management those who are there currently are there with great intent and are very responsive and compassionate.

5 on all. Cooper Trail was great. I would definitely recommend it to anyone looking for a place for their parents. The facility is very nice and very clean. The staff are so helpful and knowledgeable. The staff offer activities for their patients to do. The rooms were plenty big enough for their needs.

I know several people who do live there and they all seem to love the food and camaraderie with Winchester friends. I have only heard from one client there that if you push the button on the necklace you wear around your neck, it might take awhile to get someone to come and help you. We wondered together if there could be an emergency code like 3 pushes in a row for "need help immediately " like an SOS!! It is a nice facility and my brother enjoyed living there.

After touring 7 facilities, The Cortland Howell clearly stood out as the perfect choice for my family member. From my first visit, I was never a random person doing a tour. I was welcomed to the family, with a willingness and determination to understand and provide what my family member needed to be happy and comfortable. At the same time, there was reassurance and support for me as an exhausted caregiver. I met the staff; it felt like home. The adjustment can gratefully be described as easy and I credit the staff for that. Care, cleanliness, comfort, communication, affordability, flexibility, positivity, transparency, and safety, all explain why I know I made the right choice.

The cleanliness, food is great, mom enjoys the activities, every single person there treats her with respect and is kind to her and us, always help her when she needs it, and they have family events that they put a lot of effort into. I feel very confident in the care they're giving her.

Listen. The staff is loving and kind. They hug my mom and kiss her on the forehead and tell her they love her. We had a glitch with her meds at the beginning, but it got worked out. The nurses are very respectful of Mom's health concerns and call us if they think something new needs to be addressed. My husband and I visit Mom 2-3x per week. My daughter and her husband visit at least 1x per week. I have been trying for 6 weeks to get the doctor to see my mother and he still hasn't seen her, yet she's been in the ER 2x and has had a tooth pulled. Note: This was one of the perks that we liked that there is a doctor who visits 1x per week so we didn't have to take Mom out in the freezing winter weather. Well, there are hoops that you have to jump thru to get the doctor to see your senior... 1) somewhere there is a sign up list- no ever told me this, nor have they since showed me where it is. Also, you have to have them on the list before noon on Tuesday. 2) he is supposed to come on Wednesday afternoons, but on a whim came on a Wednesday morning. He still didn't visit my mom. 3) after my mom's first ER visit...she was told she was on the list, but ended up wasn't on the list...he begrudgingly listened to her heart & lungs. He stood in the hallway of my mother's room flapping papers around saying she's not in my list...I do t have her chart. In this day & age of technology why is he carrying papers? He should have a laptop to have full access to all residents, because things happen after noon on Tuesdays with the elderly! 4) supposedly, this week (week #6) she was on the list, but there were only 2-3 residents on the list for him to visit. It wasn't worth his time to visit these 2-3 senior citizens who are counting on him. We ended up taking mom to her prior PCP who sent who to the ER in An ambulance. I'm certain most doctors aren't thrilled about caring for the elderly, but my goodness, they deserve the same care and consideration as any other younger patient. As you may have gathered I am not pleased with this doctor or the rules pertaining to getting to see the doctor. I am frustrated with just that situation.

I looked at a villa and heard about the life style and in one day I decided I wanted to try INDEPENDENT living. I had heard of assisted living and even tried a senior apartment but never heard of independent living for seniors. What fun!. There are lots of things to if you choose but it’s all up to you. We have a wonder person named [name removed] who keeps we informed and takes good “care” us. She even drives our bus to take us around so we don’t miss anything. But the biggest surprise is the people. There 26 villas ( sorry but they are full ) and we get along like we have known each forever. It seemed like everything closed during the pandemic and life changed. (Even my church closed ) I grew lonely and I had to get out and try new things but that’s not easy when you are older. So I decided to explore and see what was available near family in this area. I am so glad I did. I feel very fortunate to again have a new life and a great bunch of friends. Independent living is me.