TJM Properties Inc

I think the staff is lovely and very nice. My loved one seems pleased with the food. I'm just disappointed that they have not gotten their dining room going yet, which limits the true social and family experience. Also they have two elevators, and one has been down since November. Spring Haven is a for-profit senior living community, and I feel that because of that they are not giving the proper attention to the building.

This tour was of the memory care unit. Their staff was nice, but the place seemed kind of dreary and run down, and didn't seem to have the same level of activities as the facility we ended up at. Spring Haven assisted living side looked nicer than the memory care side, but we didn't take a tour of the assisted living side. We were told there was a plan to renovate the memory care side at Spring Haven at some point. If they made those renovations, the overall tour would be a 4/5.

They had one elevator, and there was a smell. It was not the place for my loved one. One of the staff members was nice.

For the most part the interior is fine, but the exteior part is not well kept. They are adminstering his medication and meals. It had a lot of turneover-with staff. For 88 years old, he's in pretty good shape, it's the mental state-memory that he needs assitance with.. He seems fairly content with the food. The cost is fairly reasonalbe compared to other places. Good for him, not real big. Not fancy. They have some activities. Overall it's a smaller setting which might be good for some folks. They have 3-4 floors, and each one has a wing. They have cafeteria style eating. That's nice which is more intimate.

It's a nice place, and overall its a good deal. The activities director is very busy all the time. Activities include get togethers with musical guests and entertainment, crafts, bowling, Margarita Monday's, etc.. My apartment is the 1 bedroom with a fridge, cabinet space, and a nice bathroom. I also have a fairly big closet. I would recommend Truewood by Merrill Bradenton to others.

I really liked The Princess Martha when I toured it a few years ago. When I was ready to move, it was a definite possibility because I saw no negatives when I saw it the first time. I found it hilarious, there was a man in his underwear drinking coffee standing outside of his room, it made me laugh.

Out of the three communities I toured, Spring Haven was at the bottom of my list. They have a much bigger campus than where I chose, and I have mobility issues. The people who live there didn't seem to be as friendly and that does make a difference. I've spoken to people at my community and they said they chose it because residents spoke to them during the tour.

Our family had an in person tour and we were not impressed at all, it was so dark no lights on at all during the entire tour. Very disappointing

Most of the staff I interacted with in admissions were great. But the aides on the floor didn't really seem to know my loved one very well. She was evaluated as independent enough to go there, but pulling her out of her house really activated her dementia, and they weren't able to giver her the things she really needed - more prompting and more supervision. Immediately when she moved in, I don't know why they didn't see her struggling and help her more. I understand that we had a unique situation, and I fee like it's not anyone's fault. No one could not have foreseen her decline. I liked that all the floors were hard, so they didn't absorb any odor. And everything looked clean. Also I can tell that the people who work in the kitchen are very passionate about making good food.

I would recommend you do your research on all the communities you are looking at. We did have some issues that we had to sort out with the community. The administrative staff is probably the biggest problem. It seems that it can be difficult to get paperwork from them and get corporation from them as well. The front desk and healthcare team are good to work with. I believe the healthcare team is overstretched.

It's a great place to put your parent. But you do have to follow up with them sometimes. At times, food is not delivered on time. Or if you call, nobody picks up. Or if hey do pick up, you sense an attitude. My loved one has told me the food is a little salty. But overall I would say the cost seems to be fair.

Our family had a virtual tour experience at first then we were able to physically tour the community. Bayside Terrace appeared to look like it used to be an old hotel which they renovated. The amenities were just not there because of the existing space and use of it. The common areas were veyr limited in space compared to other properties we toured.

The food stinks, and it is awful. The residents had a meeting with the chef, and I think it is getting better. It is so bad, I've been thinking about leaving the community. I had to pay for my meals at the community, and then having to get groceries, because it is so horrible. The staff are a problem with the wait staff. They just plop the plate down in front of you. They will serve food the resident didn't order, because they are out of the food the resident ordered. There are residents who are rude to the wait staff as well. I dislike hearing people be rude to the wait staff. There is not enough housekeeping or wait staff from what I understand. The tables that need wiped down, and wiped down are pushed onto the floor, and some tables are left dirty. The community is lying about the delicious food in marketing materials.

We toured this community and it was beautiful. The rooms were very nice and had a great view. The staff was friendly and answered all of our questions but the community was way too big and it felt really impersonal.

Our tour was a bit rushed and started directly with pricing. Many lost-looking residents in the hallways and lobby. The buildings struck me as dated but they are about to be renovated. The dining room is large with spectacular views. The rooms were fine, some with excellent view of lake.

We had some issues here and ended up moving our loved one out. One of the staff member lied to us about giving her a bath and they could not seem to control their covid infections. They opened it up for families to come visit and as I was going to see her she called and said they cancelled visitations and no one had told me that. My mother has had mini strokes and we thought she was having one and I called down to ask someone to go check on her and they sent me to voicemail. 2 hours later I still had no response. Communication was not very good in general, they seemed disorganized. Overall, due to our experience we would not recommend them.

I believe this is a great idea, for the way the community is set up. The level of care and the caregivers weren't very good. The call button the resident's would click for assistance, then the staff would be delayed in getting to the residents. I believe the level of care could be improved.

I would want others to know that my loved ones wallet was cleaned out the first night that she was here. They are pretty spotty about providing weekly cleaning and laundry services, but there are certainly some members of the staff that go out of their way for my loved one. I would recommend because of the affordability.

My only real issue so far is that there is a lot of turn over. This makes communication tough because we don't know who is always in charge. They often don't know who my grandmother is or what care she needs due to the turnover and phone calls are not returned in a timely manner The building is nice and the rooms are average size and it was clean.

Spring Haven Retirement is really nice up front until you are there and then the communication is not good. It was priced high considering the lack of renovations. The carpet is very dirty and the food is not balanced meals. They did not switch up the activities here. You can tell maintenance has not been done on the building.