TJM Properties Inc

They have been very good about getting him to his appointments for radiation therapy. There are a couple of workers there that are very nice that i'm very pleased with. However, I don't know if their staffing is sufficient. There also needs to be better communication. [removed]

My mother is relatively new in Sunset Lake Village, but thus far it has been a positive experience overall. I especially really liked how they made it really easy to get her set up in there. Going through these changes can be tough and they really helped to make it a very smooth transition.

The initial experience was wonderful. However, they then had some staff leave which led to issues with transportation. They promised to take my grandmother to see her sister nearby once a week. In two months she has been once. That said, the overall experience has been a very positive one.

Overall a good place. Admin could be more present. Food quality has declined tremendously in past year. Also I hear complaints of very limited activities.

It is adequate care for an affordable price. Our loved one seems content. Food is just standard institutional food. Not very creative or visually appealing but satisfactory none the less. Activities can be more creative as well. More exercises classes would be good.

The residents I've interacted with are very friendly and seem happy. When I interact with the staff they are very friendly. My loved one says they aren't very responsive to her, but that might just be her expectations. Apparently they could really improve on the food. I ate there once with her and I agree. My loved one says it's terrible and apparently other residents feel the same. The hallways, hall bathrooms, and elevators could be cleaned up / refreshed and have a better appearance. Not sure what they can do about this, but there is a resident who must smoke so heavily that his pungent cigarette odor lingers in the hallways and elevator for a very long time. It's not your usual cigarette smoke - it is a high saturation like I've never experienced.

Accommodations are good. Food service is sub par. Assisted Living leaves alot to be desired. I would give the med techs and management a 3 out of 10. Not the med techs fault. Hopefully things can get better. If not i am gone.

Spring Haven staff is very knowledgeable in regards to helping families navigate through the assisted living process. The patients rooms are clean and activities are always being developed to include family members. I do wish the staff that worked on the weekends in the memory care unit were a little bit friendlier.

The Administration is rigid and doesn't stand behind terms in individuality negotiated agreements and attempts to move guests to a higher level of care without pre-determined costs and unilateral assessments.

I would recommend. The staff is awesome! The residents are very friendly, and welcoming.

Overall, Truewood by Merrill Bradenton is a pretty good facility. However, the night shift isn't so good with meds and there is only one nurse for the whole facility. My loved one was a resident there for three weeks and then I pulled her out.

Although improvements were being made inside and out, got tired of tracking through sand to get into building, did not like seeing a pile of cigarette butts at the door, smell inside was unpleasant also. Staff was friendly and pleasant to work with. Often times short staffed especially when it was time to go to the dining room. This is the worst part of the facility, food was seldom very good, People started lining up in the hallways 30 to 45 minutes before the dining room open, I soon figured out it was because they run out of food quite often and then left with the second choice on the menu which was not very good. It is sad when a cafeteria worker comes in and tells you that they have run out of food and you're going to have choice B, they got all they had from independent living so assisted-living got the leftovers. I felt like assisted-living people were treated like second-class citizens. Did not participate in any activities, so cannot really rate. This was one of the less expensive places around, so you basically get what you pay for. My mothers experience, would recommend when they get all issues straightened out, there are certain things that cannot be corrected that being only one elevator for a large number of units for assisted-living and the very long narrow hallways.

Dining service wait, additional housekeeping staff, site clearance of 29 two story villas with no information as to future parking and access, elevator repair/adequacy, outside lighting are all areas of improvement. As a early advocate and influencer for senior/assisted living in Oklahoma 1976-2008 I see positive signs of dramatic improvements in the Oaks since I moved from Port Charlotte after Hurricane Ian in October, 2022. The Oaks is on the path of reinvestment and reformulation of their ALS business model.

When it comes to the overall experience, we do wish there was more availability when it comes to physical therapy, massage and case management - especially about VA case management connection. For the care services they seem to be disconnected with adapting to personal needs. I expected more advocacy on the part of staff. Instead it's the least involvement that looks uncaring.

[Name removed] leads the activity events and schedules with amazing considerations for the various needs and entertainment opportunities.. Why this survey requires a minimum of 200 words to beyond me. I like to be succinct in my comments .

We toured The Oaks of Clearwater during our search for Independent Living for our loved one and it was okay. However, the facility felt very institutional to us. We decided to continue with our search and to keep looking.

Our family had an in person tour with Balmoral Assisted Living and overall it was a nice tour experience, but comparing it to a newer facility it just was not going to be the place for our loved one. They also were dealing with damage from the recent hurricane that hit.

Areas we think Spring Haven Retirement could improve on - the overall cleanliness of the common areas. They could have better desserts. However our loved ones enjoys the meals they provide, and she enjoys the other residents. It is a nice community, but they do have areas that could be worked on.

I toured Truewood by Merrill, Venice and I'd say it was just okay. It was kind of a drab and dingy. Our tour guide (name removed) that assisted us during our tour was nice.

Elevator issue's constantly. Mail is always lost, never makes it into their mailbox, even after multiple complaints. Aides aren't always available due to being understaffed. Dryers are taking much longer to dry residents clothes now. House keeping is suppose to come daily but has only is only coming 3 days a week lately. Nobody seems to know who is responsible for what. Always have reconfirm issues to be handled/fixed. A lot of promises were made up front but after move in were quickly forgotten. But management seems to be striving to get better. The Memory Care floor (which my parents live on) has had a lot disturbances from the amount of unstable residents. Management has yet to come up with any solutions. Montessori program promised, still has not been implemented and we have been paying since September 2022. Understaffed. Too much salt, oil, breaded foods. Need more healthy choices. Ranges from too bland to over spiced. Need more middle of the road. Activities - 3 stars but to be fair my parents aren't very big on participating. For value for cost large floorplan is a big factor in this response.