Titan SenQuest

My friend thought they looked good. Looks are deceiving.Do not go there!It's a terrible, overpriced place.

I do not recommend Cambridge Place Assisted Living The staff brings their young children to work because it's the only way they can show up to worked on needed shifts. It is not safe. There are areas of improvement - wrong distribution of medications caused our loved one to be hospitalized 2 times at their facility.

MOST of the current employees at Sutter Estates are absolutely the worst both personally and professionally. The director of the property ([name removed]) is a snooty, unfriendly and unprofessional person. She makes no time for her employees (unless she really likes you and feels you fit her mold) or residents (unless your the upper echelon of Sutter Co) . I had a relative living there that we decided should no longer be apart of this community. It was frightening to see the lack of care for staff and residents and favoritism that was happening on all sides. Further, the Director was known for “hob-nobbing” with the well known residents living at Sutter Estates and never made time for those that could barely make the rent. My family and I do not recommend Sutter Estates or any property that [name removed] or her A-Team manage.

This place is bad. Really bad. I can hear the employees complain constantly about taking care of residents and how they hate their job. My dad doesn't get the car he needs. They hadn't showered him in 3 weeks and no one called to let me know. His room is always dirty. The shower has mold in it. The toilet is filthy. I have to clean every time I visit. He gets his meds late. Got the wrong meds several times. The office person lied about my dad's cost of rent. For the care and service, pick some where else

Cost and prices are changing all the time. Bookkeeping is a mess. Hard to get a clear answer. Overpriced.

This place is a joke!!!!! The food is awful and the management team is liars, especially the Director. He walks around with a smile on his face but it is fake. Some of his team tells my sister and I that he is only out for the mighty dollar and could care less about the residents. I would not recommend this place to anyone.

My mother lives here at Ashford Court. The facility is clean in the Independent Living side but where my mom lives it is disgusting. The floors need to be done, carpet needs cleaned, old pictures and old smelly furniture. The Director only cares about making a dollar. He does not care about the residents well-being. It really is sad. He always tries to cover up problems instead of dealing with them.

This community misinformed about the type of care they were able to provide. My mother needed memory care and I was referred to this community. When we toured the community they never told me, we can not care for your mother here. My mother came up missing twice and I'm just not happy with this community. I would not recommend this community.

I must say, I am really not too pleased with this place. I have had an all around negative experience with this "facility", and I would advise you to search elsewhere if you are seeking an assisted living home for a relative. First, most of the staff here does not care about their residents. They aren't really treated like "People", and I feel like the staff members don't treat them with the same respect that they would a younger or more capable person. I have seen Residents walking around who are soiled with urine, and no one helps them because it's a nuisance. The kitchen staff is very friendly, but that's about it. The rest of the staff is stand offish and lazy. If you confront them about a problem, they say it's "Not their responsibility" and they can't do anything about it. My family member is getting SICKER since she's been here because nobody has been taking care of her, or watching her. I was disgusting to find upon my visit, that she was out of her medicine and did not have any insulin, and had not been taking any for WEEKS. Why are we paying money for services which aren't properly performed or fulfilled? If you want someone to actually watch out for your loved one, you have to pay for a "higher" level of care, otherwise they are pretty much just left to themselves. I also feel like the staff doesn't really respect the family members of their Residents, and doesn't value the need for Residents to be able to be in contact with their family members and have visits. When I was unable to contact my family member for a prolonged period of time, I worriedly called the Facility, and they were absolutely zero help. They said they can't give out any information, and can't do anything for me. I don't live in the city, so it's not like I can just show up!! Overall, throughout the past SIX YEARS, I have become increasingly disgusted with this place. Please don't send your loved one here. They will NOT be taken care of!!

Worst place ever. I should never have put my grandma here. I am glad I was able to move her to a better facility.

I recommend anyone considering placing a loved one at this independent living facility look closely and do a little digging. I’m so floored that this site advertise daily cleaning, offsite activities, and companionate staff when I have experienced nothing but the opposite. Granted they do have a few members that work here fitting this description, but most do not. The food is anything but enjoyable and seems that they hire someone new every other day...

Independent living is nice and grandparents really liked it. Please do not let your parents and/or grandparents live in the assisted living portion. They are severely understaffed. If there is a fall or other accident, your poor grandparents will wait for 30 minutes or more and end up calling 911 for help. The ambulance will get there before the cardinal village staff. I’m not sure why they have a call light. The weekend staff will actually ask the residents to not pull the cord because there is only one person staffed. The nurses agree they need more help on nights and weekends, but greedy owners won’t pay for help. At more than $4000 per month for a crappy little apartment, you are better off living in independent living and hiring a full time aide. Have had multiple meeting with the director, but nothing changes. Please save your parents/grandparents the hassle and heartache and find a different place.

I refuse to even deal with anyone at this location we had such a horrible experience there. If there was a negative rating that is what I would give this place. I had my dad there a little over a year ago and it was the worst place. The nursing staff along with the other staff is horrible they don't care about the residents. I had to take my dad out of there because for multiple days they let him sit in his own filth and due to that he devolved a skin irritation. Due to my dad physical challenges, he is supposed to have someone assisting him with showering well one day when I went there to visit and I found the aide was sitting on the bed watching his tv and when I asked her where my father was she said in the shower knowing that he wasn't supposed to be left alone. The facility itself was clean it was just the staffing that stinks.

Very poor maintenance. Toilets always runs. Have to close the bathroom door to sleep. Move in sheet items never fixed. Charged for new carpet after only three weeks occupancy. New manager never available.

Very disappointed. House keeping was terrible, my father's sheets were not changed once a week. His bathroom was hardly ever cleaned. He went outside and was locked out until 3:00 am when he was noticed sitting outside (more than once). Management very unprofessional, was spoken to very rudely and even hung up on twice. Hidden fees on move out, and still waiting for full deposit refund after 3 months! Terrible way to treat seniors.