Titan SenQuest

The reason for 4 vs 5 is that the staffing lacks on weekends and lunch and dinner menu the same. The staff were very helpful with transitioning my mom. The facility is nice. I would recommend Sentinel Pointe.

I do not have a whole lot of experience, but the manager and front desk personnel are very friendly and welcoming.

The staff was always friendly and helpful. The facility is older but clean. She said the food was always good. Based on the experience we have had with Ashford Court, we would absolutely recommend them to other families.

The Manager takes pride in the facility. The activity Director schedules many activities and encourages everyone to participate. The staff is helpful and friendly.

We’ve had a good experience thus far with my 97 year old mother a resident. Concerns we’ve addressed have been heard and attended too promptly. The overall attention she receives is better attended to during the week than on weekends. I’ve noticed employees lack some ambition with the residents when administration is not around—weekends. Residents are on their own and one-on-one with aides is lacking. But it’s a cheerful place and happy to have mom a resident.

Very favorable. Friendly, and helpful staff. I would recommend, and have already

When my loved one first went there, she was capable of walking and feeding herself, once she went to pretty much bed ridden. I think the place lacked being able to care for her as well as I felt she needed, no sure if it was a staffing issue but they did keep her there until the end, and I was glad of that.

I must say the [facility removed] that was recommended by staff for showers and other care turned out to be terrible, leaving us out of pocket [fee removed] which was promised to be returned but never received !

I would say that it was a great experience with Highland Estate, was very nice staff. I would highly recommend Highland Estate to all.

At first, I was very pleased with this facility. However, there has been a change of hands as to who is in charge now. The two people we initially dealt with are gone, and the people who have replaced them are, in my humble opinion, not very good at all. [name removed] is never there and when a message is left for him to call back, it will take a couple days. The front desk staff during the day is quite rude. I think her name is [name removed]. The evening girls are fabulous, however. The activities people are super fun, but it seems as though they are running out of ideas. My mom still enjoys it though. I have been having a problem with the entrance to my mom's wing. The bushes are overgrown, the weeds are piling up, and the landscaping is sporadic. I hired someone today and paid them out of my own money to clean up the area around my mom's patio. this was mentioned to a few times, and he keeps telling me it's going to be taken care of. My mom's rent has gone up, but the quality has gone down. In all honesty, in the next year or so (before her next lease is up) my husband and I have been talking about bringing her to our home.

My Mother fell and broke her hip after one and one half months in Highland. She has been in rehab facility since May 2023. Highland was great until she fell. I can't really rate the place except she was happy there. The value for the money was great compared to the [amount removed] a month we are now paying since June 2023.

All the residents seem to have their ups and downs. Some complain about food, some wander around aimlessly, some are happy as clams. Most are in a better spot than living on their own. All necessary doctors, hospital and clinics are VERY close to the home, most within walking distance. The general area is in the mid-lower income neighborhood but safety in the area doesn't seem to be any issue. I visited a few places within a 60 mile radius and found this one to be the best value for the money. Would recommend

Staff are very friendly and they keep track of the tenants which I as the son is very appreciative Good size apartment style and the amenities are good plenty to do and keep her busy if she wants

The food isn't that good. Glad a kitchen is available in independent living. Price increase each year has been pretty high. Apartments are decent size. The outdoor screened porch is nice for summer time.

The new management company has only been in place for one year. They are trying hard to spruce the place up and hire very caring staff. The activities are ok, they need to do better at involving more residents by keeping them more informed.

Great staff on communication, care for the individual needs. Facility is very nice, could use an update to make it more enjoyable. More activities would be nice, because this month there hasn't been much at all. I also know they are short staffed.

This was a very temporary living situation for my sister not really an appropriate placement for her but they made an exception for us based on her age. I think the community was great! Low rating on care services only because my sister's needs could not be met in this type of facility. Too independent for her.

Comments: my brother was previously at [community name removed[ Evergreen is not as clean and not as well maintained and food is not as good, when comparing to [community name removed] . On the positive side - they were willing to work with my brother, his room is much larger, he is getting involved with activities, and overall my brother is doing better. Good option for our family. Affordable price. Large rooms. Management has gone above and beyond to work with our brother's needs. Facility could use a few updates.

It felt more like a home than the other places. I would recommend to others.

My loved one is a resident at Ashford Court and most everything has been great for her at this facility. I would recommend Ashford Court to others.