The Waters Senior Living

We had a really nice tour with Waters of Eden Prairie. The facility was lovely but it was expensive. They required a long stay before being eligible for elderly waiver, so that was why we did not choose them.

Everything was fine at Broadwell Senior Living. The only complaint we had is the RN, [name removed], was not very personable with the patients and our family. She stepped in at the end when our loved one was passing away; but in the 2 weeks we were there she didn't really talk to him or communicate with him - even during the intake process. It was kind of odd, and I'm unsure if they're used to taking in patients who were at his stage of life. When the hospice nurse came in, [name removed] (the RN), was very hostile during that time. Our loved one wasn't able to interact much, but it was still very frustrating.

Moving to Kingsley Shores has been really good for my family member. She has found companionship, and she likes how many activities there are to do. She likes the food mostly. And she likes her apartment. The staff has been really good. I would certainly recommend it to other families.

I would recommend them.

I wouldn't hesitate to recommend them. They do a great job considered they seem to be understaffed. Never worried about our loved ones safety or anything but they do need to hire more staff.

It is a new facility and there are not many residents yet, so there are a lot of things that are getting better but they are not quite worked out yet, such as they do not have an activities director. Overall I would recommend Broadwell to others looking.

The meals themselves are really good but with the staffing shortage the dining service is slow so sometimes the meals are cold and takes awhile to get delivered. The activities are wonderful.

Nice place with a variety of services.

This community was very nice we were just not ready for the changes. There also was no bathtub in the units and you had to pay extra to park in the lot.

Everything that was promised has been delivered. It's a very nice place. My mom feels very at home and comfortable there, which is a huge part of it. I definitely recommend the apartments and the community.

The openness and cleanliness of the Waters really stood out to us, and on our initial tour the staff went out of their way to make us feel welcomed. The apartments are very nice, spacious and almost sound proof.

It is a great and newer community. The communication is still being improved on with the family and residents. The location is convenient to shopping.

It is a warm community with many opportunities. We look forward to socializing with other residents. Some of the activities are a warm water pool, games, book clubs, and more for the residents to choose from.

It is a nice community. There is a high turnover of staff, and they don't follow the instructions. The billing has been inaccurate, and has been frustrating. It is the small things that have added up for us.

We chose The Waters of Oak Creek because of their willingness to work with us as a family during the whole covid time, they were phenomenal. Myself and my mom were caregivers for my dad and they allowed us to come inside and visit. It is also a newer facility as well and they offered independent living so my mom could transition there. I think they are doing a great job caring for my dad but I feel that they need to have more training on how to manage people who have memory care issues. My dad is not a fan of the food but they have been good at trying to accommodate things that he wants/needs. They are working on getting medicaid certified so we are keeping our fingers crossed that that gets carried through. I would recommend to others looking.

The staff is great and they try really hard to make my dad and other residence feel at home. The room sizes are good and my dad has a 1 bedroom apt, the food was amazing but they have struggled with the food during covid. I would recommend this facility to others.

This community just felt right, the recruiter we spoke with was very helpful in the beginning and she seemed to really care about what was going on. The rooms are excellent, there is a variety to choose from. We would recommend this community to a family or friend. The only criticism we have with their COVID measure are a little to harsh. There has been no ability for my siblings or I to go visit our loved one unless it is through a glass window or out on the deck in the hot sun. We do understand and sympathize, but they just have not been very accommodating.

The day to day staff is great, the administration is ok. The food was amazing. It is a nice property. My parents had a great view and the largest apartments on property. The woman who dealt with invoicing, and nursing was poor to respond to my loved ones questions and concerns. My loved ones had to escalate the questions and concerns to get any questions answered. The cleaning staff was a quick cleaning, and seemed to only vacuum. I'm not sure if this was because of COVID. The maintenance team was excellent. The RAs were kind and loving. My parents were only there for five months. I would recommend this community to others. Due to COVID-my parents didn't get to do any of the activities, or meet other residents during their Stay.

The environment is lovey. They have a nice mix of residents, they have a good number of men. They do a good job. My mom likes it. Things have declined since COVID, The residents have been pretty isolated. The food is not the best.

The surroundings of the community were very pleasant and homelike. For us, we were in a difficult situation in that my husband went to the community on hospice. I chose it because, at the time, they were able to accommodate us and had the availability. The staff were very good.