The Waters Senior Living

The day to day staff is great, the administration is ok. The food was amazing. It is a nice property. My parents had a great view and the largest apartments on property. The woman who dealt with invoicing, and nursing was poor to respond to my loved ones questions and concerns. My loved ones had to escalate the questions and concerns to get any questions answered. The cleaning staff was a quick cleaning, and seemed to only vacuum. I'm not sure if this was because of COVID. The maintenance team was excellent. The RAs were kind and loving. My parents were only there for five months. I would recommend this community to others. Due to COVID-my parents didn't get to do any of the activities, or meet other residents during their Stay.

The environment is lovey. They have a nice mix of residents, they have a good number of men. They do a good job. My mom likes it. Things have declined since COVID, The residents have been pretty isolated. The food is not the best.

The surroundings of the community were very pleasant and homelike. For us, we were in a difficult situation in that my husband went to the community on hospice. I chose it because, at the time, they were able to accommodate us and had the availability. The staff were very good.

Nice facility.

When I called to confirm I don’t think they had my tour scheduled which was ok cause the lady was great. I asked if there is independent 2 bedrooms available and she thought there was. I get there and a waiting list of over 50 ppl. Couldn’t see a unit but for the tour of the building. Nice but I would not have went had I known there were no openings. Not the setting for my dad either. Amenities are great but felt like a nursing home And I understand he is 85 but he totally is not ready for that setting

Very nice place closest to us but I don't see any availability of 2 bedroom assisted living space currently.

My wife is here. I chose them specifically after she broke her leg at a previous facility. The first 3 weekends were pretty bad as the weekend staff was a bit too demanding of her. But they’ve been letting her rest since I talked with them and things have been going okay since. The quality of the food here is a little better than a previous place that she was at and I think what they serve is well balanced and nutritious. The facility is in excellent condition cleanliness wise and they help her take a bath twice a week. Overall, this place has been better for her.

This community seemed to offer some nice activities. They have speakers that come in. The person that took us on tour was nice. This community is clean, unfortunately the apartments are small.

We toured this community for my husband care, The staff are nice and the community seems to be maintained. The menu is appealing and they offer a list of activities. We would suggest that families tour this community for the options for a loved one.

This community looked nice when I visited. They seemed to offer a lot of activities. The staff in the memory care seemed nice. This community does offer transfer assistance. This community was just a little more expensive than what we were looking for.

Friendly, clean. Not disappointing. Really nice staff. Have not taken part in activities and privacy has been respected.

My parents are well at this community. They are safe, and being cared for well. I'am pleased with all they have done for us. The community is well-kept, they do a great job with the cleanliness. Everything is working out very well for us at this community.

I think that overall all of the staff members were very friendly; especially with helping us find what services we needed for my loved one and also with being accommodating to all of her needs as well.

The move in process was so easy. Ann went out of her way to help us and welcome us and our mom to the community.

A mishap happened between my loved one and one of the services which was a pretty big deal, but I brought it to their attention and they immediately followed through with correcting the situation and I thought it was very commendable.

I think we're in a good place. There are a lot of activities but my dad has Alzheimer so unless he's getting the extra care, they're not as encouraging for activities. They're new so it's good but I think the're need to work on internal things. Like getting back to me especially on the billing. I called them yesterday because I think I owe them money and they still haven't gotten back to me.

They have done an excellent job making my parents feel welcome, as well as the other residents. They are extremely friendly and really help you to adjust very well. They do a really nice job and I am very thankful for them.

When my relatives entered The Waters of Plymouth three or four months ago, I couldn't have been more pleased, but the atmosphere has changed. With the change of administration, I have not had the same friendly feeling that I felt before. To date, I have yet to meet the new director, Michelle Land, nor Aaron Johnson, Manager of Community Relations. The former director, Joni, was visible virtually every day and greeted family members as often as she could. It was a huge disappointment to see such a great person leave this facility!! The rest of the staff who have been there for some time, are still as friendly as before. I'm not sure how Michelle and Aaron are going to improve upon this, but I'd like to see something changed. Also, the parking situation needs to improve. Family members end up parking furthest from the building, while employees park in the circle drive. I've witnessed this first hand on several occasions and recognize employee cars. This continues to happen even after mentioning this to the front desk. The number of available spots are limited, especially around the dinner hour.

lovely but too many add-on services needed.

Toured this facility a few weeks ago. Not sure it meets our needs at this time.