The Waters Senior Living

When my relatives entered The Waters of Plymouth three or four months ago, I couldn't have been more pleased, but the atmosphere has changed. With the change of administration, I have not had the same friendly feeling that I felt before. To date, I have yet to meet the new director, Michelle Land, nor Aaron Johnson, Manager of Community Relations. The former director, Joni, was visible virtually every day and greeted family members as often as she could. It was a huge disappointment to see such a great person leave this facility!! The rest of the staff who have been there for some time, are still as friendly as before. I'm not sure how Michelle and Aaron are going to improve upon this, but I'd like to see something changed. Also, the parking situation needs to improve. Family members end up parking furthest from the building, while employees park in the circle drive. I've witnessed this first hand on several occasions and recognize employee cars. This continues to happen even after mentioning this to the front desk. The number of available spots are limited, especially around the dinner hour.

lovely but too many add-on services needed.

Toured this facility a few weeks ago. Not sure it meets our needs at this time.

Nice feel to this place. Residents out and about in the halls/common areas. Some church services on site. Across street from EP Mall (Kohl's side). Have an attached extended care facility (like Masonic), but no full nursing home. Two bedroom felt small @ 900 sq ft. Required dining may not be great for diet restrictions(?)

I went on a tour of this facility. This seems like a great facility.

Our family visited Waters of Eden Prairie for a tour while looking for a place for my mother. Overall seemed like a nice place, smelled clean everyone was very friendly and upbeat. Just had a feeling it wasn't the place for her, not certain exactly what that reasoning was but something was telling me wasn't the correct fit. Nice place though.

Overall we have been happy with The Waters community, our loved one is receiving good services and we certainly like the safety it provides. They do a very good job keeping the community clean and the activities are good. Our loved one is not to excited about the meals but they do have a different menu they are allowed to order off of for something different. They have changed the therapy services a couple of times since our loved ones has been there which has caused some disruptions and frustration.

This place is loaded with amenities but not ideal for our loved one due to their health situation

I toured The Waters on Mayowood and thought it was beautiful. It really seemed like a nice place, but it was also the most expensive of the communities I looked at. I opted for a community that was a little more practical for me.

The activities are a hit and miss, She has not had any issues with the facility.

Overall our experience with The Colony has been a good one. The facility itself is amazing, and one of the main reasons we selected this community. It is clean, spacious, well kept, and gorgeous grounds. They also do a great job with the food. The staff weren't quite as personable as at some of the places we toured, but seem to do a fine job overall, and our loved ones seem happy here.

Their communication skills with the client family are poor and at least all my client was there, they had unbelievable turnover in staff. Some of their rules are just insane in a real turn off for visiting family members. They had at least three staff who constantly argued with the families' decisions or request, making the family think that they were asking for something that would be harmful to the patient. Turns out it was just the opposite and the patient fell three times because the staff did not do as the family had requested. The Waters on 50th is much better

It's a beautiful facility. Staff are friendly and helpful. Lots of activities. Meals are very good. When it comes to needing additional care for health and medical, it's very frustrating. I believe they are short staffed in this area. Billing for services Is complicated and not always accurate. Some services are late or not done at all. Overall, my sister is pretty happy at The Waters. I'm frustrated about additional services, billing procedures and communication. That's why I rate them a 3.

Clean, nice outdoor areas, onboarding for new client is easy,. Turnover is EXTREMELY high, especially with admin and nursing staff. Some of the rules are ridiculous, like not being able to use your own coffee cup in deli area, caregivers not trained well enough. Caregivers need to LISTEN to the family and follow through with what is requested. I would still recommend your facility because I have worked with at least a dozen others, and they all need improvement. They all have high turnover, and the staff is never fully trained, but that is difficult because each individual client has very specific needs.

Staff was late many times for services or a no show . We had meds go missing that were provided from hospice. Overall have had to deal with problems which I did not expect for what you are paying for.

Place is beautiful but when my parents moved in the phone jacks in the living room did not work 3 months later still not fixed. Toilet in second bathroom did not work. Had a leak has since been fixed. Internet did not work properly for 2 and 1/2 months starting day on day one ,didn't resolve issue till 2 and 1/2 months later. Outlet in main bathroom stopped working 2 weeks ago. Still no maintenance guy after reporting it.

My daughter is my primary caregiver. We have virtual visits frequently and spends 3 days here monthly.

If family member is there for independent living they might be fine because they can speak up for themselves. Housekeeping is fair, but they rarely keep to the schedule. I would definitely not recommend their memory care, it was horrible, very over priced, food is horrible and they tell you it's the same throughout the facility which is false. Communication from the director on down is extremely poor. I can count on one hand how many staff actually showed that they cared.

It was the ONLY place with wheelchair accessibility (toll -in shower, roll- under sinks, roll-in in-unit laundry, roll-in closet. f you use a wheelchair full time, there are very few options for truly, fully accessible housing, unless you decide to build. We did not have the time or inclination to do so, so we found the ONE place in this area that has (3 of 120 apartments) that are mostly accessible. Even so, we had to pay extra to customize so that closets are reachable, etc. But if you're in a desperate situation like we were, it's been tolerable. Some of the staff are wonderful. The new chef & dining service is excellent. Be prepared to pay more than advertised for services they say are included (the Wi-Fi and cable are subpar, intermittent) Some people pay for storage unit; some get it free. Location is exceptional

Beautiful facility with some nice perks. Feels very snooty Edina, though. Have a "concierge" at front desk versus a "receptionist". Not worth the upcharge to be in Edina when better options were available more affordably.