The Waters Senior Living

Edina, the lobby was loud with the waterfall, the place was huge (I was even confused which way to go), rooms are gorgeous, very expensive. Memory care unit was really really nice.

What we have noticed is that the staff is not transparent. They say will get back to you and they do not, we have to fight to find out what is going on.

I am really disappointed in the lack of engaging activities that are mentally stimulating. I tried really hard to find a place that had a good chef. This chef was replaced after a short period and the quality of food declined. The dining room is constantly being shut down over and over. They seem to send out sandwiches a lot. It was covid and then flu but you cut out dining for all residents. The residents seem to be very shut in. It's now very secluded and harmful to their mental state. They were not communicating to residents during some sprinkler system issues, so my loved one had no idea if she needed to rush outside due to a fire when it was actually a sprinkler system but she heard the fire alarm. No one was there to tell her otherwise. For what we pay, I would expect the care to be top notch. That is just not the case here.

This was a beautiful place but for two people it was just not for us and what we needed. For one person it may have been ideal.

This is in/near the Drexel shopping area and is a very busy place. While its not far, I think we have some good options that are much closer. I do not want to schedule a tour at this time and have emailed [name removed] that information. This is not really a rating as I have not toured the facility.

I think The Waters of Highland Park is adequate for that kind of care it offers. The room sizes and layout of the community are appropriate. I have had a positive experience at The Waters of Highland Park.

OVER-RATED, OVER-PRICED UNDER FUNDED, UNDER-STAFFED POOR FOOD/DINING ONLY INTERESTED IN PROFIT AND IMAGE EMPLOYEES POST REVIEWS POSING AS RESIDENTS DON'T BE FOOLED BY THE FACADE NOT A GOOD OPTION FOR ANY SENIOR

My Dad and I appreciate [name removed], the Director of Operations, giving us a wonderful tour. This is a beautiful facility. The size of the apartment is quite small for the money. The staff is friendly.

Very nice property and staff. Too much outside of our budget, however.

A lovely place, but my mom needs more care than this place can offer.

This is still a possibility. The services and corresponding prices are more of a "one size fits all" and not necessarily well matched for our needs.

Beautiful place but the bedrooms are small. They do not offer Sunday worship which is something my mother will want.

While I was touring this facility, they let me know right away they only had 1 room available at the time. The building itself was very nice and they were in the middle of remodeling. The few things I liked is they have a beautiful chapel and a nice screened in porch. However, the rooms weren’t nice looking and they didn’t have an in-room washer and dryer. I would recommend other families tour this community.

We toured this facility for our parent. Very impressive tour. Very new construction and this means it appears very clean. The facility is 4 floors, and 2 large wings, with an amazing central staircase (also has an elevator). The dining hall seemed smaller than needed for the number of potential residents. There was no room that we liked, that was on the dining hall level (3rd floor), available at the time we toured. We did not want any of the rooms overlooking the north end McDonald's. The craft room appeared very nice and of possible interest to our parents. The exercise room--they would never use. Beauty salon--maybe. Our parents at mid-80's seemed to be much older than the current residents, which was concerning. Despite this, we would have loved to have them live here. However, upon checking the Agreement, and comparing our parents' medical needs, we discovered that the Menu of Services (especially the Medication management) would put the price extremely far out of our budget, and (as with all facilities) there are very likely to be price increases every year, both for rent, and Menu of Services. So we chose another situation.

This is a new facility in Lakeville. With memory care and a locked facility it is what my Mother needs. More promises were made, that haven't materialized. I'm not sure if the housing person understood what happens in memory care or what they hope does. Not enough mental stimulation, not enough bible study, they promised weekly church also... This hasn't happened. All of these things are vitally important to my Mother, I would have looked elsewhere had I known what they told me was not true. Too much TV time!

Met with Vicky Wilcox yesterday morning. She is a wonderful marketing rep for this property and knows her product well. It was not quite what we are looking for, however: seemed lonely and teaming with residents like Summit Place. There were few employees, care givers etc to be found. Simply, it seemed like a half-vacant hotel with few activities and a very chilly dining room.

Parents liked except for decor. My mom found the maroon/green decor too dark and depressing. Not her style.

They only have private rooms not covered by Medicare

I know these are strange and difficult times and facilities like the waters are scratching their heads trying to figure out how to handle it. BUT my poor sister and others in with her have been in lockdown for 3 months in their tiny rooms. Even their meals are brought to them in their tiny rooms with no company. She cant leave and we cant go in to see her. They will bring her outside to visit through a locked gate with an appt. She is virtually a prisoner and her crime is old age. She often asks me "what did l do to deserve this?" and l dont know what to tell her. The waters does not seem to have any kind of a plan. This is no way for people to spend the last years of their lives. Its cruelty, it borders on elder abuse. I must say the staff l do come in contact with are very nice and kind.

Been there since this facility opened. It is definitely a "for profit" business. Nothing wrong with that- just know going it this is not a non profit set up to serve. It is great for independent senior living. Once assistance is needed they are not staffed or trained for additional needs of seniors. Lack of training /lack of degreed professionals on staff has been actually very dangerous for residents in many situations It is very very expensive for an apartment that includes dinner and med services. Outing and activities are a farse. Maybe once a month is a "real" outing planned and there are no real daily activities, other that the morning chair exercise class. Staff turn over has been a constant problem. As residents form relationships the staff leave.