The Waters Senior Living

Nice feel to this place. Residents out and about in the halls/common areas. Some church services on site. Across street from EP Mall (Kohl's side). Have an attached extended care facility (like Masonic), but no full nursing home. Two bedroom felt small @ 900 sq ft. Required dining may not be great for diet restrictions(?)

I went on a tour of this facility. This seems like a great facility.

Our family visited Waters of Eden Prairie for a tour while looking for a place for my mother. Overall seemed like a nice place, smelled clean everyone was very friendly and upbeat. Just had a feeling it wasn't the place for her, not certain exactly what that reasoning was but something was telling me wasn't the correct fit. Nice place though.

Overall we have been happy with The Waters community, our loved one is receiving good services and we certainly like the safety it provides. They do a very good job keeping the community clean and the activities are good. Our loved one is not to excited about the meals but they do have a different menu they are allowed to order off of for something different. They have changed the therapy services a couple of times since our loved ones has been there which has caused some disruptions and frustration.

This place is loaded with amenities but not ideal for our loved one due to their health situation

I toured The Waters on Mayowood and thought it was beautiful. It really seemed like a nice place, but it was also the most expensive of the communities I looked at. I opted for a community that was a little more practical for me.

The activities are a hit and miss, She has not had any issues with the facility.

Overall our experience with The Colony has been a good one. The facility itself is amazing, and one of the main reasons we selected this community. It is clean, spacious, well kept, and gorgeous grounds. They also do a great job with the food. The staff weren't quite as personable as at some of the places we toured, but seem to do a fine job overall, and our loved ones seem happy here.

Their communication skills with the client family are poor and at least all my client was there, they had unbelievable turnover in staff. Some of their rules are just insane in a real turn off for visiting family members. They had at least three staff who constantly argued with the families' decisions or request, making the family think that they were asking for something that would be harmful to the patient. Turns out it was just the opposite and the patient fell three times because the staff did not do as the family had requested. The Waters on 50th is much better

Lot of staff turnover in the past year. Broadwell was bought by The Waters. Although I think it will be for the better, with that came new administration, increased costs, etc

It's a beautiful facility. Staff are friendly and helpful. Lots of activities. Meals are very good. When it comes to needing additional care for health and medical, it's very frustrating. I believe they are short staffed in this area. Billing for services Is complicated and not always accurate. Some services are late or not done at all. Overall, my sister is pretty happy at The Waters. I'm frustrated about additional services, billing procedures and communication. That's why I rate them a 3.

Clean, nice outdoor areas, onboarding for new client is easy,. Turnover is EXTREMELY high, especially with admin and nursing staff. Some of the rules are ridiculous, like not being able to use your own coffee cup in deli area, caregivers not trained well enough. Caregivers need to LISTEN to the family and follow through with what is requested. I would still recommend your facility because I have worked with at least a dozen others, and they all need improvement. They all have high turnover, and the staff is never fully trained, but that is difficult because each individual client has very specific needs.

Staff was late many times for services or a no show . We had meds go missing that were provided from hospice. Overall have had to deal with problems which I did not expect for what you are paying for.

The staff is friendly. The food has gotten better but they could still improve on that. The staffing isn't always reliable. The training could be better on basic things such as putting on compression socks for the clients. They need to have a back up plan for when the power goes out due to a storm, etc..

Great location to my doctors, dining and shopping. It feels safe and friendly.

Place is beautiful but when my parents moved in the phone jacks in the living room did not work 3 months later still not fixed. Toilet in second bathroom did not work. Had a leak has since been fixed. Internet did not work properly for 2 and 1/2 months starting day on day one ,didn't resolve issue till 2 and 1/2 months later. Outlet in main bathroom stopped working 2 weeks ago. Still no maintenance guy after reporting it.

The biggest difference between Broadwell Senior Living and [community name removed] is the new community has a willingness to work through problems and communication with the residents. This type of business is very new and [community name removed] has been more than eager to maneuver change as needed. However, I would recommend this community to other families who may need a place for their loved ones

My daughter is my primary caregiver. We have virtual visits frequently and spends 3 days here monthly.

If family member is there for independent living they might be fine because they can speak up for themselves. Housekeeping is fair, but they rarely keep to the schedule. I would definitely not recommend their memory care, it was horrible, very over priced, food is horrible and they tell you it's the same throughout the facility which is false. Communication from the director on down is extremely poor. I can count on one hand how many staff actually showed that they cared.

They have a high staff turnover rate. I have had to have a meeting with the director twice regarding his care ( or lack there of) He is scheduled to have his breakfast delivered to his room ( he goes to the dining room for lunch and dinner) and they have 'forgotten' to bring his meal to him at least 4 times which is not good for a diabetic. I had him push his call button this week while I was on the phone with him and the response time was 29 mins. I am not very happy with the level of care/service. It is sad to treat our elderly like that. I do like the Bluestone on site physician services that are available there. There are also lot's of friendly staff too, but the staff that don't care and the lack of qualified staff ruin the whole experience.