The Waters Senior Living

The activities are a hit and miss, She has not had any issues with the facility.

Overall our experience with The Colony has been a good one. The facility itself is amazing, and one of the main reasons we selected this community. It is clean, spacious, well kept, and gorgeous grounds. They also do a great job with the food. The staff weren't quite as personable as at some of the places we toured, but seem to do a fine job overall, and our loved ones seem happy here.

Lot of staff turnover in the past year. Broadwell was bought by The Waters. Although I think it will be for the better, with that came new administration, increased costs, etc

It's a beautiful facility. Staff are friendly and helpful. Lots of activities. Meals are very good. When it comes to needing additional care for health and medical, it's very frustrating. I believe they are short staffed in this area. Billing for services Is complicated and not always accurate. Some services are late or not done at all. Overall, my sister is pretty happy at The Waters. I'm frustrated about additional services, billing procedures and communication. That's why I rate them a 3.

Clean, nice outdoor areas, onboarding for new client is easy,. Turnover is EXTREMELY high, especially with admin and nursing staff. Some of the rules are ridiculous, like not being able to use your own coffee cup in deli area, caregivers not trained well enough. Caregivers need to LISTEN to the family and follow through with what is requested. I would still recommend your facility because I have worked with at least a dozen others, and they all need improvement. They all have high turnover, and the staff is never fully trained, but that is difficult because each individual client has very specific needs.

Staff was late many times for services or a no show . We had meds go missing that were provided from hospice. Overall have had to deal with problems which I did not expect for what you are paying for.

The staff is friendly. The food has gotten better but they could still improve on that. The staffing isn't always reliable. The training could be better on basic things such as putting on compression socks for the clients. They need to have a back up plan for when the power goes out due to a storm, etc..

Great location to my doctors, dining and shopping. It feels safe and friendly.

Place is beautiful but when my parents moved in the phone jacks in the living room did not work 3 months later still not fixed. Toilet in second bathroom did not work. Had a leak has since been fixed. Internet did not work properly for 2 and 1/2 months starting day on day one ,didn't resolve issue till 2 and 1/2 months later. Outlet in main bathroom stopped working 2 weeks ago. Still no maintenance guy after reporting it.

The biggest difference between Broadwell Senior Living and [community name removed] is the new community has a willingness to work through problems and communication with the residents. This type of business is very new and [community name removed] has been more than eager to maneuver change as needed. However, I would recommend this community to other families who may need a place for their loved ones

My daughter is my primary caregiver. We have virtual visits frequently and spends 3 days here monthly.

If family member is there for independent living they might be fine because they can speak up for themselves. Housekeeping is fair, but they rarely keep to the schedule. I would definitely not recommend their memory care, it was horrible, very over priced, food is horrible and they tell you it's the same throughout the facility which is false. Communication from the director on down is extremely poor. I can count on one hand how many staff actually showed that they cared.

They have a high staff turnover rate. I have had to have a meeting with the director twice regarding his care ( or lack there of) He is scheduled to have his breakfast delivered to his room ( he goes to the dining room for lunch and dinner) and they have 'forgotten' to bring his meal to him at least 4 times which is not good for a diabetic. I had him push his call button this week while I was on the phone with him and the response time was 29 mins. I am not very happy with the level of care/service. It is sad to treat our elderly like that. I do like the Bluestone on site physician services that are available there. There are also lot's of friendly staff too, but the staff that don't care and the lack of qualified staff ruin the whole experience.

The move in process was excellent and they were very helpful with that. Common areas were spotless. They were to come and clean rooms, but were not timely or as expected. And it was not done that great. Communication was not very good at all. I would have expected better communication from the office and the staff. As for the food, my dad always said too much rice and chicken was being served. Other than that, my parents said it was okay. I don't know if the staff was real pca, there was a problem with my mom and it was not caught or reported to me. A PT said that I should come in and take her to hospital. I think value was so-so, but it was a newer place. If there was a nurse on site and pca people with good communication, it may not be a bad place.

The building is nice and is clean, however when maintenance is needed it takes weeks to get resolved. The food is sometimes good, but many times unsatisfactory. They are understaffed. My dad was having to take a shower at 7:30 at night when he is tired and getting ready for bed. Not a good time. They are fairly new and are just beginning to fill up to the point where they are breaking even financially. The nurse quit last month which makes us very uncomfortable right now.

It was the ONLY place with wheelchair accessibility (toll -in shower, roll- under sinks, roll-in in-unit laundry, roll-in closet. f you use a wheelchair full time, there are very few options for truly, fully accessible housing, unless you decide to build. We did not have the time or inclination to do so, so we found the ONE place in this area that has (3 of 120 apartments) that are mostly accessible. Even so, we had to pay extra to customize so that closets are reachable, etc. But if you're in a desperate situation like we were, it's been tolerable. Some of the staff are wonderful. The new chef & dining service is excellent. Be prepared to pay more than advertised for services they say are included (the Wi-Fi and cable are subpar, intermittent) Some people pay for storage unit; some get it free. Location is exceptional

The friendliness of the administrative staff is a 5, and a few months ago the quality of care was a 2 but now it is a 5. I brought my husband as this place was just opening. It was rough with the Accounting guy and the nurse. The 2nd nurse was very difficult to access, the current business manager and nurse are friendly and great allies. All Admin now are very capable and caring! The staff at first was amazing but as they got busy the help got worse; sleeping, lots of time on phone and socializing loudly with each other neglecting clients. Now there is an expert for nursing and staff improvement. Activities spend time in Memory care bringing music, activities, snack, and some one on one time. The food started off great, fresh sautéed veggies with herbs, very balanced. The cook is a prideful hot head who ignores 60% of requests. Meals are very starch heavy and over salted. Many meals are served on Styrofoam. Broadwell has been thru some rough patches but it was still a good move to bring him up here.

What we like the most about the Broadwell Senior Living community is the friendliness of the staff. Where we think they could improve on would be having more attentiveness to the residents and their needs.

Beautiful facility with some nice perks. Feels very snooty Edina, though. Have a "concierge" at front desk versus a "receptionist". Not worth the upcharge to be in Edina when better options were available more affordably.

This is a very new community and they are trying to still get onboard. The internal communication with the staff could use improvement. The staff communication with the family was not good, as there were delayed responses to communication or requests from the family. There are three meals a day served to the residents. Some of the care offered includes medication management, dressing, bathing assistance, and hygiene care. It appeared the community could use more staff and training to assist with the care of the residents.