The Waters Senior Living

My Dad and I appreciate [name removed], the Director of Operations, giving us a wonderful tour. This is a beautiful facility. The size of the apartment is quite small for the money. The staff is friendly.

Very nice property and staff. Too much outside of our budget, however.

A lovely place, but my mom needs more care than this place can offer.

This is still a possibility. The services and corresponding prices are more of a "one size fits all" and not necessarily well matched for our needs.

Beautiful place but the bedrooms are small. They do not offer Sunday worship which is something my mother will want.

While I was touring this facility, they let me know right away they only had 1 room available at the time. The building itself was very nice and they were in the middle of remodeling. The few things I liked is they have a beautiful chapel and a nice screened in porch. However, the rooms weren’t nice looking and they didn’t have an in-room washer and dryer. I would recommend other families tour this community.

We toured this facility for our parent. Very impressive tour. Very new construction and this means it appears very clean. The facility is 4 floors, and 2 large wings, with an amazing central staircase (also has an elevator). The dining hall seemed smaller than needed for the number of potential residents. There was no room that we liked, that was on the dining hall level (3rd floor), available at the time we toured. We did not want any of the rooms overlooking the north end McDonald's. The craft room appeared very nice and of possible interest to our parents. The exercise room--they would never use. Beauty salon--maybe. Our parents at mid-80's seemed to be much older than the current residents, which was concerning. Despite this, we would have loved to have them live here. However, upon checking the Agreement, and comparing our parents' medical needs, we discovered that the Menu of Services (especially the Medication management) would put the price extremely far out of our budget, and (as with all facilities) there are very likely to be price increases every year, both for rent, and Menu of Services. So we chose another situation.

This is a new facility in Lakeville. With memory care and a locked facility it is what my Mother needs. More promises were made, that haven't materialized. I'm not sure if the housing person understood what happens in memory care or what they hope does. Not enough mental stimulation, not enough bible study, they promised weekly church also... This hasn't happened. All of these things are vitally important to my Mother, I would have looked elsewhere had I known what they told me was not true. Too much TV time!

Met with Vicky Wilcox yesterday morning. She is a wonderful marketing rep for this property and knows her product well. It was not quite what we are looking for, however: seemed lonely and teaming with residents like Summit Place. There were few employees, care givers etc to be found. Simply, it seemed like a half-vacant hotel with few activities and a very chilly dining room.

Parents liked except for decor. My mom found the maroon/green decor too dark and depressing. Not her style.

They only have private rooms not covered by Medicare

The facility is beautiful. There has been no activities director for 3 months. Most of the good staff is leaving, including the director.

I know these are strange and difficult times and facilities like the waters are scratching their heads trying to figure out how to handle it. BUT my poor sister and others in with her have been in lockdown for 3 months in their tiny rooms. Even their meals are brought to them in their tiny rooms with no company. She cant leave and we cant go in to see her. They will bring her outside to visit through a locked gate with an appt. She is virtually a prisoner and her crime is old age. She often asks me "what did l do to deserve this?" and l dont know what to tell her. The waters does not seem to have any kind of a plan. This is no way for people to spend the last years of their lives. Its cruelty, it borders on elder abuse. I must say the staff l do come in contact with are very nice and kind.

Been there since this facility opened. It is definitely a "for profit" business. Nothing wrong with that- just know going it this is not a non profit set up to serve. It is great for independent senior living. Once assistance is needed they are not staffed or trained for additional needs of seniors. Lack of training /lack of degreed professionals on staff has been actually very dangerous for residents in many situations It is very very expensive for an apartment that includes dinner and med services. Outing and activities are a farse. Maybe once a month is a "real" outing planned and there are no real daily activities, other that the morning chair exercise class. Staff turn over has been a constant problem. As residents form relationships the staff leave.

For [Removed] [Removed]. Very sorry to read about what happen to your Mother. My Mom was one of the first to move in the Waters of Plymouth. Lived in Assisted Living and then moved over to Enhanced Care. She too had Parkinson's Disease. At first the facility was charming and served delicious meals. Not long before things changed. The kitchen service company changed multiple times and the food quality dropped. The nurses were fantastic, but most of the nurses assistants were average to poor. If Mom chose to eat in her room, many times the food was delivered late or not even delivered. As you know, Parkinson medication must be kept on schedule. At first they told us they had a window of 15 minutes, then the window became an hour. My brother and I monitored the best we could and really got after the staff when they were late with her meals and her meds. I blame many of the issues we experienced due to cultural differences, ignorance, inadequate staffing and inexperience with elderly and medical procedures. Mom passed away Oct 2015. I was told, at that time, the staff was starting Parkinson Awareness Training. Obviously they need more training. My Mother could be handful, but the head staff never called the police. Thankfully I got the call. Sometimes in the middle of the night. Something is very wrong with the trained staff if they thought their only option was to call the police. My Mother enjoyed overlooking the highway in both apartments she lived in. She loved to watch the cars/activity. It kept her mind busy and the hallucinations out of her head. They don't accept any government $$$. All payments are out of your pocket. Our monthly bill was over $9000.00 when Mom moved in to Enhanced Care section. The quality of the nursing staff did not justify the cost. I'm not rating this facility, but I would recommend this location if your parents don't require advanced medical care. Hope your Mother finds Peace of Mind in her new location.

The food and service is bad. Their billing is not honest they show a balance do of over [price removed] and they tell him he owes around [price removed]. per month and will not tell me or my dad what the [price removed]. on his bill is. I think it's against the law to not say why the balance is over [price removed].

Hard to get answers or get ahold of people. Better communication, phones manned, bills broken down by services, more activities on the weekend too.

My father moved out from Broadwell 2 months ago. The facility is perhaps too new. They were short staffed always in the kitchen, nursing, housecleaning, and bathing. Many others are moving out too. It is important that others thinking about moving in know about the problems they are having. I would not recommend them at all.

The Waters had more patient oriented staff, but it was twice the price. We had to move. We did not take advantage of all that was avilable to us.

Under staffed, slow response time. Not handicap friendly. I do not recommend Kingsley Shores.