The Waters Senior Living

Broadwell should follow the golden rule. Treat others how you want to be treated.

My mother was only there at The Waters of Plymouth for eight days, and during that time she had an unreported fall which I only discovered by seeing the bruises and having to inquire myself. After that we had to get her out of there. I think that since they were a newer facility they did not have their nursing components in place very well. It was not a good experience.

My mother was in re-hab here for a knee issue. She had a bad experience with one of the aides.

The downstairs is absolutely beautiful but once you get on the memory care unit it becomes a fightful nightmare! My loved one was totally neglected we were lied to as a family about cares been given, Dr apt, staff turn around was fast & those who stuck around mostly did the bare minimum. And the simplest request went on answered. I would never advise anyone to move in to their memory care unit.

Don’t bother even thinking about moving here. The management only care about making a buck. The building was built cheaply. If something breaks down, maintenance won’t be contacted until the next business day (at the earliest). Any repairs that need to be completed will only be done by their staff from the twin cities, no matter how urgent the repair is. Every other senior living complex we’ve asked would have a local repair company come out within four hours. The maintenance staff at The Waters is rude and will blame the residents for mechanical problems that are the result of cheap equipment. Find a better senior living complex, because The Waters on Mayowood will not value you or your loved ones.

We were there when it was new. The food was excellent. The front desk was always friendly. The help was good but as time went on the service declined!!! There were accidents that were NEVER reported. There was some nursing help that was good but the head nurses came and went and you could not get a hold of them. My husband fell, broke bones because no one answered his call. He had broken bones and I was not called nor was a doctor called. We were happy to leave!!!

Choose The Waters if your parent(s) are compliant and agreeable, and always will be. We placed my mother, who has Parkinson's, there in mid November 2015. Three days later the nurse gave my mother her meds too late and soon my dear, 92-pound mom was upset, frightened and lashing out. The Waters called the police. The kind police officers were embarrassed when they arrived: what were they going to do--arrest her? Over the next week and a half, they called the police two more times. Horrible for my mom, my 80-year-old father and my family. In December 2015 we moved her to another similar facility. She has been there eight months. She is not always compliant, has once in a while gotten out of control, but NEVER have they called the police. The Waters does not understand Parkinsons.

A new management company took over the facility. Since then the building is not vacuumed including the stairs. The food is cold. The aides do not respond to the calls in a reasonable amount of time etc... Something needs to be done before the residents vacate the facility. Maybe the corporation is not concerned about it. Big corporations, small concern for individuals.