The Opal Senior Living

The community was very neat and clean the staff was friendly I am not sure my father would feel comfortable here.

They declined to accept my husband or even talk with me and allow me to tour because he has had anger/aggression. So if your loved on has this issue, this may or may not be the place for you. They were very polite and kind and offered other recommendations, however.

5 story, memory care on 5th. Smelled. Reasonable cost, near home

It’s very understaffed. I hear the food isn’t very good. There had been a change of ownership and my loved one was told the previous owners ran it so that it was nicer. The laundry is okay. The staff that was good, there just wasn’t enough of them.

I don’t have any problems with them. I don’t their food is very good. Nutritional wise – they could do better. I’d like them to serve more vegetables that aren’t canned. I’m not happy with laundry service. Sometimes I think my loved one’s clothes were washed, but without soap. I think they could do more exercises.

Could be managed better, since repeated issues of mothers clothing being misplaced or lost even though name is in garments in several areas of each piece. Management does not take an active role in resolving issues related to clothing. No local physician for clients since her current one comes out of Orlando once a month. Misrepresented this issue when initial visit. Seems to have adequate activities for clients. Various sizes of rooms available which is great. Friendliness of staff is good. Provides help & patience with mother with dressing, medications, mobility.

Nice. Very Hospitable and kind. Residents and staff seem to genuinely like each other and have repoir. we came when they were about to play a movie. Clean and tidy, but a bit tired in decor. Room floorplans are small. Passed the 'smell' test!

Great tour & staff, but felt the facility was very small and hallways cramped. Not much privacy if you just want to be alone. Location not the greatest for us. Think we'll rule this one out.

Visited, 3 rooms available. Has updated since visited a number of years ago. Concerned about alertness of fellow residents.

Nice place!! Small and a lot of wild life to see. Out door patio against the conservatory.

This place is very small. Everything is home made. They garden and eat the veggies. They do have openings for singles. They have a manicure person as well as a hair person come in once a week. No showers in the room. They have to go in the hall shower room to bathe.

Clean and tidy and attractive setting. Very quiet, we didn't see any residents sitting around or doing anything at 2PM. Reminded me of a pretty nursing home. We want something different for our parents at this time.

20 beds. 17 currently occupied. One Jewish lady resident, Tillie Fisher. They brought in a Rabbi last year at Hannukah because she felt left out for holiday. OT/PT/ST onsite daily. Activities 4/wk with staff. Half bath (toilet and sink). Shower and tub in hallway. CBRF, class C. End of life with Hospice. RA 3-1/2 years. Nurse onsite 2-1/2 days/week. Base rate + personal service plan based on needs. Part of Brookdale - one of the largest providers of this type of care.

I did the tour. Director was out sick. They gave me the basic price and was going to get back to me on the "care" part but have not heard back. Rooms too small compared to the rest.

The director and the sales director went way above and beyond. They are absolutely wonderful, fabulous people doing the best they can trying to meet expectations. They're having some staffing issues, but that's just the Covid situation right now, everywhere you go. They've been without an activities director, which as been hard. But the managerial staff is fabulous. There could be a little more hands on care and more encouragement. But most of the nurses are very nice and very good. They're very tolerant. My loved one could be a bad pill, and they really and truly were incredibly sweet and great to her, especially the night time nurses.

I would look at other places first. They have terrible turnover, and terrible communication, from the office staff up. They're just so unorganized. I'm not as happy with them as I thought I would be. The care coordinator left, the executive director left, the sales person left, the activities director left. Everybody is new. And getting used to new people is hard for older people. I feel like the turnover tells me a lot about the company too. The food is terrible. The dining room is cold, and there's no music. It feels barren and depressing. Activities have suffered since Covid. The new activities director only does bingo.

My uncle was there for three years, many articles were stolen and their prices kept getting higher. Food was okay. Med staff was at times difficult and my uncle was always drugged. We had to leave him there because it was a locked facility. If a family has other choices..choose Brockdale last.

This community is fine for a respite stay. I do not see that they follow through with what they say. They do not keep the residents rooms as clean as they should. The rest of the community is ok, although there is a strong odor. The community seems to be understaffed on the weekends. The staff do not always seem attentive to the residents. They currently do not have access to call for assistance from the bathroom.

My tour went as expected. During my tour things looked a bit sketchy, in my opinion. They also did not have a Memory Care for future planning. This was not a match for us.

My wife needed more care than they were able to provide. There are many add on charges, and the rates just kept getting higher and higher. It was not the place for my wife and her needs.