The Opal Senior Living

[Name removed] is extremely helpful and friendly. She presented facility as a smooth, dedicated, supportive operation. I may go back for another visit during the morning hours to get a better view of daily flow and chance to speak to residents. My rating may improve.

It was ok, but decor was rather dark and could use updating.

Smaller single story location. Staff and care options seemed to be very good. There was nothing specific, but something just seemed not as different from the other Brookdale locations.

When you entered this community I didn't feel that it was a pleasant enviroment as other communities we looked at. It almost gave you the feeling of being in a old time nursing home where they residents weren't as active. The staff was friendly and helpful but we could just tell this wasn't going to be a good place to put mom.

Ok, smelled funny, but staff seemed happy, rooms nice size, they where alittle dirty but for the price and competition around I thought they should presentl better. It's a no.

We toured this community for my loved one, and her needs. Our tour went well for the most part, and it was a nice experience. The community was nice, and clean from what we saw. The staff was kind, and our questions were answered. It was a good experience overall.

I had a pleasant tour of this community, and everything went very well overall. The community looked good, and very well maintained. The lady that showed me around was very kind, and informative. My questions were answered. It was a good experience.

Doesn't work for us - doesn't provide advanced services needed for mom.

I toured this community for my brother and his needs. They treated my family and I very well. It was a good experience, everything went well. The community looked nice and well-kept.The staff was friendly and kind. Unfortunately it wasn't the community for my brother and his needs.

place was under some renovation and unsure about distance from my home

We have used Princeton Village for respite care for my loved one, and for the most part I think they do a good job. It is a nice looking place, and the staff seem friendly. However, we have run into problems with their medication management service. My loved one noticed the error before taking any incorrect medication, but I would advise families to be aware this might be an issue for their loved ones as well.

Our experience with Brookdale Bluewater Bay has been somewhat mixed. The facility itself is nice looking, and the staff have all been very friendly to my loved one. She also says the food is very good! However, I'm not a fan of their pricing structure and some of their care policies. They charge extra for every little service, and the bill can get quite high very quickly. I've also seen some charges on the bill for services they are not performing, which I've had to speak with them about.

I would not recommend Brookdale Hermitage Boulevard. Mom bought the highest package possible here. We also hired two private aids. The staff at Brookdale wasn't checking on her in the day and night as they were supposed to. They were counting on on the private aids doing everything even though we were paying for them to. Mom had and accident and the private aid needed help and the staff here took forever to come. The private aid asked what took her so long and the staff member said she was lucky she got the help when she did. The private aid was so upset over that. The first month was really rough. Within a week of being there mom had to be rushed to the hospital. I would not recommend this facility. It has gotten better. But that's because we had to hold their feet to the fire. Our biggest concern with mom is her falling. It has been frustrating. I was there for 7 straight days and no one came to check on her even though we paid for the highest level of care. We were told the staff would be able to help mom eat because she does need assistance. But when we would bring her to the dining room they told us they couldn't help. Also the food isn't good. The variety is terrible and the portion sizes are small. Overall I am not happy. I am hoping a lot of things change here soon.

Her room was extremely sad, it was horrible. The condition of the bed she slept in was bad. With that in mind, she was not there to live. It was just a short stay, but from what I saw being in that room for 2 weeks would have depressed me. It was just old and sad and sterile. The general lobby was fine.

Very disappointed with the level of activity offered to those in memory care. There's a great schedule posted of activities offered, however there isn't anyone dedicated to working on activities with the memory care for so those activities only happen sporadically. I'm told they are seeking to hire someone to fill the gap.... It's only been 30 days so perhaps that's still in the works. You certainly want to get the right people. I've also witnessed some staff who are fabulous and committed to caring for others while, as probably is the case wherever you go there are some who just don't give a hoot and should not be in this field of employment.

the place was nice enough and the staff friendly but just not the atmosphere we were looking for for mother.

I felt this was an ok place. I did not like the fact that they discounted the need for memory care almost immediately based on my descriptions. The lady I had an appt with was late and the facility was not as inviting as I would like.

I think for the most part they do a fine job at Belvedere Commons, the facility itself is well kept and clean, and the staff work hard to take care of the people who live here. Unfortunately it has not been a great fit for us, as the level of care they are able to deliver isn't quite at the level my loved one needs. They are able to provide for him just fine during the day, but their staffing levels at night do not allow them to keep a close eye on him. We are having to bring in additional assistance to make sure he is watched at night.

I am having one major issue. The day to day care and the staff and facility have been good. I don't have complaints about how clean it is, or the staff, or the food, none of that stuff. My problem is with billing and administration. There are a lot of extra charges, and they charge extra for everything, even things you may not need. The charges have been as much as 4 times the original price. I'm told one thing from one person, and then something else by a different person.

Not as clean as when first presented.