The Opal Senior Living

Currently, understaffed in all departments. Food is bland, usually cold, and served unappetizingly. There is no RN in the building. I do not recommend them.

There is NOT a choice on the food area for finiky eaters. The floors in the building could be kept a bit more cleaner. They are supposed to take TNcare choices after private pay runs out

This is assisted living. I only need meds, assistance with shower and food, so the limited activities don't bother me much. I was hoping for some reason to leave my apartment, but bingo is not it. We have a new director who is great. Meet her and get another opinion.

They were all very. Nice there and the room they had was perfect for her.

I'm glad to have found Belvedere Commons, shared room options are a plus when money is an issue. Not sure they engage my mother as much as I would like. She needs to be on a consistent schedule and not be left to herself as much as she will do as she has advanced dementia is very easy to engage and agreeable The smell is horrible in the Memory Care side, they should be prepared and I really do hope it will be replaced soon. [name removed] is quick to help

The cleaning staff is lacking. My loved one's room is not routinely cleaned, they have a lot of staffing issues. I think the main issue is that there is not enough staff that actually care about their job. They keep charging for services they aren't providing and are non responsive when we ask for a refund. At this point we have been charged about 3000 more than we should have been. The food is getting better but there were some VERY skimpy meals. The staff are not responsive when the call button is pushed. My loved one waited two hours for help. They only offer shower assistance twice a week and they have missed the day multiple times. They are going through a company change so it may get better, but at this point I would not suggest and if significant changes don't occur we will be looking for other options.

My family has been here a long time when it was Brookdale, now Opal. This place is just barely getting by - it’s dirty, see staff on phones all the time, ignoring residents, most staff are here for a paycheck, alarms go off a lot and no leadership here. It’s a hot mess!. Beginning Dec 2023 the cleanliness of the building has changed. It smells better and our love one’s room is now extra clean. My family met new house keeper who actually cleans this place. She’s AMAZING, polite, professional, sweet and the best part very patient/kind to our mother and other residents here. You can see she truly cares for these residents and wants a clean living environment for them to live in. She goes out of her way each day to make sure these residents are happy. We visit a lot, see clearly the bond these residents and [name removed] share, mutual love and respect for each other. These residents adore her and vice versa. My family LOVES LOVES LOVES [name removed]. OPAL needs a lot more [name removed].

I would say the few staff members that are there seem to be overworked. The kitchen staff was all let go leaving the office staff to handle all kitchen duties for a few weeks. They finally just hired a person. They run out of essentials and make very basic meals without much variety. Transportation is supposed to be provided, however the bus has been broke down several times.The place is very quiet without a lot of activity going on. Seems like the majority of the residents keep to themselves in their rooms. Rooms are big. The techs all seem friendly when I see them.

The Belvedere Commons of Sun City is currently being renovated so there is a lot going on at the community. However the quality of care services are good and the staff members there are attentive. Based on the experience we have had so far, we would recommend them to other families.

It's a decent facility and my mom is well cared for. They do not have special diets targeted for their residents, however. My loved one has to advocate for herself for diabetic compliant meals and she doesn't. We picked this community, because of the cost, access to care providers/medical care within grand villa, and activities.

Things they do well at: They are great at working to fit into families budget. The director is very friendly and helpful. Areas for improvement: Everyday staff could be more friendly, they could try to get to know the resident and make interactions fun, pleasant and like family.

I say, go visit it yourself. I would tell them what issues I've had; what I like, what I don't like, etc. I would not recommend one way or the other. I don't recommend restaurants to people and I don't recommend stores; I just tell people my experience and let them go from there.

It's an old building with old issues that I am certain are expensive. plumbing (toilet flushing) was an issue. A/C units old and didn't cool when room door was closed. Maybe these things were on a list to get replaced as they were putting in new floors and repainting when we moved in in [date removed]. It was nice the helpers came by every room before meals to let them have time to get up front. It was affordable so I understand budget.

All of the staff seems to be fairly friendly at Belvedere Commons of Franklin. I feel like there should be more activities that include everyone. They probably need more Aides. My loved one's room is cleaner than it's ever been. I've eaten with him once and I thought it was tasty. He says the food is bad. I feel like he just doesn't want to eat. So far I'm pleased and would recommend this facility to others.

They dropped the ball with the care services. My loved one requires a compression hose, and sometimes they were not putting the compression hose on. They did not help with showering during the assigned schedule. It was def not value for the money. Anytime they felt more help was needed, they would increase the price. The community fee should be prorated if they are there for less than 90 days. The cleaning staff was friendly and on top of things. It was just issues with the nursing staff.

Currently we are very frustrated. Staff have been unresponsive to taking care of issues we are having such as the lock on the door. My loved one was in rehab, while she was there I came and removed her medication. When I returned the medication it was put in the closet in the box. The medications are now missing. I reached out to the manager and I have not gotten a call back. She is happy here, it is clean and the food is good. She also enjoys the activities. The follow through from the staff is just not there.

Our family had an in person tour and Belvedere was kind of old and needed lots of attention. The carpets were terrible. It was less expensive than most, so that's better at least. The staff was nice.

We chose Belvedere commons at the time because of the cost, it was really great when we first moved in but there have been ups and downs. We are in the flux of a lot of change and they just got bought out which is the reason I gave it a 3. We have lost our activities director so we do not have much going on at all. As far as I am concerned the care is fine. it is clean and they do their best. I am satisfied with the experience overall.

I toured this facility. It's a much older facility, apartments are small and dated. The dining area is split into small groups. The staff was friendly and place was clean. Just dated. Not what my loved one was looking for.

I visited with the team and staff at Belvedere Commons of Franklin, had very high hopes just did not seem like those would be met for the individualized care that was need for my loved one. Very nice place just not right fit for our family.